Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
3
Ok but not perfect
on August 20, 2025
Posted by: Moto dude
I have had this for about 2 weeks and I'm not impressed. Seems to freeze up a lot. I do like the fold and how fast it charges but it seems like the battery dies quickly. With light to moderate use by the end of the day I'm down to about 20% battery left.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Moto dude, thank you for your feedback. We’re sorry to hear your device is freezing and that the battery isn’t lasting as expected. We appreciate that you like the fold design and fast charging. To better assist you with your concern, we have sent you an email. We'll be expecting your response.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome external screen usefulness
on December 2, 2025
Posted by: nycseb
I really like my RAZR2023.
Best feature of all is its size - I nearly exclusively use the external display. It carries very well in my pocket.
It has been very reliable and all Android features have worked flawlessly in the ~18 months I have owned it. As accessory I bought a screen protector for the external screen which doesn't add much to its size.
Having switched from a BlackBerry, I am suddenly cool - its size is eye-catching.
Hinges and internal screen have been very solid too - just make sure to protect it from dust.
Best feature of all is its size - I nearly exclusively use the external display. It carries very well in my pocket.
It has been very reliable and all Android features have worked flawlessly in the ~18 months I have owned it. As accessory I bought a screen protector for the external screen which doesn't add much to its size.
Having switched from a BlackBerry, I am suddenly cool - its size is eye-catching.
Hinges and internal screen have been very solid too - just make sure to protect it from dust.
Response from motorola.comBy Carlos, Motorola Customer Care, December 3, 2025
Hi nycseb, Thank you for sharing your experience with the RAZR 2023! We’re delighted to hear how much you’re enjoying its compact design and the convenience of the external display—it’s great to know it fits your daily use so well. We’re also glad the device has remained reliable for you over the past 18 months and that the hinge and internal screen have held up strongly. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
on December 11, 2025
Posted by: RayP
from Rhinelander WI
Very happy with the phone, blows the Samsung Z-Flip 7 out of the water.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, December 12, 2025
Hi RayP, We’re thrilled to hear you’re so happy with your new phone! It’s great to know it’s outperforming your previous device and giving you a better overall experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent Battery Life
on January 2, 2026
Posted by: Thullraven
I switched from a Samsung Flip 6. Both devices are excellent, but the battery life and charging speedd are next level on the Razr Ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, January 5, 2026
Hi Thullraven, Thank you for sharing your comparison and experience. We’re glad to hear the Razr Ultra stands out for you, especially with its battery life and fast charging performance. It’s great to know the switch has been a positive one, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The best thing since sliced bread!
on February 23, 2026
Posted by: Big M
from Tampa, FL
I love this phone more than the iPhone and the galaxy series. Feels great in the hand, has great camera versatility and quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
Hi Big M, Thank you for sharing your feedback! We’re thrilled to hear you’re loving your phone and that it feels great in your hand. It’s wonderful to know you’re enjoying the camera versatility and quality. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Switched
on March 24, 2026
Posted by: Cris62
from Texas
I bought this for nostalgia vibes I like it a lot still getting used to it being an iPhone user for 10+ years. Some things I don't like though had to do with the sound during a call it makes like a buzzing noise with most calls, not that loud when playing music if you don't have a speaker Bluetoothed. But screen display and movies have been great.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Cris62, Thank you for sharing your experience and for giving Motorola a try. We’re glad to hear you’re enjoying the display and media experience so far. We’re sorry to hear about the buzzing sound during calls. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Ace if Spade Motorola Razor
on May 7, 2026
Posted by: Spy gatget Motorola phone
The phone are on sale with on top of extra item and plus more discount, with excellent exchange value in the future
Response from motorola.comBy Mitch, Motorola Customer Care, May 7, 2026
Thank you for sharing your feedback. We’re glad to hear you’re happy with your Motorola Razr purchase, especially the promotional offers, added discounts, and the strong trade-in value. It’s great to know you see value in both the device and the overall experience. We appreciate your support and hope you continue enjoying your Motorola device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Really bad offer from Motorola. I'm disappointed.
on April 25, 2026
Posted by: SY25
from BEDFORD, New Hampshire
I bought it a month ago, but finally opened the box yesterday because of a really tiring travel schedule! How surprised I was when I found in the box just the phone itself & the cable! No charger, no modern & fashion case! And what is worse, I got 2 phones, one for me & one for my wife! Support doesn't want to help me. On the website, there is no information about such a strange offer, but there is a lot of advertising about how to quit this phone & case! Even in comments & reviews!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi SY25, We’re sorry to hear about your experience and understand how disappointing this must have been, especially after your recent purchase. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com