Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
5
Amazing
on January 13, 2026
Posted by: anne3
from NYC
I absolutely love this phone! I love how you can put it in small pockets and small bags, and the way that you can style it and carry it is also amazing plus the battery lasts a long time
Response from motorola.comBy Mitch, Motorola Customer Care, January 14, 2026
Hi Anne3, Thank you for sharing such positive feedback. We are thrilled to hear how much you are enjoying the phone’s compact design, versatility, and long-lasting battery. It is great to know it fits comfortably into your daily routine and lifestyle. Your support means a lot to us, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Design flaw
on February 3, 2026
Posted by: Ringo1
Sent it back due to design needs to open from left to right to prevent hitting buttons on right if you try to open from right side as designed ending call working on external screen
Response from motorola.comBy Mitch, Motorola Customer Care, February 3, 2026
Thank you for sharing your feedback, Ringo1. We’re sorry to hear that the design didn’t meet your expectations and that it impacted your experience with the external display and call handling. We appreciate you taking the time to point this out, as customer insights like yours help inform future design improvements. If you have any additional feedback or questions, our support team is always happy to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Extremely Happy
on November 9, 2025
Posted by: IMTheresa
I've been using the razr ultra for a couple of months and could not be more pleased. So many apps work well on the external screen I rarely need to open it. The sound quality is great, the battery life is incredible, and it looks fantastic.
Response from motorola.comBy Mitch, Motorola Customer Care, November 10, 2025
Hi IMTheresa, Thank you for sharing your experience! We’re thrilled to hear that your Razr Ultra is exceeding your expectations, from the external screen convenience to the sound quality, battery life, and design. Your feedback means a lot, and we’re happy you’re enjoying your Motorola device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
👎🏻...
on October 10, 2025
Posted by: Joet
from Kansas
Motorola is not the company they once was, even there 2 way radios are made so cheap they suck. So sad
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Joet, We’re sorry to hear that your experience hasn’t met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Wireless charging has failed within the 1st month
on September 2, 2025
Posted by: NoRomBasic
While the unboxing experience was terrific, wireless charging has completely failed less than three weeks in. It makes me very concerned about long- term reliability.
Response from motorola.comBy Carlos, Motorola Customer Care, September 2, 2025
Hi NoRomBasic, We're sorry to hear about the issue with wireless charging. This isn’t the experience we want you to have, especially so soon after purchase. We understand how frustrating this must be and completely share your concern regarding long-term reliability. We have sent you an email to further get details.
Written by a customer while visiting motorola.com
Customer Rating
1
Run, run as fast as you can
on March 5, 2026
Posted by: Tx2026
from Dallas, TX
Broke immediately. An incredibly delicate phone, terrible camera, super slow processing.
Response from motorola.comBy Mitch, Motorola Customer Care, March 9, 2026
Hi Tx2026, We’re sorry to hear about your experience and appreciate you sharing your feedback. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on September 2, 2025
Posted by: Sammifaye
from Soddy Daisy, TN
I bought a month ago and so far I love this phone. The camera is great. I use the external screen almost as much as the internal one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi Sammifaye, Thanks for sharing your experience! We're glad to hear you're loving your phone, especially the camera and how useful the external screen has been. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
3
No dedicated support for the ones who work nights
on October 2, 2025
Posted by: Bonsib420
from Bloomington, Indiana
I've had this phone is June
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you for sharing your experience with us, Bonsib420. We're sorry to hear about the difficulty you’ve had reaching live support during your available hours. We understand how important it is to connect with a person directly, especially when your schedule runs opposite to standard daytime hours. While our live support team does operate within set hours, we still want to make sure you get the help you need. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com