Customer reviews from jbl.com
JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - White
Average customer rating
4.4
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
150
4 Stars
17
3 Stars
17
2 Stars
8
1 Star
9
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Charge 6 Portable Wireless Speaker - 2025 - White
Customer Rating
3
Bad no cords
on December 29, 2025
Posted by: Sensa
No charger cord way to plug in included. Nada. You have to go hunt around house
Response from jbl.comBy Customer Support, December 30, 2025
Thank you for your feedback. In an effort to reduce the environmental impact of our electronic equipment, we decided to remove the charging cable in some of our products. Feel free to use any charging cable and power adapter with a power rating of at least 5 volts and 3 amps that you have at home.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 3, 2025
Posted by: Blackcat21
False advertisement! This is the second time i've bought a Bluetooth speaker thinking im getting the large logo on the speaker. It arrives and the logo smaller than whats shown on website.
Response from jbl.comBy Customer Support, December 5, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Charge 6 didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Great speaker
on December 4, 2025
Posted by: Rabbit85
from Byram,Ms
A charger would’ve been nice seeing how much I paid for it
Response from jbl.comBy Customer Support, December 5, 2025
Thank you for your feedback. In efforts to reduce the environmental impact of our electronic equipment, we decided to remove the power adapter and cable in our newest models as most consumers already own compatible chargers they can use with our portable speakers.
Written by a customer while visiting jbl.com
Customer Rating
3
on December 19, 2025
Posted by: Jewell
My jbl 6 didn’t come with a charger. Thought that was weird! Had to buy one 🙄
Response from jbl.comBy Customer Support, December 19, 2025
Thank you for your feedback. In efforts to reduce the environmental impact of our electronic equipment, we decided to remove the charging cable in some of our products. Feel free to use any charging cable and power adapter with a power rating of at least 5 volts and 3 amps that you have at home.
Written by a customer while visiting jbl.com
Customer Rating
1
Personalization
on January 4, 2026
Posted by: Frusher
JBL products are top notch and we have many. My experience with the customization was not a good one. The placement of the customization was way off from the simulator and the print quality was not consistent. Most was so light it was not legible. This was to be a gift intended to be displayed on a desk. I was embarrassed by to give it as a gift so I ended up using a sharpie marker to make it look better and am using it in my garage. I want to make clear the JBL audio product is top notch I only had issues with the personalization.
Response from jbl.comBy Customer Support, January 4, 2026
Thank you for your feedback, and it is not the experience we want you to have with our personalized JBL Charge 6. Since the speaker has already been marked with a Sharpie, we’re no longer able to review or provide a refund. If it hadn’t been altered, we could have looked into a solution. If you need further assistance, please contact us, and we would be happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Charge 6 with removable carry handle
on March 9, 2025
Posted by: Lee G
from Miami, FL
[This review was collected as part of a promotion.] I have been using JBL Charge speakers since 2015. One thing that stands out to me is how far technology has advanced since the first Charge speaker was introduced in 2013. The Charge 6 is the companies latest iteration of the Charge line of speakers. This model now offers the option to install a carry handle as two hooks have now been added on the top of the speaker. This is a great design as you can add and remove the fabric handle depending on your use case. This is a good looking speaker with or without the handle. Once I paired the speaker to my phone via bluetooth I opened the JBL Portable app which connected to the speaker and indicated the battery was charged to about 67%. The app prompted a software update was available which I proceeded to update. Within a few minutes the update was completed and the speaker restarted. The app allows you to adjust eq setting with four factory presets and one custom setting. The custom setting offers a 7 band eq which allows fine tuning of frequencies ranging from 125 Hz up to 8 kHz. I played a few of my favorite songs and the sound quality is superb. Highs are crisp, mids are clear and lows can be heard and felt. The volume can get loud as well. The speaker has a single USB C port in the back which is an in/out port. While the speaker is on it can be used to charge another device. A battery charge indicator is on a white led light in the front bottom portion of the speaker with good visibility. The physical buttons on the speaker are power, bluetooth, volume up, volume down, play/pause (double tap to skip track, triple tap to rewind track). The battery is rated at 24 hrs of playback on a full charge. I used the speaker for a week several times a day at high volumes and at the time of writing this review the battery had not been depleted. I was amazed I was able to get so many hours of playback on a single charge. The build quality is superb with strong fabric all around the body of the speaker. I can definitely recommend this speaker to anyone wanting a great sounding bluetooth speaker with all day battery life.
Pros: Sound quality, battery life, build quality, JBL Portable app.
Cons: No USB C cable provided.
Cons: No USB C cable provided.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Another excellent addition to the charge series
on March 11, 2025
Posted by: Kidzip
from Ormond Beach Florida
[This review was collected as part of a promotion.] This is one of many charge JBL portable speakers that I have acquired over the years. The charge 6 is a further refinement In this line of portable Bluetooth speakers. One complaint I've always had about the charge lineup of speakers is that there's no way to really hold them. The charge 6 come with an attachable strap that makes it easy to carry. The sound is as expected excellent. Deep base with clear highs and plenty of volume for indoors or out. Bluetooth range is excellent and it connects up very easily to my phone. It charges via a USB c port. I had it playing for over 8 hours yesterday on a full charge. I would highly recommend this as an addition to your portable speaker collection or as your first experience in Bluetooth portable speaker sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Small but mighty!
on March 13, 2025
Posted by: dcardona
from Brooklyn, NY
[This review was collected as part of a promotion.] This portable waterproof speaker is a powerful and versatile option. It pairs well with other speakers and comes in a compact and convenient size. The strap detail is simple yet effective, making it easy to carry around. While I don’t like having apps for everything, I appreciate that in this case it helps keep the speaker controls simple and reduces the number of buttons, while the app offers customization options to enhance the sound quality. If you’re seeking a portable speaker that delivers high-quality sound, this is an excellent choice.
I would recommend this to a friend!
Written by a customer while visiting jbl.com