Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
2
Nice headphones but really loud
on December 26, 2021
Posted by: John645
from California
I bought a week ago and when connected them i noticed they were really loud even when I put the volume down I had to put it to the lowest volume, at the lowest volume it works nicely tho. I had no other problems
By Customer Support, December 28, 2021
Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve so we'll make sure to submit your feedback to our Quality and Development team.
Written by a customer while visiting jbl.com
Customer Rating
1
Do Not Buy!!!!
on January 10, 2022
Posted by: Guybon
from Tel Aviv
nice sound, Pairing to Mac keep failing time after time.
unable to connect to Mac , So if you are a Mac owner, keep away from this headset
unable to connect to Mac , So if you are a Mac owner, keep away from this headset
Response from jbl.comBy Eddie at Customer Support, Harman Lifestyle, January 10, 2022
Thanks for reaching out. Always get the latest driver version available for your Computer/PC/Laptop. To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
Written by a customer while visiting jbl.com
Customer Rating
1
Handsfree but does not work with windows.
on February 3, 2022
Posted by: dissapointedre
from saudi arabia
I've been having problems using the headset in calls because all the audio glitches and hurt my ears from the sudden loud noises it makes and nothing will fix it.
even most of the time it just would not display any sounds.
It is not worth it to buy if you can find a product that will work on all devices rather than best for only mobiles and mac.
even most of the time it just would not display any sounds.
It is not worth it to buy if you can find a product that will work on all devices rather than best for only mobiles and mac.
Response from jbl.comBy Chas at Customer Support, Chas at Customer Support, February 16, 2022
While our JBL Tune 500BT works best when listening to music when paired with your mobile devices, our engineers have designed it to work as well on computers or laptops, whether running on Windows or Mac OS. There may be different factors why you’re experiencing audio drop outs while on calls. We’d like to work with you directly so that we could figure out what’s going on. Please contact us here: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
3
Good but has static
on February 21, 2022
Posted by: deaa
the headphones are nice and sound quality is good however there is a terrible static noise that wont go away. i usually find this is bluetooth headphones
By Customer Support, February 28, 2022
We appreciate you for taking the time in providing us with this review. Please try to connect it to a different source (phone, tablet, computer) to check if you will still experience the same problem. If the issue persists, please reach out to our customer support to check your options here: https://bit.ly/3HtI0qB
Written by a customer while visiting jbl.com
Customer Rating
5
what i look for in headphones
on March 10, 2022
Posted by: piopio1130
got these almost 1 month ago and im very satisfied with them
Written by a customer while visiting jbl.com
Customer Rating
1
My earphones changed name
on April 19, 2022
Posted by: Wizmanecoo
from South Africa
My headphone JBL 500BT suddenly changed its name to VA9625 and now isn't working properly. HELP PLS!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 19, 2022
You may try to perform a factory reset by long pressing the volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. When reseting, LED will blink faster. If the issue still persists, Please contact our customer support team for your region. See contact details below.
Connoisseur Electronics Pty Ltd.
Main Support Desk for Contact in South Africa: 0860 100 551
Johannesburg Office: +27114501122
Support by e-mail: info@connoisseur.co.za
For other centers: http://www.connoisseur.co.za/contact
Connoisseur Electronics Pty Ltd.
Main Support Desk for Contact in South Africa: 0860 100 551
Johannesburg Office: +27114501122
Support by e-mail: info@connoisseur.co.za
For other centers: http://www.connoisseur.co.za/contact
Written by a customer while visiting jbl.com
Customer Rating
1
on August 21, 2022
Posted by: sasa44
con win 10 non funziona il microfono non viene riconosciuto dal sistema
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on October 7, 2022
Posted by: Anonymous
from Worten, Portugal
I bought my headphones in 2016 and the components and sound still excelent...
Written by a customer while visiting jbl.com