Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
MS teams does not work
on August 4, 2020
Posted by: andrea78
from Italy
simply, I cannot use it on MS teams because I hear a robotic voice instead of my colleagues. Terrible, please find a solution together with MS!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Using this in Headset mode distorts the sounds
on October 8, 2020
Posted by: jmario
from Portugal
I am unable to use these headphones properly on Windows (Teams, Skype, Messenger on Chrome, you name it).
The headphones have two modes (which appear as two sound devices on the system and apps): Headphones (stereo) and also as Headset (output and mic input).
Using Output Headphones + Input PC mic works perfectly.
Using Output Headphones + Input Headset -> mutes the output on every app.
Using Output Headset + Input Headset -> robotic sounds
Using Output Headphones + Input Headset -> mutes the output on every app.
Using Output Headset + Input Headset -> robotic sounds
I can't understand why, I have tried every "solution" (e.g. update Realtek drivers) that I have found on the internet and still no luck.
I am not sure if those that report that this is a great headset are really using it as Headset or only as Headphones (which is different), or only on a mobile device (where I did not have any problem of this kind).
I am not sure if those that report that this is a great headset are really using it as Headset or only as Headphones (which is different), or only on a mobile device (where I did not have any problem of this kind).
I have tried on another PC and the problem is the same, I have tried with other headphones and they work very well both on their own Headphones modes and Headset modes.
Using this in the Output Headphones + Input PC mic is just absurd, why the Headset feature, then?
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, October 8, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on June 13, 2019
Posted by: Juancho98
from Panamá
I bougth them today and they are amazing, First impresions were great in 2 second my phone link with de headphone.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Useless for zoom/teams/skype etc
on October 25, 2020
Posted by: olegs
from San Diego, CA
These headphones don't work with most (if not all) teleconference apps. In zoom, microsoft teams or skype you hear a robotic noise instead of the voice of the preson you are talking to. I looked at the forums - these issue were apparent for several months by now, and no action was taken by JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, October 26, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Completely garbled noise right out of the box!
on April 6, 2020
Posted by: Riddhi
Received them today. Completely garbled noise from speakers and mic. Really didn't expect such low quality. Will return!
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, April 6, 2020
This isn't the experience we wanted our customers to have with our JBL Tune 500BT. You can take advantage of our self-service options online to return the headphones if it was purchased from our website. https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
5
Fun to use
on June 17, 2020
Posted by: JeanieP
from NJ
It was easy to set up...so easy that a 73 yr old techno-challenged person could do it!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not work with Windows 10 - MS Teams, MS Skype
on November 10, 2020
Posted by: jagod
from Poland
Product totally useless if you like to use with Windows 10 and MS Teams, MS Skype.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 11, 2020
Our JBL Tune 500BT has a built-in microphone. Please make sure that you've selected the headphones as the audio input and output on your computer's audio settings. We would also suggest checking the audio settings on the app that you're using.
Written by a customer while visiting jbl.com
Customer Rating
5
Overall amazing!
on December 4, 2019
Posted by: Kayacinth
from Piedmont, SC
I bought this set around 6 months ago, and honestly don't regret it. The bass is thick and good with highs, and the playtime is a perfect length for my lifestyle. Sadly, my left side doesn't work anymore, so I'm ordering another pair soon!
Edit: During this review, I flicked the left and it started working again? Still might buy another pair ^^
Edit: During this review, I flicked the left and it started working again? Still might buy another pair ^^
I would recommend this to a friend!
Written by a customer while visiting jbl.com