Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
2
on September 20, 2021
Posted by: westcoastlocal
from South Africa
They don't work with Teams on Windows. Too many issues
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome
on September 26, 2021
Posted by: vid123
from Massachusetts
would highly rec, great value, i use them all the time and they have a long battery, little to no problems connecting to any device, and great sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on October 12, 2021
Posted by: Pigonn
from Cluj, Cluj-Napoca
I received this headphones as a present for my birthday and the worked good for a month now the sound is extremely bad. It's not worth buying plus they are cheaply made.
By Customer Support, October 12, 2021
We appreciate the feedback you've provided to us.
We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 500BT. Please reach out to our Customer Support at https://support.jbl.com/us/en/
We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 500BT. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
4
An Ok Headphone Except Microphone
on November 18, 2021
Posted by: muratadam
from Turkey, Istanbul(ASIA)
I actually didn`t buy this, It was a gift from my aunt and at the first time, It was a bit uncomfortable, but the sound quality was at the mountains... Seriously, cheap and worth. After a 1 month of use, It is much more comfortable now. Now everything is ok but the microphone quality... It might have been maybe a little bit better than this. It does not sucks but sound quality is not really good. because it is cheap. But hey, I still like it honestly and recommend this....
Written by a customer while visiting jbl.com
Customer Rating
4
Great for music, but bad for games (PC)
on November 25, 2021
Posted by: mikedn
from san francisco
I bought this because I thought it'll be a good wireless for gaming, but its not! Great for music
Written by a customer while visiting jbl.com
Customer Rating
1
Constant disconnections
on December 8, 2021
Posted by: raul_500bt
Bought 2 pairs for my daughters. Both headsets arbitrary disconnect from the phone very frequently. And only reconnect after quite some time. They can't really use them. Very disappointing.
Response from jbl.comBy Eddie at Customer Support, Harman Lifestyle, December 8, 2021
Thanks for reaching out. Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and the source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices. Try to shut down products that have Bluetooth, but not are not being used. Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection. Be aware of the walls around you. Concrete and brick walls will often interrupt the signal, as they cannot pass through such thick walls. Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body. Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you. If none of these fixes the issue, please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent sound quality and wireless convenience
on December 9, 2021
Posted by: phantom65
from Virginia
My wife bought these for me as an anniversary gift. She knew I prefer enclosed headphones over in-the-ear. Paired them with my phone and they work well, both for music and for calls (better for music, though). I listen to a lot of jazz/house/drum & bass/classical. Bass response is full and punchy! Overall spatial processing is outstanding; wide sound dispersion. Bluetooth range is great; very little disrupts the connection. Battery life is exceptional. Very comfortable to wear over long periods of time. Quality is excellent for the money!
Written by a customer while visiting jbl.com
Customer Rating
1
Didn't feel comfortable
on December 24, 2021
Posted by: Ghm2649
from Chicago
I just got my headphones a week ago..when I tried I noticed that this set is designed for little kids or people with small heads.
By Customer Support, December 24, 2021
Thanks for taking the time in providing your feedback with our JBL Tune 500BT. The headband on these headphones can be extended to fit depending on your preference. It has an on-ear design so it is made to be resting on your ears. Our products have a 30-day guarantee if it was purchased on our website. Products purchased from November 1, 2021 can be returned up to January 31, 2022. You may take advantage of our self-service options here: https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com