Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
2
Bad bluetooth interference
on July 26, 2021
Posted by: KayBee
from Nashville, TN
This pair of headphones were comfortable and easy to connect, but had pretty bad interference noises coming from the right ear, even when I restarted it, reconnected, and had other bluetooth devices in my house turned off. I need headphones mostly to listen to instrumental music, so the noise was super distracting.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, July 28, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try removing the headphones to the Bluetooth settings of your phone and pair them again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please reach out to our Customer support at https://support.jbl.com/us/en/
1. Please try removing the headphones to the Bluetooth settings of your phone and pair them again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please reach out to our Customer support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound
on August 12, 2021
Posted by: Snookums
from PA
Great sound and quality. I love the style and fit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Easy hookup
on August 15, 2021
Posted by: Vette Man
from The Villages, FL
I bought these to use at night so I do not bother my wife while she tries to get to sleep. They work just fine for that purpose and are easy to set up and to hook up each time I use them. Sound is good but they are a little uncomfortable if my pillow is flat on the bed -- tends to push them off my ears. As long as the pillow is tiled upward, fit just great.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
It is ok
on August 16, 2021
Posted by: Sam21
from Texas
I bought this a while ago, it has been ok so far. The audio cuts out sometimes and I have to turn it off so that it can work again but otherwise it’s a pretty good purchase.
I would recommend this to a friend!
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 16, 2021
Thank you for taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Very short life
on August 20, 2021
Posted by: 500 BT
from New Orleans Louisiana
These headphones sounded great for 2 months and then nothing they're dead don't work tried everything on the website as far as remedies I got nothing.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 23, 2021
We’re sorry to hear that you are having issues with your JBL Tune 500 BT. This device has a 1-year warranty from the purchase date. If you have issues with our headphones, please have your receipt ready and contact us here: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Great bass loud volume sound proof
on August 26, 2021
Posted by: IBJonezyJr
from Omaha Ne
I got this for Christmas a few years ago so glad I gave them a chance. BEST HEADPHONES SO FAR
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
headphones are awsome!
on August 26, 2021
Posted by: fellow shoper
from minsota,US
I got these headphones a month ago and I didn't need to charge them tell now really good sound quality!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones!
on September 4, 2021
Posted by: Christal71
from Poland, IN
I bought these a couple of months ago so I can Bluetooth them to my television. They paired quickly to my adapter and the sound was crystal clear. The padding on the ears is extremely comfortable and doesn’t make my ears hurt. I like that the headband is adjustable and stays in place great. I would definitely recommend these!
I would recommend this to a friend!
Written by a customer while visiting jbl.com