Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Even better than I anticipated
on March 18, 2021
Posted by: dbwn
from Dallas, TX
It took me 2 or 3 days to figure out the instructions (pictures only), but I had no experience with Bluetooth -- It was simple and easy after I finally deciphered the picture instructions. I do not hear well, but with this set of headphones the sound is perfect. I am considering buying another set.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
AWESOME
on March 26, 2021
Posted by: Here is Robbo
from Czech Republic
I bought them in november of 2020, i have a roommate who had them for quite some time and he allowed me to try them, i loved them so i bought them for myself, i also got pink ones for my sister. My mom also got the pink ones because she also liked them. Im just disappointed that now in march the 510 came out with bigger battery and USB-C, i think it should be with USB since 2017 already, since the connector is almost 5 years old now
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Fit great and sound even better
on March 26, 2021
Posted by: Blueyes
from Denver co
I am so happy I bought these for my daughter. She loves them.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on March 27, 2021
Posted by: JBL7
from Fishkill NY
My kids love these they are a great quality and work wonders when I want pease and quite
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Dope sound nice bass
on March 31, 2021
Posted by: SmartiBeats
from New York
I got these as a custom pair and wasn’t expecting the great sound and long battery life. I like that I could customize mine. I wasn’t as creative as I could’ve been. Worth the money. These are not noise canceling.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
ROBOTIC sound in Windows 10
on April 1, 2021
Posted by: mirkobau
from Italy
I have the robotic sound in Windows 10, while being everything ok with Windows 7 and Android.
I also spent many hours trying to solve the issue, but it seems JBL not Microsoft found a solution.
I also spent many hours trying to solve the issue, but it seems JBL not Microsoft found a solution.
The only way to use the headphone is as 'audio-only' device, and using PC's integrated microfone, with the effect that if I move a few meters away I can continue listening to what they say, but they can't hear me.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, April 2, 2021
Thank you for bringing this to our attention. To get your headphones working with Windows 10, you'll need to get the latest driver version available for your computer. Visit the manufacturer's website of your Computer. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support. The standard drivers provided by Microsoft/Windows systems are often not correct and will result in error messages and BT devices not working properly. Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. HSP, and HFP: Please contact our customer service if you need further assistance. Hear's the link: https://bit.ly/3r5oWYM
Written by a customer while visiting jbl.com
Customer Rating
4
JBL didnt work with Microsoft Teams
on April 3, 2021
Posted by: Amit_sak
from Johannesburg
HI like everything about JBL but the problem is it didnt support the MS teams and now we are very much dependent on MS Team and Zoom so pl work with microsoft and get yourself certified
Written by a customer while visiting jbl.com
Customer Rating
1
I can hear it when it’s not even on my head
on April 3, 2021
Posted by: DontBuyEver
from St Augustine fl
When I put this on lowest volume I can put it 10 feet away from me and still here it. If I wear it I feel like I will go deaf in 10 seconds
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 4, 2021
We appreciate the review you've provided us. Here are some troubleshooting steps for us to check your JBL Tune 500 BT:
1. Please try using a different music player and If you're using an equalizer, turn it off.
2. Try using a different source ex. (phone, tablet) to check if the sound quality is the same using a different device.
If steps above didn't work you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device.
When reseting, LED will blink faster.
If the problem persists, you may check your options with the store where you purchased the headphones.
1. Please try using a different music player and If you're using an equalizer, turn it off.
2. Try using a different source ex. (phone, tablet) to check if the sound quality is the same using a different device.
If steps above didn't work you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device.
When reseting, LED will blink faster.
If the problem persists, you may check your options with the store where you purchased the headphones.
Written by a customer while visiting jbl.com