Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Disconnects randomly. Only few months old
on February 10, 2021
Posted by: P78580
from Raymondville, TX
Disconnects randomly. Only few months old..
Hurts ears after 30mns of use
Hurts ears after 30mns of use
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, February 11, 2021
We're sorry to hear about what happened. This isn't the experience we want our customers to have. Our products have a one-year limited coverage provided that it meets the terms and condition of our warranty. Our customer support could help you with checking your options. We're here to help: https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
1
Very dissapointed.
on February 13, 2021
Posted by: mkvrs
from Turkey
I expected the best from JBL only for the headphones to make a constant static noise right outta the box. I can't get rid of it and its really annoying
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 14, 2021
We would like to get more information to help you out, please fill out the self help service link so we can assist you:https://bit.ly/3b1edY2
Written by a customer while visiting jbl.com
Customer Rating
2
Don't use it on PC
on February 22, 2021
Posted by: Julius42
from The Netherlands
This thing has given me nothing but trouble on my PC. I basically can't use the mic because if I do, sound quality drops to zero. On top of that, it often fails to connect properly, meaning I need to just keep restarting and re-pairing and hope for the best.
It is comfortable though. And I suppose the sound is great when it finally works and I'm not using the mic.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, February 23, 2021
We're sorry to hear about what happened. Please see our guide regarding Bluetooth troubleshooting if this can help fix the problem: https://bit.ly/3bvzSbe
If you need more help, please contact our local support in the Netherlands for assistance: https://bit.ly/3qTJrqM
If you need more help, please contact our local support in the Netherlands for assistance: https://bit.ly/3qTJrqM
Written by a customer while visiting jbl.com
Customer Rating
5
JBL TUNE 500BT
on February 24, 2021
Posted by: Shante8290
from Warren,AR
I bought the JBL Tune 500bt headphones just a week ago and i love the sound quality and they fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Immaculate
on February 27, 2021
Posted by: Dany1027
from Texas
The sound alone is top notch and immaculate. Too nice!!!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on March 5, 2021
Posted by: Sucheta
from Irving
This is very good music, we can easy pluggable to any Bluetooth devices.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Robo Sound in Windows
on March 5, 2021
Posted by: RCruz
I can connect and use with my phone with no problems. However, when using this on Windows, it robots all sounds. seems to create 2 devices, which happen to interfere with each other. A driver to fix this issue is sorely needed
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 9, 2021
It's to our understanding that your smartphone doesn't function normally when connected to your personal computer via Bluetooth. That being the case, please follow the troubleshooting steps outlined under the article 'Bluetooth Troubleshooting' sub-category: Pairing issues with a Computer or PC: via the first link. If the troubleshooting doesn't resolve the issue, contact our customer support so we can work with you directly. https://bit.ly/2LXMoHJ | https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Nice headphones but not recommend
on March 17, 2021
Posted by: Idra
from New York
The headphones are good for the price, but there are missing one dealbreaker feature. Battery life indicator lights. I should be bothered to remember when i charged them, but the headphones should show me.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 19, 2021
We appreciate the feedback about our JBL Tune 500BT. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have other questions or concerns about our product, please contact our customer support. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com