Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
2
on July 29, 2020
Posted by: Steve46
Has anybody solved the connection issues to a MacBook
Response from jbl.comBy Homer at Customer Support, Customer Support, July 29, 2020
Bluetooth connection issues to a MacBook are a bit harder to troubleshoot since Apple's security updates lately have been a bit more restrictive when it comes to non-Apple products. That said, try to pair your JBL headphones to another device and test if the same issues also happen on this device. If it only occurs on the MacBook. We highly recommend contacting Apple to either request assistance on how to reset the Bluetooth module or give your headphones more permissions to allow better connectivity.
Written by a customer while visiting jbl.com
Customer Rating
2
2 star/fair
on August 6, 2020
Posted by: JBLfan0
from US
I've used these headphones for nearly a year now. The battery life is good. And the sound quality is great, EXCEPT for the constant background static.
These head phones are great if you want to jam, but they're super annoying for listening at a lower volume.
I want to also say I love my jbl charge 3, been using it over 3 years and have nothing bad to say about it. I'll buy jbl stuff again. The quality im used to just isn't in these 500bt's.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, August 7, 2020
Thanks for your honest feedback regarding our JBL Tune 500BT. We understand that it didn't meet your expectations. We'd like to work directly with you on this one. Please reach out to our Customer Support at https://bit.ly/3etA1v8
Written by a customer while visiting jbl.com
Customer Rating
1
malisimo, nunca compren, lo peor del mundo
on August 19, 2020
Posted by: fsaifildin
from Asuncion, Paraguay
malisimo producto, no funciona con zoom o teams.. para que otro motivo uno desearia tener un headset con microfono?? totalmente una desgracia, nunca compres este producto, una verguenza por la marca, pensaba que era de las mejores, pero ahora veo que no
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, August 20, 2020
Please make sure that the headphones are connected to your computer. Try checking the audio by playing music or recording your voice. Also, please make sure that on the app, you've selected Tune 500BT as the audio output and mic input.
Written by a customer while visiting jbl.com
Customer Rating
5
Stylish!
on August 29, 2020
Posted by: Yo_Adrian_82
from Los Angeles
Love my NEW headphones! Super stylish, great sound, compact & easy to use. Great value! Happy customer here :)
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones
on August 30, 2020
Posted by: Eldrid
from South Africa, Cape Town
Wow,this is 1 of the BEST HEADPHONES I EVER HAD!!!! THUMBS UP TO JBL
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
I like JBL 500 BT Tune, but minor problems !
on September 6, 2020
Posted by: Leka1234
from New york
JBL 500 BT Tune works good and it's design is fabrically excellent. Voice is superb, and even the left and the right of headphone it trembles of high bass. I like JBL, but minor issues here: though JBL has a great sound, the left part often doesn't respond. I don't know if there was a problem with cable or the bluetooth coverage wasn't right. Please can you tell me : can it be fixed? If yes, how much does it cost to repair it? Thnaks for understanding!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great at first
on September 15, 2020
Posted by: Yooo
from France
At first it's perfect
But after one year the cover is tearing itself away and you're left with the foam uncovered
sometimes it also gets suuuuper long between the moment you turn it on and the moment it's willing to connect
But after one year the cover is tearing itself away and you're left with the foam uncovered
sometimes it also gets suuuuper long between the moment you turn it on and the moment it's willing to connect
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Good choice!
on October 7, 2020
Posted by: Valpha_22
from Pécs
Just what i needed! I'm in love with the device!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com