Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
1
Very loud buzzing background noise
on March 9, 2020
Posted by: Kamrellod
from Warszawa
Theres very loud buzing background nosie. It is the same on every device that I connect, so I suppose its headphones issue.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 9, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Big problems...
on October 29, 2020
Posted by: Anonymous
from Romania
Big problems with the "headset" mode. I have the same problem like the others. My headphones are producing robotic and distorted sounds. I had already returned one product because this issue, but when the new one arrived, the issue was the same. We really need a solution for this problem. Please help us!
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, October 30, 2020
We’d like to work with you directly to figure out what’s going on with your JBL TUNE 500BT. Please contact us here: https://eu.jbl.com/support-knowledgebase.html
Written by a customer while visiting jbl.com
Customer Rating
2
Microphone is unusable
on November 10, 2020
Posted by: Anonymous
from Vilnius
It's not compatible with Windows 10 as headset to be used with microphone. Sound is horribly distorted. Volume controls are also not working properly. As just headphones, it's ok, has quite significant audible hiss wile idle. Wi-fi interference is also high.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 11, 2020
Our JBL Tune 500BT has a built-in microphone. Please make sure that you've selected the headphones as the audio input and output on your computer's audio settings. We would also suggest checking the audio settings on the app that you're using.
Written by a customer while visiting jbl.com
Customer Rating
5
Very nice
on December 27, 2018
Posted by: Steph107o6
from Niagara falls ny
I bought this as a christmas gift for my 16 year old step son. He loves it. Very clear and nice sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Quality
on July 17, 2019
Posted by: ANK02
from Augsburg
I bought the product yesterday and I am very satisfied with it. One thing tho is that if I use the Headphones for a long period of time my ears start hurting. Apart from that everything is top quality
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
JBL Tune 500BT- not working on MS Teams
on September 2, 2020
Posted by: Wim1969
from Centurion
Although an excellent headphone for other applications it's not working for MS Teams for what I bought it for - Very disappointed
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, September 2, 2020
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 500BT. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp
Written by a customer while visiting jbl.com
Customer Rating
1
Does NOT work with Microsoft Teams
on October 9, 2020
Posted by: eligeiro
from Brazil
I purchased JBL in order to avoid all issues with smaller vendors, lack of compatibility, but it seems that either MS and JBL make NO EFFORTS to solve a simple problem ... THIS DEVICE DOES NOT WORK WITH MS TEAMS. JBL please MAKE MS use a driver of yours or address that seamlessly with WIndows 10.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, October 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Good sound, but doesn't work with windows 10
on October 27, 2020
Posted by: Anonymous
from PL, EU
For me the key feature was to use them for MS Teams as a communication device. It does not work with windows as a hends free set. There is no clear description about this on product site.
Works really well with phone...
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, October 29, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com