Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Excellent sound!!
on December 28, 2019
Posted by: Coopers mom
from Michigan
Recently bought these for my son as a Christmas gift. He was thrilled with them. I slipped them on and was very surprised at the high quality of the sound, and total noise cancellation around me! Why would anyone pay such ridiculous prices for the competitor's product? Thanks, JBL for the high quality and the affordable price!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Left speaker stopped working after 2 weeks
on April 8, 2020
Posted by: Anonymous
from Michigan
I bought these less than a month ago and after using a few times the left speaker stopped working. Less than 1hr total use. Really disappointed in these as I am a long time JBL/Harmon Kardon fan. Will not purchase another bluetooth device from JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, April 9, 2020
This isn't the experience we wanted our customers to have with our products. Please try to pair the headphones with a different device. We can also try to reset the headphones to factory settings. To do so, long-press the Volume + and Volume - buttons at the same time while the unit is on. Make sure that Bluetooth isn't on and connected to any device. The LED will blink faster, indicating the reset is successful. Please forget JBL Tune 500BT on your Bluetooth settings before pairing again. If you need more help, please reach out to our Customer Support so we could assist you with your options. http://bit.ly/30JI2G4
Written by a customer while visiting jbl.com
Customer Rating
5
Lightweight and great sound!
on August 11, 2020
Posted by: Bodiedbysteph
I love them! I’m a huge fan of JBL!! Great quality!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
I WISH I COULD GIVE ZERO STARS
on December 8, 2020
Posted by: SUNNY1234
from CALIFORNIA
I GOT THIS FIRST I USED THIS TO MAKE A CALL WORKED PERFECTLY ... WHENI TURNED ON THE MUSIC I JUST STARTED HEARING NOISES AND DISTURBANCE .....I THOUGHT SOMETHING IS WRONG WITH MY PHONE , AFTER USING IT FOR A WHOLE DAY WITH TWO OTHER PHONES I UNDERSTOOD MISTAKEIS WITH HEAD SET ... IT MIGHT BE DESIGN MISTAKE OR MY HEADSET IS A DEFAULT PIECE , BUT TOTALLY DISAPPOINTED ... I DONT RECOMMEND .... BATTERY LIFE IS EXECELLENT
Response from jbl.comBy Jasper at Customer Service, Jasper at Customer Service, December 10, 2020
We'd like to work with you directly to fix the issue you're having with our Tune 500 BT. Please get in touch with us through: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
2
Worked for couple month
on July 26, 2021
Posted by: Anonymous
from Texas
Worked couple of months. now won't turn on or charge. Loved it when it worked and bought it for a freind also
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, July 28, 2021
Please try to use a different cable to charge the headphones. Please check the LED indicator. If the unit was recently purchased from our website, please take advantage of our self-service options to file a claim using the link, otherwise, please reach out to the point of sale.
https://www.jbl.com/support-returns-and-warranty.html
https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
3
Nice Sound Quality, very uncomfortable
on May 2, 2019
Posted by: Golam Rabbi
from Espoo, Finland
The product overall is good. But it is so uncomfortable to use.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
So tight on ear even after using multiple times. I event kept it stretched overnight but it doesn't help. Apart from that everything is okay. Nice battery life.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, May 3, 2019
Thanks for your review, have you tried to adjust the headband so you'll be able to get a bigger head size? If you still need more help, please submit a case request and so we can assist you: www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Love the headphones
on April 24, 2020
Posted by: Lucyfan2
from California
Got theses for Xmas the only problem I have is when you walk out to the kitchen it starts to break up, garage really break up, out side majorly break up. I can’t believe it’s that short of a distance before breaking up. Other then that there amazing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible - do not recommend
on May 7, 2020
Posted by: MHansen
from Canada
Both myself and a co-worker but these headphones to use with our desk top and only after a day the microphone wouldn't work and the feedback was a garbled robotic voice. Unable to use them. Do not purchase if planning on using with desktop.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com