Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
Great Product
on August 19, 2021
Posted by: Anonymous
from New york, NY
This unit is exceeding my expectations. Really love this unit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones for a fair price
on September 10, 2021
Posted by: DavorV
from Belgrade, Serbia
Awesome headphones with great sound and bass, highly recommend.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on December 3, 2021
Posted by: EJM13
from NPR, FL
After less than a year of light and careful use, this product no longer charges. The red light indicator shuts off after about 3 seconds when plugged in. I used the cable it came with and never over charged it. Wouldn't recommend due to it's unreliability.
By Customer Support, December 3, 2021
Thanks for reaching out. Here are some things to try that often fix these issues.
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output. Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Sometimes wiggling the connection restores charging power. Access the link provided if you need further assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
I love the sound quality
on February 15, 2022
Posted by: mariac10
from Los Angeles
I love this product. The sound quality is amazing.
Written by a customer while visiting jbl.com
Customer Rating
5
Reliable product even over time
on November 3, 2023
Posted by: Blue7
from Romania
I have a pair of this model for 3 years now. After all this time I thought the quality of the sound or battery would go down, but it wasn't the case, impressive! I have bought again today,the same model I had, this model made a great impression on me and I would really recommend it. Clarity, bass, battery lifespan. All the needs are right here!
Written by a customer while visiting jbl.com
Customer Rating
1
Worst headset for Meetings/Calls in Windows
on August 19, 2020
Posted by: Soul
from CR
Avoid this headset for meetings if you plan to use it for that. A lot of people including myself hear a lot of robotic sound. There are a lot of questions on that with no fix from JBL. Other headsets work fine. Not this one.
Avoid!
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 21, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Massive surprise...and I've had many headphones
on May 24, 2020
Posted by: Brad W
from Johannesburg, South Africa
I was a mobile DJ for several years, and had headphones ranging in price from affordable to daylight robbery. I was looking for a far more affordable range to use with my cell phone Bluetooth, and these came recommended. I must say, I was sceptical when I saw the price. However, on unboxing the item, I soon learned why the JBL 500BT are in a class of their own. The headphones are incredibly light, but sturdy - and exceptionally comfortable on the ear, with fully padded, soft earcups. The entire set is also foldable, with flat-fold earcups, taking up minimal space. What amazed even more that the comfort these headphones offered, was (1) the exceptional sound quality, volume and pure bass; (2) the short charge time (just over an hour); (3) the 16-hour playback time after a full charge; (4) the ease of Bluetooth connectivity with just about anything; and (5) the built-in mic for hands-free calling, and easy connectivity with Siri or Google Now. Don't let the price put you off these Bluetooth beauties. I have paid ten times more for lesser quality headphones. These JBL 500BT headphones set the standard for what I wanted. Obviously, with them being much more affordable than many others out there, you may sacrifice every so slightly on sound quality and depth, which more expensive headphones will give you. But, trust me, if you are used to using the in-ear or air-pod variety that come with top-of-the-range cell phones, these JBL 500BT headphones will likely outshine those, and by a large degree. These are without a doubt the best headphones in their price range.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
ROBOTIC HELL ON WINDOWS 10!
on September 15, 2020
Posted by: Unhappypappy
It is impossible to use these earphones on Windows 10 for calling or recording, because the audio out (audio coming to your ears via the headphone speakers) will sound like a mix between a drunk R2D2 and 3-CPO on a bad day (Starwars fans will have an idea).
There are thousands upon thousands of complaints about this issue and there does not seem to be a definite solution! Why doesnt JBL, which is by no means a small generic audio company, make a driver to fix this robot from hell sound issue?
Why is this so difficult to fix?
I have spent about 4 HOURS trying all sorts of things I have read on forums and nothing worked!
There should be a massive warning on the box saying this product DOES NOT WORK WITH : SKYPE, GOOGLE MEETS, ZOOM, etc.
I, as a JBL consumer, would like to have a solution to this problem and I think that everyone on this forum should demand one as well.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 15, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 500BT. Please make sure that the Bluetooth drivers on your PC are updated and select Tune 500BT as your audio output and mic input. If you need more help, please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com