Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Average customer rating
3.7
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
150
4 Stars
40
3 Stars
19
2 Stars
27
1 Star
55
72%of customers recommend this product.
(
177 out of
247)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Black
Customer Rating
5
AMAZING!
on November 18, 2020
Posted by: BrookeS12
from Iowa
These are absolutely amazing and so cheap! For adults and children. I am very satisfied and LOVE this product. My favorite feature is that the bluetooth does not cut out when you walk away from the phone/tablet. JBL never disappoints!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Stuttering sound when using with Mac
on December 7, 2020
Posted by: Sad Mac user
from Riga, LV
Works fine with a phone but when paired with a laptop it's unusable. Sound stutters every 20-30 seconds when listening to musing or watching videos.
I've done hours of googling and troubleshooting - hard setting different bluetooth codec, making sure no application is using the built-in mic on the headset. Everything's fruitless, it is still SBC used. AptX isn't supported but AAC should
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, December 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
The Best HeadPhones in the world
on January 2, 2021
Posted by: AxelBenjamin
from Uruguay, montevideo
I bought it las week and its WONDERFUL. I Will recomend it to a friend
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Does not work with Windows 10
on January 19, 2021
Posted by: Andy1978
from Montreal, QC
I got this as a gift in 2019 and now I am working from home. I kept having problems with distortion when using the headphones on Zoom and Teams calls. After some investigation, this is a universal problem among JBL Bluetooth headphones on Windows 10. Do not buy if you want to use this as a headset with your pc.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, January 19, 2021
Our JBL Tune 500BT is designed to work with any Bluetooth capable device. Please avoid places where there could be interference ex. Wi-Fi routers. Because Wi-Fi signal is stronger than Bluetooth. Please check our guide regarding Bluetooth troubleshooting: https://support.jbl.com/us/en/search/?q=bluetooth%20troubleshooting
Written by a customer while visiting jbl.com
Customer Rating
5
Great product!!
on February 12, 2021
Posted by: Paulo G
from Madison, Wisconsin
Excellent wireless headphones, the sound is perfect and the bass it's awesome!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on February 15, 2021
Posted by: MagoInPhx
from Phoenix, AZ
I buy these for the whole family. Very durable, comfortable, and the sound is amazing.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Very Disappointed
on February 18, 2021
Posted by: Slyman
from Dubai
I bought it based on good feedback, but when I used it, it was not as expected. I worked well the first week only. Beyond that week, 30-45 minutes or so into a meeting, it starts acting weird and cutting off. I have to disconnect and reconnect for it to work. The longer the meeting, the shorter the intervals. I thought the device I got was broken. So, I got a replacement from the shop, but the same thing happened after a week of use. It seems that this model is defective, at least in my case. But it is my first experience with JBL, so I am not sure if I will use it again.
Response from jbl.comBy JBL, Customer Support, February 18, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Legendary BASS! A bang for your buck!
on June 13, 2021
Posted by: RicksGreenTrain
from Cpt
Had them for a year. The best I’ve used and I have tried many over the years. Affordable and that BASS! Battery is brilliant!
I would recommend this to a friend!
Written by a customer while visiting jbl.com