Customer reviews from Hoover
Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Average customer rating
4.3
(656 Reviews)
Rating breakdown 656 reviews
5 Stars
462
4 Stars
81
3 Stars
27
2 Stars
21
1 Star
65
81%of customers recommend this product.
(
292 out of
361)
Customer Reviews for Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Customer Rating
5
Wish I could kiss everyone who designed this thing
on March 1, 2025
Posted by: Poopcat4
from San Diego
Having a cat with sever incontinence while renting an apartment with mostly carpet is not for the weak. This thing has saved our security deposit and our sanity. 10/10 buy this if you have messy cats.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
3
Weak hose
on February 28, 2025
Posted by: Kbuck
from Strafford mo
The hose broke after about two months. The rest of the machine is really good.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
2
If you use this a lot, it will break sooner than later.
on February 27, 2025
Posted by: Bud
from Lancaster, New York
I bought this machine to have something small and portable to clean up pet messes. It worked great at first, the suction is amazing. But after a few weeks, the trigger switch for the solution to come out sticks in. So now when I use it, I have to mess with it to release the trigger. Then, yesterday when I used it, there was no suction and I noticed the hose had a split in it. So after a little over a month and a half I cannot use machine. The design and materials used on this is horrible. Would not buy this again.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, March 1, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate Pet Carpet & Upholstery Spot Cleaner. A member of our Customer Experience Team will be reaching out to you regarding this matter. ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Works well, but has some flaws
on February 19, 2025
Posted by: Dot Matrix
from Lawrence, KS
It cleans as it should. But the dirty tank does not hold the same amount t of liquid as the clean tank. So before you use up all of the clean liquid, you have to stop and empty it. Very annoying. And, the top of the dirty tank is not easy to remove. U
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
4
Works/worked Great until Lid broke
on February 12, 2025
Posted by: Pat
from Connecticut
Used a few dozen times, always worked great, but with the routine cleaning tasks the tab on the clear plastic lid on the 7" brush snapped off and I can't find anywhere to replace it. Using duct tape in a janky manner to keep it alive but pretty disappointed I can find a replacement for nearly everything else except for the most touched component.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Absolutely Not
on February 4, 2025
Posted by: Ted G
from Texas
Bought and used only for a few stains. Did decent ( not great ) by the 4th use it LEAKS EVERYWHERE when I fill the tank. Cleaner and water everywhere leading to more clean. AVOID THIS PRODUCT.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, February 9, 2025
Thanks for your feedback on the Hoover CleanSlate Pet Carpet & Upholstery Cleaner. We value quality and will get our team to look into this. In the meantime, you can visit our Hoover Support Library for videos and troubleshooting steps https://hoover.com/pages/product-support-library. A member of our Customer Experience Team will be reaching out for additional insights.- The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
4th Ckeanslate purchased
on January 29, 2025
Posted by: Texgal
from Portland, Texas
I like the way it performs. I use at least2-3x/wk, but every machine has a hose that eventually splits open. Can't replace hose because of way it is constructed ((part of main unit; not detachable). I think house becomes brittle after a few months.
Response from HooverBy hooverpwr, hooverpwr, February 6, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate hose. We want to ensure that you are getting the best product performance and would like to provide you with the hose part information. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Would not buy again
on January 20, 2025
Posted by: deyohe
from York, Pa
After using only 3 times the vacuum hose broke. Tried to order a replacement for a 3rd of the cost of the machine and sold out. That tells me that it must be a known issue.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, January 23, 2025
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate hose . We want to ensure that you are getting the best product performance and would like to provide you with some assistance. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover