Customer reviews from Hoover
Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Average customer rating
4.3
(650 Reviews)
Rating breakdown 650 reviews
5 Stars
461
4 Stars
80
3 Stars
26
2 Stars
21
1 Star
62
81%of customers recommend this product.
(
290 out of
356)
Customer Reviews for Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Customer Rating
3
Not as much suction power as I expected
on December 20, 2022
Posted by: Zoe
from Keizer, Oregon
Verified Purchase:No
I was so excited to put this spot cleaner to use. I did a lot of research before purchasing the Cleanslate. I expected more suction power, it leaves the cleaned area much wetter than I expected.
Response from HooverBy hooverpwr, hooverpwr, December 24, 2022
Thank you for taking the time to share your feedback regarding your Clean Slate Plus. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Pamela
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and lightweight. Found FYI solution with warm water, Dawn and rubbing alcohol to use on carpets and upholstery. Good suction, but the spayer doesn't hold a consistent flow, it occasionally drips from the nozzle, I returned it and purchased another brand that weighs a bit more and has both good suction and wide span consistent spray nozzle.
Written by a customer while visiting Hoover
Posted by: Disappointed
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately upon the first use, machine leaked all over the place. I'm trying to return however, not an easy return process.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 28, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Leaks like crazy, poor instructions, poor support
on April 24, 2023
Posted by: DRH
from Iowa
Verified Purchase:No
The instructions that come with this are very poor. They lack details and clarity. On my first use, the water leaked out as soon as the tank was in place and made the proper snapping sound. The troubleshooting section of the instructions offers no advice; it just says to re-read the slim instructions that don't cover this. I go online, but it sends you to the basics. I try the chat, but it doesn't work. I try the phone number and it says to try online. ARRRRGGGGHHHH
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 28, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Broke after one use- don't buy it.
on December 17, 2023
Posted by: Unhappy Customer
from Undisclosed
Verified Purchase:No
Device stopped spraying water after one use. Did multiple checks on common issues, and none solved the problem. Don't waste your money.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, December 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate Pet Carpet & Upholstery Spot Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Kristi
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had had our furniture cleaned by a professional service and they could not get the stains out of our 2 year old cream performance linen sectional sofa. My sister-in-law was visiting and said her daughter uses this Hoover to clean up after her dog and loves it, but uses Dawn dish soap as a milder cleaning agent. I thought I'd give it a try since my latest quote from another company for the sofa and 6 dining chairs was over $300. It was like magic! The sofa looks new again! Yes, it took hours of cleaning and recleaning, but that will not be case as we can now stay on top of any stains that occur. The white performance linen dining chairs look fabulous also. A great investment for great results. Highly recommend!
Written by a customer while visiting Hoover
Customer Rating
5
Impressive
on July 3, 2022
Posted by: rotties4ever
from ct
Verified Purchase:No
Ok, so owned both Bissell products that perform the same way which were horrible, leaked no suction couldn't clean the head - I am impressed with this machine it gives me all I need and more with no issues-I read people complaining about how much or little it held but I would rather have a machine that works and who cares if I have to stop and add more cleaning solution and empty the tank. Easy to clean and I can clean the heads! What more could I ask? I actually hope this machine lasts because I do like it
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
Worked fine the first time, then the water dispenser died
on December 19, 2023
Posted by: Nick
from Phila
Verified Purchase:No
Used it to clean a very dirty couch made from cotton upholstery, and it did a very nice job. the 2nd time I tried to use it, the water dispenser didn't work. It made sounds, but no water. Very frustrating
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, December 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate Pet Carpet & Upholstery Spot Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover