Customer reviews from Hoover
Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Average customer rating
4.3
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
465
4 Stars
81
3 Stars
28
2 Stars
23
1 Star
69
80%of customers recommend this product.
(
295 out of
368)
Customer Reviews for Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Customer Rating
1
on August 2, 2026
Posted by: Bob27
I’ve used this cleaner approximately 10 times, the hose broke within the first 5 or 6 uses. We ended up taping it and it worked well like that, now the machine won’t spray water. For the price, I’m very disappointed in how the product has held up. I believe I needed original proof of purchase which I unfortunately don't have as it was a gift, so I couldn’t claim it under warranty.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, August 7, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with your Hoover CleanSlate Pet. We have reached out to you by email and would appreciate it if you could please reply to our message so we can further assist you. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Fill tank cap plunger seal missing!
on July 17, 2026
Posted by: 1blacklab
Purchased new and the solution tank cap is missing the plunger seal!
After filling, and turning it over, the solution just pours out because there is no seal to stop it.
Make a huge mess every time.
Thanks Hoover
After filling, and turning it over, the solution just pours out because there is no seal to stop it.
Make a huge mess every time.
Thanks Hoover
Response from HooverBy Corinne L., Hoover Customer Support, July 22, 2026
Thank you for taking the time to share your feedback. We're sorry to hear your CleanSlate Pet arrived with a missing plunger seal in the solution tank cap. This is not the experience we want for our customers. We'd like the opportunity to help. Please contact our Customer Care team at Hoovercustomersupport@ttifloorcare.com, and we'll be happy to assist you. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Not impressed
on July 6, 2026
Posted by: TLevs
from Wartrace, TN
Gender:Female
I have owned this machine for quite some time. I don't use it as much as I would like due to the hose length being so short and the upholstery tool being so large. I would like to be able to clean the inside of my vehicle with it but the upholstery tool is too large to get into the spaces I need to clean the most.Also, it doesn't make cleaning furniture very easy again due to the awkward sized head and the short hose. It has been very frustrating.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, July 9, 2026
Thank you for taking the time to share your feedback regarding your Hoover CleanSlate Pet. We're sorry to hear that the hose length and upholstery tool size have made it difficult to clean your vehicle and furniture. We understand how frustrating that can be. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
4
on July 1, 2026
Posted by: John
from Hutchinson, MN
Gender:Male
Works good but I don’t know how hot the water should be?
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Dallas
Verified Purchase:Yes
This little thing has saved me with having two puppies, and it cleans carpet spots so much better than my standup shampooer. We’ll see how it holds up over time, but so far it’s been absolutely amazing.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 4, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your CleanSlate Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your CleanSlate Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Defective solution tank
on April 7, 2026
Posted by: Defective solution tank
from Atlanta,ga
Gender:Male
Very disappointed. Started leaking and noticed the cap on the solution tank appeared deformed.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 14, 2026
We’re sorry to hear about your experience with the CleanSlate Pet, that’s definitely not what we expect. Please contact us at Hoovercustomersupport@ttifloorcare.com, and we’ll be happy to assist you. ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Waste of money
on February 24, 2026
Posted by: Helviticus
Gender:Female
Didn't have this thing a month and the rubber hose split. Can't rethread it either.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, March 4, 2026
Thank you for taking the time to share your feedback regarding your Hoover order. We’re very sorry to hear that the belt you received did not fit your vacuum and understand how frustrating this must be.
Please check your email for our detailed response regarding the next steps to resolve this issue. If you need further assistance, our customer support team is available to help. ~ Warm Regards, The Hoover Team
Please check your email for our detailed response regarding the next steps to resolve this issue. If you need further assistance, our customer support team is available to help. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Broken in less than 6 months
on December 22, 2025
Posted by: StephMom2022
Gender:Female
Bought one 6 months ago, only used a handful of times, and the hose is broken by the nozzle. Trash.
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover