Customer reviews from Hoover
Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Average customer rating
4.3
(661 Reviews)
Rating breakdown 661 reviews
5 Stars
463
4 Stars
81
3 Stars
27
2 Stars
22
1 Star
68
80%of customers recommend this product.
(
293 out of
366)
Customer Reviews for Hoover - CleanSlate Pet Carpet & Upholstery Spot Cleaner - Gray
Customer Rating
1
Leaks like crazy, poor instructions, poor support
on April 24, 2023
Posted by: DRH
from Iowa
The instructions that come with this are very poor. They lack details and clarity. On my first use, the water leaked out as soon as the tank was in place and made the proper snapping sound. The troubleshooting section of the instructions offers no advice; it just says to re-read the slim instructions that don't cover this. I go online, but it sends you to the basics. I try the chat, but it doesn't work. I try the phone number and it says to try online. ARRRRGGGGHHHH
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 28, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Disappointed
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately upon the first use, machine leaked all over the place. I'm trying to return however, not an easy return process.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 28, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: bugsmasher317
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] We absolutely love this little carpet cleaner. We have used it around the house and in our cars. Just an excellent product that gets stains out the first time.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: DOF2
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Kept seeing this used online and finally bit the bullet and purchased. Can't believe how quick and simple and then also how well this works. Compact, light, and the ability to clean the hose easily make me feel great about what I'm cleaning.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Michelle
from Mesa, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used this in my couch and it left the couch soaked. I had to use my other older one to get the water out. Very disappointing
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 22, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Sarah
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The videos that are all over Instagram do not show reality. The spray sprays a tiny bit of water and you would have to dump the endure bucked of water on the spot to have all of that water sucked up.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 19, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your CleanSlate. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Dixie
from Cambridge. Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appliance is perfect for cleaning up the invariable Pet messes. Much quicker and easier than pulling out the full size Carpet machine. Excellent performance. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Kc
from Winter Garden
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this machine! Purchased with hopes to clean my brand new area rug my car had peed on. I was skeptical that it would get the smell out but it did!
I would recommend this to a friend!
Written by a customer while visiting Hoover