Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Navy
Average customer rating
4.6
(1,558 Reviews)
Rating breakdown 1,558 reviews
5 Stars
1,111
4 Stars
331
3 Stars
82
2 Stars
26
1 Star
8
88%of customers recommend this product.
(
157 out of
179)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Navy
Posted by: DoraDora
Verified Purchase:Yes
Nice mid-range phone. Haven't had it long enough to fully comment on quality or long term reliability. So far so good. One thing that potentially would have soured the experience - after turning in the trade-in, got an email stating a different model was received so my trade-in credit was going to be halved. What?! I had fortunately taken pictures of the trade-in phone next to the trade-in invoice before mailing it in. Without the pictures, suspect they would have been able to claim otherwise. Advise to everyone: take pictures of the trade-in before sending it in!
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: SaDi
from Upper Marlboro, Maryland
Expertise:Intermediate
Verified Purchase:Yes
Callers would not hear any sounds on some calls. Also, the battery discharges very fast.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, June 26, 2024
Greetings SaDi,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A35. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Take a moment to review, "Microphone issues with Galaxy phone or tablet" when you have the opportunity available to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality. Also take a look at, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have the opportunity available. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A35. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Take a moment to review, "Microphone issues with Galaxy phone or tablet" when you have the opportunity available to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality. Also take a look at, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have the opportunity available. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!
on April 29, 2024
Posted by: RiseandShine
[This review was collected as part of a promotion.] I love this phone!! It's screen is so detailed and it's features are cool. I love the adaptive battery options that allow the phone to stay charged all day while working (12 hours). I come home and still have a 50 percent of battery!!
Value
5
Written by a customer while visiting Samsung US
Posted by: San11
Expertise:Expert
Verified Purchase:Yes
Everything is good except for the weight. It is definitely heavier than any galaxy phones.
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is awesome!
on May 18, 2024
Posted by: Kamika
from Tucson, AZ
Expertise:Expert
I have been a long time fan of the samsung galaxy series, the A series to be exact, and I have just recently upgraded to the A35 5g! So far I am very pleased with the ease of transferring ALL my data (accounts, texts, pic, preferences, etc)! It literally took less than 10 minutes from me opening the box, transfer my data and make a call! The smoothness of scrolling, the super sensitive touch display...I can't stop singing its praises! I highly, highly recommend getting this phone if you want a good Galaxy for a decent price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A35 5G - great value mid-range cellphone
on July 30, 2024
Posted by: Lookoutbelow
[This review was collected as part of a promotion.] For purposes I use cellphones, the A35 is a really good value and a meaningful upgrade to my previous device. As far as I know Galaxy AI isn't supported, but other than capacity and storage, the A35 provides most other services that are available in the S series. I am generally not a "brand loyalist", but Samsung has lately provided the device that supports what I need and want at the price I am willing to spend. My only wish was for a better battery - but that seems something that needs to improved regardless of brand and/or device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product flawless
on September 9, 2025
Posted by: 8329989869
[This review was collected as part of a promotion.] Works flawlessly sometimes it gets locked up and I have to do a top right three button hold to unlock the hardware? Just don't select download and reload your Operating System since most of the time it doesn't need that other than that I wish there were faster networking and processing speeds or a processor and faster Wi-Fi connectivity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on May 10, 2024
Posted by: Bendd620
[This review was collected as part of a promotion.] The a35 had been a massive upgrade for me but one thing that I have not enjoyed is how soft the frame is It has taken a dent from small drop. Despite this every other aspect about the phone is amazing
Value
4
Written by a customer while visiting Samsung US