Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Navy
Average customer rating
4.6
(1,558 Reviews)
Rating breakdown 1,558 reviews
5 Stars
1,111
4 Stars
331
3 Stars
82
2 Stars
26
1 Star
8
88%of customers recommend this product.
(
157 out of
179)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A35 5G 128GB (Unlocked) - Awesome Navy
Posted by: Concha
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Satisfied with the price I paid because of the exchange but there's a problem with the phone when I called international I don't have an rings sound.
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, July 3, 2024
Hi there Concha,
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy A35. We appreciate your feedback as we continue to bring our consumers the best in functionality and design. Our goal is for our customers to feel like they are having the most ideal experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be experiencing with your device, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/smartphones/galaxy-a35/buy/galaxy-a35-5g-128gb-unlocked-sm-a356ulvaxaa/
https://www.samsung.com/us/support/downloads/
Thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy A35. We appreciate your feedback as we continue to bring our consumers the best in functionality and design. Our goal is for our customers to feel like they are having the most ideal experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you may be experiencing with your device, however, without having more information available and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-a35/buy/galaxy-a35-5g-128gb-unlocked-sm-a356ulvaxaa/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Mary
Verified Purchase:Yes
There are a lot of features that I likely won't use so it may be more than I need.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Name
from Vegas
Expertise:Expert
Verified Purchase:Yes
Slow phone needed a better camera kinda wish I stuck to my old phone
Features
1
Performance
1
Design
1
Value
5
Response from Samsung USBy Social Commerce, August 26, 2024
Aloha Name,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A35. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy A35. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Device care feature is available to help you keep up with the nuts and bolts of your device's performance. It provides an overview of your battery, storage, and RAM. When you have the opportunity available, please take a moment to look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your device for faster, better performance. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is so cool
on September 5, 2025
Posted by: Saicoartist1
[This review was collected as part of a promotion.] I've purchased this phone over 2 years ago from my phone provider and it has been a great device to use on a daily basis.
I've never been able to make multiple use of a phone before and I'm glad to use to the best of what a mobile phone can do.
It's use as a communication device and a multimedia device as well as creating artwork and create images and saving and archiving my work as been something that it was not available before and might not again on another device.
Value
5
Response from Samsung USBy R&R, September 9, 2025
Hello Saicoartist1, We love to hear when our devices are keeping up with our customers, and it seems like the Galaxy A35 5G is doing just that. Having a reliable device that is packed with all the cool features you enjoy and keeps you connected throughout the day is essential. It’s also great to have a device that allows you to unleash your creativity. Thank you for your glowing review. We appreciate your choice of Samsung. -Ty
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Dave B
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Great phone smooth and fast.A good buy for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Middle class! High quality!
on September 10, 2024
Posted by: MrNSane
from Tipton, Indiana
Expertise:Intermediate
I purchased this phone less then a month ago, with a great deal on savings. One thing I noticed after purchase was that there is no headphone jack. Since the phone has waterproof features then why not have wireless charging? That's my only downfall to this phone. Other then having to change or purchase a new case I would've went for the A25. If it wasn't for the deal I got, otherwise it's still a much better phone. Perfect size, great quality, and beautiful pictures/videos, both incoming and outgoing.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is faster then my old model.
on March 5, 2025
Posted by: Love2beamom
[This review was collected as part of a promotion.] I love the fact that the A35 5G has 5G my old model which was the galaxy S10e only had 4G. I love the fact that its way faster then my old predecessor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Increasingly slow and laggy
on August 24, 2025
Posted by: Ewwwww
[This review was collected as part of a promotion.] I don't use Galaxy ai because I don't even know if my a35 has it, but i doubt it would work that well on this processor anyway.
That said, its a solid midrange phone. The screen is excellent—bright, sharp, and smooth. Battery life is strong, and the design feels premium for the price. Performance is fine for everyday use, but the processor isn’t built for heavy tasks or Samsung’s new “Galaxy AI” features. Cameras are decent, not amazing. Biggest plus is Samsung’s long update support. Overall: reliable daily phone, but don’t expect flagship speed or AI tricks.
Value
3
Response from Samsung USBy R&R, August 26, 2025
Hello there,
We’re glad you’re enjoying your Galaxy A35 5G. Its processor is tuned for the essentials—streaming, browsing, and staying connected with ease. While this model doesn’t have the full rollout of Galaxy AI, you still have access to a plethora of smart features that can enhance your user experience. We thank you for your review. Thanks for being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We’re glad you’re enjoying your Galaxy A35 5G. Its processor is tuned for the essentials—streaming, browsing, and staying connected with ease. While this model doesn’t have the full rollout of Galaxy AI, you still have access to a plethora of smart features that can enhance your user experience. We thank you for your review. Thanks for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US