Customer reviews from ATT.com
Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Average customer rating
1.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
36
15%of customers recommend this product.
(
5 out of
33)
Customer Reviews for Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Posted by: GR Ola
from CONNECTICUT
Verified Purchase:Yes
These earbuds came defective. Power will not turn on.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 12, 2025
Hi there! We appreciate you taking the time to share your experience with the Beats Flex earphones. We are sorry for the issues you're having with your new earphones, we understand that it can be frustrating to receive a defective product. We highly encourage to contact Apple or visit their support page at https://support.apple.com/beats/repair. And if you happen to need further assistance with your services, feel free to let contact us; at AT&T, we'll always be happy to help.
Written by a customer while visiting ATT.com
Posted by: RRFLA
from Florida
Verified Purchase:Yes
Wouldn’t turn on, out of the box new, didn’t work!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1
Not working
on September 11, 2025
Posted by: AshleyK1995
from Inwood West Virginia
They aren’t turning on, tried to pair them to my phone still wouldn’t work. I also put them on charge before use and the white keeps blinking but when you take them off the charger they won’t pair. I even tried resetting it and they are still doing the same thing.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: KEGML
Verified Purchase:Yes
They wouldn't charge and they wouldn't pair with my phone. They needed a software update but they wouldn't pair to a phone to be able to do that
Written by a customer while visiting ATT.com
Posted by: Yadira Arzola
from Dallas
Verified Purchase:Yes
They were purchased but never worked.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: DeidreB1
from Tallahassee
Verified Purchase:Yes
Item did not work . Item would not charge
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: T Smith II
from Ohio
Verified Purchase:Yes
The product was defective. The battery would not charge. I had to return them. No replacement was available at the sale price. Very disappointed.
Written by a customer while visiting ATT.com
Posted by: Clint C
from Cincinnati, Ohio
Verified Purchase:Yes
Unfortunately, the beats flex that I received were unable to take a charge and we’re old stock inventory they wereunavailable for AppleCare, therefore had to be returned without a replacement available
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com