Customer reviews from ATT.com
Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Average customer rating
1.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
36
15%of customers recommend this product.
(
5 out of
33)
Customer Reviews for Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Posted by: Susan Stengel
from Shippensburg , Pa
Verified Purchase:Yes
I got my Beats Flex and they didn’t even work at all . What a waste of my time ordering them.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, August 13, 2025
We’re sorry to hear your Beats Flex didn’t work as expected, that’s definitely not the experience we want for you. Beats products are designed for high-quality sound and all-day comfort, so let’s get this sorted! We recommend checking the charging status and Bluetooth connection first, as these can sometimes affect performance. If you continue to experience issues, we’d be happy to help you explore other wireless earphone options that might better suit your needs. Feel free to reach out anytime, we’re here to help you enjoy your music to the fullest!
Written by a customer while visiting ATT.com
Posted by: Barb R
from Pennsylvania
Verified Purchase:Yes
Had to return them. Could not get them to connect or charge.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Apop
from STL, MO
Verified Purchase:Yes
Both pair not powering on!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1
They know what they’re doing…
on May 20, 2025
Posted by: Anonymous
Ordered online , just got them today. They don’t work. Almost like they know they’re selling broken products… it’s a reason these things are on clearance. They’re banking on people spending their hard earned money and not having the time or care to return the broken products smh. Don’t buy unless you feel like dealing with returns and what not…
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: CHUCK1231
Verified Purchase:Yes
battery just not work. all broken
Response from ATT.comBy -Eli, AT&T CARE, August 8, 2025
We’re sorry to hear that your Beats Flex earphones aren’t working properly. At AT&T, we want you to enjoy your devices to the fullest. If your battery isn’t performing as expected, please reach out to our support team or visit a local store so we can help troubleshoot or explore replacement options. Your satisfaction matters to us, and we’re here to make sure you get the best experience with your wireless earphones!
Written by a customer while visiting ATT.com
Posted by: Big Yeti 1
from Jackson Ms
Verified Purchase:Yes
Terrible product. Never worked fresh out of the box. Not to mention the run around I got trying to get them fixed or returned.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Mojetro
Verified Purchase:Yes
Would not charge. I was buying this as an extra, because I loved my first beats.
Response from ATT.comBy Isabella, AT&T CARE, August 25, 2025
Hello, Mojetro! Thank you for bringing this to our attention. We are sorry for the issues you're experiencing with your new Beats Flex; we understand it could be frustrating to receive a defective product and that we all want to keep an extra pair of earphones just in case.
We want to give you a hand to find a fix for this. Please follow these troubleshooting steps:
- Check you charging port for any debris or damage.
- Try using different USB-C chargers.
- Try resetting your headphones by holding down the power and volume down buttons simultaneously for 15 seconds.
If the issue persists, we suggest contacting Apple for further assistance.
At AT&T, we are always happy to help!
We want to give you a hand to find a fix for this. Please follow these troubleshooting steps:
- Check you charging port for any debris or damage.
- Try using different USB-C chargers.
- Try resetting your headphones by holding down the power and volume down buttons simultaneously for 15 seconds.
If the issue persists, we suggest contacting Apple for further assistance.
At AT&T, we are always happy to help!
Written by a customer while visiting ATT.com
Posted by: Pete L
Verified Purchase:Yes
Cant get them to work! Have charged them, reset them but they are dead! Please help me
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2025
Thank you for sharing your experience—receiving a new product that doesn’t work is never ideal. Since you’ve already tried charging and resetting your Beats Flex earphones with no success, the next best step is to reach out directly to Apple Support. Beats products are manufactured and supported by Apple, and they offer a one-year limited warranty. Apple’s team can help with troubleshooting, repair, or replacement for devices that are dead on arrival. To get started, visit Apple Support – Beats or head to your nearest Apple Store with your earphones and proof of purchase. We hope this helps and that you’re up and running with your new earphones soon!
Written by a customer while visiting ATT.com