Customer reviews from ATT.com
Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Average customer rating
1.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
36
15%of customers recommend this product.
(
5 out of
33)
Customer Reviews for Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Posted by: Anonymous
Verified Purchase:Yes
Don’t even bother! My husband and I found these at a great price and each got one. NEITHER one worked
Response from ATT.comBy -David, AT&T CARE, June 23, 2025
We’re really sorry to hear about the trouble you’ve had with your Beats Flex earphones. We know how frustrating it can be when a product doesn’t work as expected. While Beats warranty support is managed by the manufacturer, we always want to ensure you have a great experience with your purchase through AT&T. Our team is here to help explore all available options, including returns or exchanges within our return policy timeframe. https://www.att.com/wireless/return-policy/
Written by a customer while visiting ATT.com
Customer Rating
1
Don’t turn on
on June 22, 2025
Posted by: Dani j
It didn’t work right out of the box you shouldn’t buy it
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, July 3, 2025
Thank you for sharing your feedback! We understand how important it is to receive your order promptly, if you're not satisfied with Beats Flex - All-Day Wireless Earphones, please be aware this can be returned/exchanged within 14 days from the purchase date with a valid proof of purchase. Your satisfaction is our priority, and we're here to support you every step of the way. Click on the link: https://www.att.com/support/article/wireless/KM1045132/ to know more about our return policy.
Written by a customer while visiting ATT.com
Posted by: James rathbun
Verified Purchase:Yes
Terrible they don't even work
Response from ATT.comBy -Eli, AT&T CARE, July 15, 2025
We’re sorry to hear that your Beats Flex earphones aren’t working as expected. At AT&T, we’re dedicated to delivering quality products and support. Please contact our team so we can assist you with troubleshooting or explore return and replacement options. We’re here to help get you back to enjoying your music!
Written by a customer while visiting ATT.com
Posted by: Robert WV
from Fairmont, WV
Verified Purchase:Yes
They don’t work. As others have noted they will not power on after charging. They don’t work.
No, I would not recommend this to a friend.
Response from ATT.comBy -Andy, AT&T CARE, July 22, 2025
Thank you for your feedback! We're really sorry that Beats Flex - All-Day Wireless Earphones did not function the way you expected it to work. Your satisfaction matter to us. If you're not happy with the earphones please be aware that these Earphone can be returned/exchanged within 14 days from the purchase date with a valid proof of purchase. Click on the link: https://www.att.com/wireless/return-policy/ to know more about our return policy.
Written by a customer while visiting ATT.com
Posted by: Danlyn
from Ca
Verified Purchase:Yes
Did not work. Wouldn’t even turn on.
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, July 29, 2025
We’re really sorry to hear about the trouble you’ve had with your Beats Flex earphones. We know how frustrating it can be when a product doesn’t work as expected. While Beats warranty support is managed by the manufacturer, we always want to ensure you have a great experience with your purchase through AT&T. Our team is here to help explore all available options, including returns or exchanges within our return policy timeframe. https://www.att.com/wireless/return-policy/
Written by a customer while visiting ATT.com
Posted by: Lesley tennison
from Reno, nv
Verified Purchase:Yes
Bought 2 pairs. Neither one would actually turn in. Garbage.
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, August 1, 2025
Hello Lesley! Thank you for your feedback! We're really sorry that Beats Flex - All-Day Wireless Earphones did not function the way you expected it to work. Your satisfaction matter to us. If you're not happy with the earphones please be aware that these Earphone can be returned/exchanged within 14 days from the purchase date with a valid proof of purchase. Click on the link: https://www.att.com/wireless/return-policy/ to know more about our return policy.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Honolulu Hawaii
Verified Purchase:Yes
THESE DO NOT WORK. They do not pull up to add w Bluetooth. I tried to no avail. I went to ATT and they said that bars should show up however it does not. They said it’s been more than two weeks since I got them so I would have to go to an actual Apple Store for assistance. I have no interest in going to an Apple Store because ours are always in the malls.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 8, 2025
Thanks for sharing your experience with Beats Flex. If they’re not pairing via Bluetooth, try resetting them by holding the power button for 10 seconds, updating your phone’s software, and forgetting then re-pairing the device in Bluetooth settings.
If that doesn’t work, Apple support can assist, though we understand the hassle of visiting a mall location. Scheduling a Genius Bar appointment or using remote support might be easier options.
At AT&T, we’re here to help you stay connected and enjoy your devices!
If that doesn’t work, Apple support can assist, though we understand the hassle of visiting a mall location. Scheduling a Genius Bar appointment or using remote support might be easier options.
At AT&T, we’re here to help you stay connected and enjoy your devices!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Dallas Tx
Verified Purchase:Yes
Love the fit and the weight of the earbuds. Cannot get them to pair.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, August 18, 2025
Hey Randi, we are thankful that you shared your experience with us regarding the Beats Flex - All-Day Wireless Earphones. We're glad you like the fit and weight of the earbuds, even though you can't pair them with your device. Please know that we are here to get your earbuds pair to your device and would be delighted to help you, so that you can use the earbuds to their fullest potential. Please complete our self-service. form: https://www.att.com/get-support/?source=ILC208383817, where our team of experts can contact you and help you pair your device with the earbuds.
Written by a customer while visiting ATT.com