Customer reviews from ATT.com
Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Average customer rating
1.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
36
15%of customers recommend this product.
(
5 out of
33)
Customer Reviews for Beats - Refurbished Excellent - Flex Wireless Earphones - Flame Blue
Posted by: Neo8
from Reno
Verified Purchase:Yes
Seems to be old stocks and batteries not charging at all … Hassle to return (not all ATT shops are taking returned items !
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2025
Thank you for sharing your experience and we’re sorry to hear about the trouble with your Beats Flex – All-Day Wireless Earphones. Receiving a device that isn’t working right out of the box is definitely frustrating. Beats products are manufactured and supported by Apple, who provide a one-year limited warranty for their devices. For issues like a non-charging battery, Apple Support can help with troubleshooting, repair, or replacement. You can contact them online or visit your nearest Apple Store with your earphones and proof of purchase. For more information on warranty and support options, please visit Apple Support – Beats. We hope this helps you get a quick resolution!
Written by a customer while visiting ATT.com
Posted by: JKol
Verified Purchase:Yes
Defective. They don’t work.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, September 30, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience with your Beats Flex – All-Day Wireless Earphones. As Beats products are manufactured by Apple, they offer a one-year limited warranty directly through Apple. For warranty support, product exchanges, or repairs, we recommend reaching out to Apple Support or visiting your nearest Apple Store with your earphones and proof of purchase. If you need help finding your invoice or purchase details, please check your original order confirmation email or your purchase history with the retailer. For more information about Apple’s warranty and support process, please visit Apple’s Service and Support. We appreciate your feedback and hope Apple can resolve this quickly for you.
Written by a customer while visiting ATT.com
Posted by: DenisePolitano
from Tinley Park, IL
Verified Purchase:Yes
Great sound, easy to set up, great price!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: BForeman
from California
Verified Purchase:Yes
They have only worked twice since I received them.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Great for listening to audiobooks and podcast
I would recommend this to a friend!
Response from ATT.comBy -David, AT&T CARE, September 4, 2025
Hello Jones! We truly appreciate you taking the time to let us know how these headphones fit your listening needs. It’s feedback like yours that motivates us to continue providing quality products that enhance everyday audio experiences. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your listening!
Written by a customer while visiting ATT.com
Posted by: PenelopeRae
from Syracuse NY
Verified Purchase:Yes
I purchased these earbuds for the first time 5 yes ago. And since …every earbuds since tried since then have never held up in comparison.
I’ve only had to replace them because I did something to break them or lose them.
I’ve only had to replace them because I did something to break them or lose them.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Phoenix Arizona
Verified Purchase:Yes
They don't work. Never turned on since I got them
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Disappointed MJ
Verified Purchase:Yes
They arrived new and never turned on. I charged them fully and they still never turned on so I had yo return them. I purchased two pair and this was the case for both.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com