Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
1
Why is it yellow???
on November 11, 2022
Posted by: C912
I literally opened the package— case is yellow on the sides. The one I had before this, same design that was really for the 12 and had to be forced on— did not turn yellow.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 16, 2022
Totally get that if you wanted a yellow OtterBox, you would have just bought one. We're sorry that your most recent Symmetry Series Clear case has struggled with such cosmetic complications right out of the gate, but we're confident that a brand-new warranty replacement will be able to keep your iPhone looking sharp for the long haul.
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Just ping our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Megz1019
Verified Purchase:Yes
Bought this for the iphone 11 which apparently it doesn't fit so I am a bit irritated
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 8, 2023
Hello! We apologize for any confusion. This case is specifically designed and labeled to fit the iPhone 12 or 13 Pro Max device. Unfortunately, it will therefore not fit an iPhone 11 device successfully. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, but it turned yellow very quickly
on February 5, 2024
Posted by: Abarghouthi
Good protection, but it turned yellow very quickly which really ruined how the device’s looks.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 5, 2024
Hello! We are so sorry to hear you experienced a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox is the simple case I needed, unlike other
on February 6, 2024
Posted by: Vladderall
Verified Purchase:Yes
Awesome case that i needed, unlike other cases that suck
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sonja
Verified Purchase:Yes
I like be the sparkles and I love the security of my Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Elizabeth
Verified Purchase:Yes
Looks great and has protected my phone from every fall. No scratches or cracks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bern
Verified Purchase:Yes
Particles always seem to enter where the camera bit is and the power/volume button as well. So I kind of wish you would be fully close in the camera and button areas because taking The Case off to clean all the stuff b constantly makes it gets loose but if you don’t then the dirt kind of rubs into your phone and makes scratches and what not.
Response from otterbox.comBy Customer Service, March 20, 2024
Hello! We apologize for the frequent cleaning issue you are experiencing due to dust particles. The Symmetry Series case is designed to be easy application and sleek, but we do have some other styles of cases available for your device that may be more effective at keeping dust away from your device. Please reach out to our Customer Service Team and we would be happy to assist with this!
Written by a customer while visiting otterbox.com
Posted by: Shopper
Verified Purchase:Yes
You never sent my Otterbox so I had to buy something else.
Response from otterbox.comBy Customer Service, May 3, 2024
Hello! We are so sorry to hear that there seems to have been a shipping issue with your recent order. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com