Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
1
Horrible. Yellows Immediately
on December 2, 2021
Posted by: kylie
I loved this case for about a week. Then it started to yellow. I’ve had it on my phone for a month and the case is DARK YELLOW, specifically the edge. Horrible. Don’t buy this.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2021
Sounds like an awesome start with the Symmetry Clear Series Case and then quickly...not so much. Very sorry that your new case has suffered from such cosmetic complications, but it won't be a problem for us to help spruce things right back up with a brand-new warranty replacement that we're confident will keep your iPhone looking sharp for the long haul.
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have natural clarity restored in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have natural clarity restored in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SunnySide
Verified Purchase:Yes
Love this nice, sleek Symmetry case. I’m very careful and only need protection for an occasional mishap, so I didn’t really need an armored car to protect my new iPhone 13PM. Opted not to get a screen protector because of the new Ceramic Shield that is standard with new iPhones. This case is nothing short of perfect for my needs. Included a photo of case with the Sierra Blue iPhone. Very Nice!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Yellowed quickly
on December 15, 2021
Posted by: Kenny
For the price point and the name brand of this case I really expected it not to yellow so easily or so quickly. In less than 2 months the case is “yellowed” which was a big disappointment and it really never even had any sun time. I don’t know what caused the yellowing but it seems like a lot of other customers are dealing with the same issue of this case yellowing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 16, 2021
Hi, Kenny!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JenniO
Verified Purchase:Yes
I love everything about the sleek design of the symmetry series. Clear is great because it allows the nice colors of the phone to show through. I had it before for my 12 pro max and loved the design so much, I got it again for my 13 pro max. I enjoyed seeding the gold on gold and the gold on blue looks just as nice.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Loyal Otter
on December 5, 2021
Posted by: Always Otter
Great case! I got the clear case with the anti microbial technology on it. Top three things I instantly noticed: 1. The case snapped onto my case without any force or struggle. 2. It is the clearest Otterbox I have ever used, and I have been using OB since the iPhone 5. And 3. The buttons work flawlessly! Not too sensitive, not too stiff. In addition, the case has a nice grip/handling to it while being nice and slim and zero bulk. In and out of purse or pockets easily! I’ve tried other brands, just to branch out and say I have tried. I always went back to the OB. They are the best.
Their customer service is great, and any returns or exchanges are easy and swift!
Their customer service is great, and any returns or exchanges are easy and swift!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
The yellowing!!
on July 11, 2022
Posted by: Cheeseboot
I’ve had 2 now! The second was a warranty replacement from the first one. I had no idea that this was as much of a problem as it is. I don’t normally write reviews, but I need a new case and I decided to see what folks have to say about this one. Lots of people experiencing issues with their cases turning yellow quickly as well. Disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 12, 2022
Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! We appreciate your feedback about the discoloration you're seeing, and we'll be sure to let our design team know about your experience. In the meantime, we'd be more than happy to get you taken care of with another replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Symmetry Series case! We appreciate your feedback about the discoloration you're seeing, and we'll be sure to let our design team know about your experience. In the meantime, we'd be more than happy to get you taken care of with another replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not a good material
on October 17, 2021
Posted by: IvanSan27
I just bought these clear case for my iPhone y usually get black case but on these case I just wanted to see my iPhone color but my case started yellowing. Not very happy with it. I recommend the case but its clear version. And already tried to clean it but still yellowing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2021
Our Otter engineers work tirelessly to keep such aesthetic ailments at bay, and we're sorry that your particular Symmetry Series Clear Case has suffered such discoloration nonetheless.
We're confident that a brand new warranty replacement will be better able to fend off any further cosmetic complications and keep your new iPhone 13 Pro Max looking sharp over the long haul. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
We're confident that a brand new warranty replacement will be better able to fend off any further cosmetic complications and keep your new iPhone 13 Pro Max looking sharp over the long haul. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jennie
Verified Purchase:Yes
I love the case, but I really thought it was going to be half black and half clear but the case looks all black.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com