Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Posted by: TechMaven
Verified Purchase:Yes
I bought this o replace a Pop Up case, which was a great disappointment. However, this attractive case more than made up for it with a sleek style, sparkly starlight and an anti-microbial treatment. All in all, a great purchase and a super value.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not the best.
on November 25, 2021
Posted by: Angelgroves0
I love the look of this case, and it is pretty sturdy; however, it has turned yellow in a month and it’s not pretty at all anymore.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2021
Great to know the Symmetry Series Clear Case scores points for initial looks and overall durability, though we were sorry to hear your current unit has pulled a bit of a chameleon act on ya.
Fortunately, our handy Otters will have no trouble clearing things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp over the long haul. Just drop us a line via the link below, or give us a call at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Fortunately, our handy Otters will have no trouble clearing things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp over the long haul. Just drop us a line via the link below, or give us a call at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
DON'T BUY
on August 29, 2022
Posted by: LovetheOcean
I dunno what Otterbox thinks they're doing with their Symmetry cases, this one is just has hard to put on the iPhone13 ProMax as it was for the S22 Ultra I had. you practically have to break the phone FORCING IT on the phone, I'm on my 2nd one for my S21 Ultra and don't have ANY problems with putting it on and taking it off. I returned the iPhone cus I HATED it, I hope Otterbox starts listening to their customers for when the Samsung Galaxy S23 Ultra comes out
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 30, 2022
While we certainly do like a secure fit, you obviously shouldn't be concerned about breaking your device when trying to get it into the Symmetry Series case, and we're sorry that you had such an unnerving experience.
It sounds like you've returned the actual device you were covering, so a replacement case probably won't be of much value here. But definitely give our friendly Otters a call at 1-855-688-7269 if you're ever in need of assistance down the road and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
It sounds like you've returned the actual device you were covering, so a replacement case probably won't be of much value here. But definitely give our friendly Otters a call at 1-855-688-7269 if you're ever in need of assistance down the road and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Turns yellow quickly
on December 8, 2022
Posted by: Jasmine
I think this case is great and looks very pretty with the blue iPhone, but the sides turn yellow pretty quickly. I’m not sure if there’s something that can be done to fix that, but I think it’s something otterbox should look into
Response from otterbox.comBy OtterBox, Customer Service Team, December 9, 2022
Thanks for the heads-up on the rapid discoloration your Symmetry Series Clear case is struggling with at those outer edges. We're sorry things have gone aesthetically sideways in such a hurry, but the good news is this isn't something we expect you'll encounter with a brand-new warranty replacement.
Feel free to set things in motion for one online through the following link or by giving us a call at 1-855-688-7269, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Feel free to set things in motion for one online through the following link or by giving us a call at 1-855-688-7269, and we'll take it from there!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Like it but yellows quickly
on January 20, 2023
Posted by: Amanda24
I’ve had this OtterBox for about 6 months and I started out really loving it. It’s slim and doesn’t scratch easily. I hate how yellowed it is the sides and and back look gross and I plan on throwing it away once I replace it with something different. I purchased this at a BestBuy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Oh no! We're so sorry for any disappointment you've experienced with the Symmetry Series Clear case. We get how those cosmetic issues can be a bit annoying, but we're happy to hear the case has worked well for you otherwise. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We'd like to see what we can do to clear this up for you. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be happy to spruce things up with a replacement case.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Not Great
on February 24, 2023
Posted by: Kelsey
I’ve had this case for just over a year. It’s yellowed and recently noticed the back of my phone is completely shattered. After looking closely, the hard part on the corner of the case is cracked which didn’t end up protecting my phone. I don’t trust this case to protect against simple drops.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 28, 2023
Oh no! We're very sorry to learn about your experience with the Symmetry Series Clear case. We understand that can be a bit frustrating. Though our cases are tough, there are some variables that can't be accounted for. As far as that yellowing goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a replacement case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
No
on October 1, 2023
Posted by: Mandy1103
Don’t buy this case it turns a gross yellow color right away and tears up on the sides and can barely use my side button
Response from otterbox.comBy Customer Service, October 2, 2023
Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Yellows very quickly
on October 5, 2023
Posted by: Krista258
I love OtterBox cases because they’re thin but they really protect my phone. I don’t recommend this Case though. I purchased it because I liked that it was clear it was a little glitter in it, and the blue color of my phone Would show through. The first time I bought it, it yellowed around the edges so I bought a new one, and it yellowed even more. It maybe last six months before it starts to look bad.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 6, 2023
Hello! We apologize that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement to restore that original look you were enjoying with the Symmetry Clear. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com