Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
1
The "protective" case actually broke the phone
on December 9, 2022
Posted by: Anonymous
I used to swear by OtterBox. Now they're just selling crap like everyone else. It actually broke the phone in this CASE. The hardened ridge around the camera shattered the back. Do not buy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2022
We're so very sorry to see this! We understand how frustrating this can be. Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your investment. We can't repair or replace the device, but we can help with a new OtterBox. Please give our CS team a call at 1-855-688-7269 if you have any questions or if you'd like a brand new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Great protection, cosmetic issues
on July 7, 2023
Posted by: Gina T
The case itself has protected my phone from many falls. I’ve had the case since I got this iPhone and still no scratches or cracks on my phone. The downfall is that it yellows extremely fast and specifically the rim has actually turned a dark orange/brown color, I assume from any time it’s been outdoors. Also, the rubber around the volume button area has lifted up and does not protect this area of the phone. Not sure how this could have happened
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, July 10, 2023
Hi there Gina! While we are so excited to hear that you are loving our Symmetry Series case, we are sorry to hear about it yellowing and loosening up! This sounds like a very unusual situation. Thankfully, this is covered under our product warranty policy, and we would be happy to get a replacement sent your way! Just give our friendly Otters a ring at 1-855-688-7269 and we will get you taken care of.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Not feeling it!
on August 30, 2023
Posted by: Astodd
I’m disappointed as my case that I bought has turned yellow around the edges. It’s durable, but it turned yellow so quickly. I would recommend not buying for this reason.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 31, 2023
Hello! We apologize that you have experienced a discoloration issue with your Symmetry Series Clear case. There are a number of factors in our environment that may contribute to this issue and we would be more than happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Caddy
Verified Purchase:Yes
Great produte i always buy one every year when the new phone arrives
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BillTheSeptuagenarian
Verified Purchase:Yes
I like the case, I like the anti-slip front of the case. Wish the back was also anti-slip. The MagSafe charger does work with it, but not as strongly as the official Apple case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2021
If you're interested in a clear case with greater MagSafe compatibility, we make a specific version of the Symmetry Clear Series Case in a few different color tones just for that! You can take a closer look right here on our website, and feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to help!
bit.ly/OBi13ProMaxSymClearPlus
Best,
OtterBox Customer Service Team
bit.ly/OBi13ProMaxSymClearPlus
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Papasmerf26
Verified Purchase:Yes
Outer box symmetry cases are all I use on all my phones they are sleek they fit in your pocket and they’re not bulky
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ashley21
Verified Purchase:Yes
Disappointed in this case, the design on the back is not how it is pictured on the website. The hold reason I bought this was for the design and it's not up to what I was expecting. I would have bought a different case had I known the ombre effect wouldn't be as pictured.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2021
We're sorry to hear you're feeling pretty disappointed with how the Ombre Spray version of the Symmetry Series Clear Case looks in person versus what you saw online. We work really hard to make sure there won't be any aesthetic surprises, and we're sorry things still didn't go as either of us hoped or expected.
Perhaps one of the other finishes would be more to your liking? Feel free to give us a call at 1-855-688-7269 and we'll be glad to help make sure you have the best Otter experience possible going forward!
Best,
OtterBox Customer Service Team
Perhaps one of the other finishes would be more to your liking? Feel free to give us a call at 1-855-688-7269 and we'll be glad to help make sure you have the best Otter experience possible going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Eh
on November 21, 2021
Posted by: Jess
It does fit perfectly and feels very protective without being bulky but I’ve had the “stardust” a week and it already looks a lil dingy/ yellow on the sides.. I was also expecting it be MagSafe as well but it’s not I just looked at the website and I’ll have to get a different symmetry case..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2021
Great to know the fit and protective nature of the Symmetry Clear Series Case is as expected, but we're sorry to hear that your current Stardust version has become a bit more like, hmm...Stardingy.
While it's true you would need an OtterBox that was specifically made for use with Apple's MagSafe technology if that's something you're planning on utilizing, if you'd like to stick with this model, we'd be more than happy to help with a brand-new warranty replacement to spruce things up (sorry, we won't be able to make a switch between case series under our policy). You can set things in motion via the link below, or feel free to ping our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
While it's true you would need an OtterBox that was specifically made for use with Apple's MagSafe technology if that's something you're planning on utilizing, if you'd like to stick with this model, we'd be more than happy to help with a brand-new warranty replacement to spruce things up (sorry, we won't be able to make a switch between case series under our policy). You can set things in motion via the link below, or feel free to ping our friendly Otters a call at 1-855-688-7269 and we'll be glad to help.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com