Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Average customer rating
3.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
6
3 Stars
9
2 Stars
12
1 Star
12
58%of customers recommend this product.
(
33 out of
57)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Stardust
Customer Rating
5
Love the Symmetry series
on November 10, 2021
Posted by: Storephobia
I can’t speak to the yellowing since my case is new, but the Symmetry series are the best cases for full protection without bulk. The sides are slightly grippy and very comfortable to hold. I purchased the wallflower case and it’s lovely against the blue phone, especially with my gold pop socket. My phone feels very secure. This is my 3rd or 4th symmetry case, I don’t use anything else (I tried another brand recently because I liked the design but it looked cheap in person and wasn’t comfortable to hold, and did not feel secure in my hand so I returned it and went back to my trusted and loved Symmetry series). I drop my phone a lot and the Symmetry case has never failed me. In fact, I just look at my phone as it drops and think oh well, it’ll be just fine :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not protect against falls
on January 14, 2024
Posted by: Julie76
I’m not sure why I have a case on my phone at all. My phone fell off of my counter and the back is completely shattered. I bought the otter box because of the name, I am thinking now I should have gone with a cheaper knock off I would have had the same protection. All of the other reviewers are correct it does yellow very quickly. Do not waste your money.
Response from otterbox.comBy Customer Service, January 16, 2024
Hello Julie! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Nicole12
Verified Purchase:Yes
I originally wanted the clear one and then realized my error. I was thinking this would be silver and was fully prepared to send it back. It is actually clear with a sparse sprinkling of silvery glitter (very small like grains of sand) and is barely noticeable unless you hold it up to the light. I liked it immediately. It does not interfere with the color of the phone. I am used to the heavy duty rubber Otterbox with the inside case and was nervous it would not offer enough protection. The construction is slightly flexible and smooth and fits well. It is very sleek and takes up much less room in my purse. The case covers the side buttons and does not interfere at all with their functionality. I have accidentally dropped twice already, with no damage to my phone and no scratches to the case. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
I’ve had cases that make it very hard to adjust volume this one works perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Turned yellow after a few months.
on November 29, 2021
Posted by: Windingcreek1
I bought this a few months ago. It is turning yellow. I want my money back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 1, 2021
Yikes. Very sorry to see that your Stardust Symmetry Series Case has become more like Stardingy. The good news is our Otter engineers work diligently to keep such cosmetic complications at bay, so we're confident that a brand-new warranty replacement will be far better able to keep your iPhone looking sharp for the long haul!
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our handy Otters at 1-855-688-7269 or via the link below and we'll have this all cleared up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Yellowing and barely a month old.
on December 11, 2021
Posted by: MrPuddyson
Extremely disappointed this case is yellowing. I love the slim profile of this case. Not sure if I would this to a friend. For the price I expect better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2021
You're not wrong to expect the very best from the Otter brand, and we're sorry to hear that your current Symmetry Clear Series Case is suffering from such cosmetic complications. Fortunately, we've got a fantastic warranty that will help clear things up for the long haul with a brand-new replacement, which we trust will give you no such trouble going forward.
You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Finally something a bit feminine- tired of boring cases. As always, the case has saved my iPhone from multiple falls.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Very disappointed with poor quality otter box case
on August 21, 2022
Posted by: June
I bought this for my new iPhone 13 Pro Max and within just a few months it was already yellowed and disgusting looking. I dropped it once and the corner of the otter box broke!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 24, 2022
Yikes! We're very sorry to hear your OtterBox has seen better days. We'd love to see if we're able to clean and fix this up for you. You can use the link below to get moving on a replacement case, or feel free to give us a call at 1-855-688-7269 and our team would be more than happy to get you taken care of.
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com