Customer reviews from Hoover
Hoover - ONEPWR Windtunnel Emerge Complete Cordless All-Terrain Stick Vacuum BH53654VE - Black
Average customer rating
3.8
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
96
4 Stars
24
3 Stars
11
2 Stars
13
1 Star
33
73%of customers recommend this product.
(
107 out of
147)
Customer Reviews for Hoover - ONEPWR Windtunnel Emerge Complete Cordless All-Terrain Stick Vacuum BH53654VE - Black
Customer Rating
1
Great until the hose cracks
on February 11, 2026
Posted by: Katy
from Utah
Gender:Female
I bought this product (2 of them) and both of them have cracked hoses at the base by the brush. I purchased them In October of 2025 and both of them are garbage as of 2026. Hoover also is out of stock for the correct replacement parts. The vacuum was great until this problem.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, February 17, 2026
Thank you for taking the time to share your experience. We’re sorry to hear about the issues with the hoses and the inconvenience this has caused.
Our team has already reached out to you by email with information regarding assistance and next steps. Please review your inbox (and spam/junk folder) for our message. If you need any further help, feel free to reply directly to that email and our Hoover Customer Care team will be happy to assist. ~Warm Regards, The Hoover Team
Our team has already reached out to you by email with information regarding assistance and next steps. Please review your inbox (and spam/junk folder) for our message. If you need any further help, feel free to reply directly to that email and our Hoover Customer Care team will be happy to assist. ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Junk
on February 22, 2026
Posted by: Kevin
Gender:Male
Powerhead is junk, the hose splits, first one lasted 3 months, second just over a year
No, I would not recommend this to a friend.
Written by a customer while visiting Hoover
Customer Rating
1
Battery Almost Caught On Fire
on February 27, 2026
Posted by: Sasu
from Iowa
Gender:Female
I purchased this vacuum after an older Hoover Stick vacuum I had stopped working. It worked just as great as the old one had and had a long battery life until about 40 days after owning it when I put the battery on the charger and left the room for literally a minute and came back to horrible smoke and a smoldering battery. I wasted all that money and can never trust one of these vacuums again if it can happen that quick. I'll be buying a corded vacuum from a different company.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, March 5, 2026
We’re very sorry to hear about the issue you experienced with your Hoover Stick Vacuum. Safety and quality are our top priorities, and we take this situation seriously.
Please know that we are already tracking a warranty for your unit in our system, and we will continue to assist you to ensure it is resolved properly. Our team is committed to helping you through this process and making things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to support you.~Warm Regards, The Hoover Team
Please know that we are already tracking a warranty for your unit in our system, and we will continue to assist you to ensure it is resolved properly. Our team is committed to helping you through this process and making things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to support you.~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Hoover onepwr
on March 1, 2026
Posted by: Casey
Gender:Female
Love the vac but getting it apart to clean is very tough for arthritic hands
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, March 2, 2026
Thank you for taking the time to share your feedback regarding your ONEPWR Emerge Cordless Stick. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Battery
on March 29, 2026
Posted by: mich901
Gender:Female
I do not have this particular model but I do have the Hoover Blade which apparently, they do not make anymore. The battery stopped charging and can't find one anywhere, not even from Hoover. Keep that in mind and appears the batterys are almost as much as the vacuum. Im so sad I love that thing!!!
Response from HooverBy Corinne L., Hoover Customer Support, March 31, 2026
We’re sorry to hear about the issues you’re experiencing. This is not the performance we expect from our product.
We’ve sent you an email to gather more details and assist you further. Please check your inbox so we can help resolve this for you.
~ Warm Regards, The Hoover Team
We’ve sent you an email to gather more details and assist you further. Please check your inbox so we can help resolve this for you.
~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Junk
on April 15, 2026
Posted by: Oldfolks
from Tennessee
Gender:Male
Maybe had it a year and don't use it that often and now it doesn't power on. I checked everything it said online and nothing.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 17, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be, especially with limited use.
Please contact us at Hoovercustomersupport@ttifloorcare.com, and we’ll be happy to assist you further and help troubleshoot the issue. ~Warm Regards, The Hoover Team
Please contact us at Hoovercustomersupport@ttifloorcare.com, and we’ll be happy to assist you further and help troubleshoot the issue. ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Great features
on April 17, 2026
Posted by: haleypeanut
from South Carolina
Gender:Female
So happy with my Hoover vaccum! Thank you to Austin!!!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 21, 2026
Thank you so much for your kind words! We're thrilled to hear you're enjoying your ONEPWR Emerge. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Gonna switch companies never buying Hoover again
on April 17, 2026
Posted by: Kk 824
from Towanda, pa
Gender:Female
Bought this product about three months ago front hose cracked on the lower part of the roll brush Can't even find a replacement part or take it apart to see if I could fix the hose spend so much money on something that doesn't even work for a whole yearCompletely irritated
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 23, 2026
Thank you for sharing your feedback. We’re sorry to hear about the hose issue and understand how frustrating this must be.
We have reached out to you directly. Please reply to our email so we can assist you further and help resolve this for you.~ Warm Regards, The Hoover Team
We have reached out to you directly. Please reply to our email so we can assist you further and help resolve this for you.~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover