Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
2
Good for rugs, (for me) useless otherwise
on June 27, 2022
Posted by: UserNotHappy
from NYC
Decided that it's time to pay the price and get a Dyson, but little did I know that I'll end up being very disappointed with my purchase. After using it once to clean a NYC apartment, this is what I think:
- a chore became a workout - the vacuum is really heavy, takes a strong arm, even on hardwood floors. I'm saying this as a still active athlete.
- hard to maneuver, I feel like I got the hang of it after an hour or so, but I still don't find it easy enough
- the combination of weight and tricky maneuverability puts a lot of stress on the handle, which is quite flimsy, I don't know how long it'll last before it breaks (at least it can be bought separately, out of stock at the moment, though)
- using the hose is the most frustrating thing. The spring inside the hose is too strong, which makes it almost impossible to extend it without the vacuum trying to follow the hose a moment after it's extended. Maybe the spring will loosen up a bit, but my experience was infuriating.
- in order to clean under the bed & sofa, will need to purchase an additional tool (Articulating hard floor tool) which is out of stock at the moment. The tools that come with the machine and the Allergy Cleaning Kit are't articulated so it's impossible to have them flush with the floor when the wand is close to being held horizontally
The only positive I can find for now is that it did a good job on the rugs, hence the 2 stars.
Given all this, I'm seriously considering returning it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, July 6, 2022
Hi there, this is Kelly with Dyson. Thank you for taking the time to share this feedback with us. We're sorry to learn that we seem to have missed the mark with your home, and the Dyson Ball Animal 3. We understand how frustrating this must be. We'd be glad to go over your machine with you, to help ensure it's performing as intended. Please email us directly at askdysonUS@dyson.com and we'll be happy to help resolve this issue.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing Cleaning Power!
on June 16, 2022
Posted by: Kindness
from OR
[This review was collected as part of a promotion.] Wow! This Dyson Ball Animal 3 Upright Vacuum has the strongest suction of any upright vacuum we've seen, to-date. The three cleaning modes on the head of the vacuum simplify the cleaning process and work wonders on their prospective flooring. Truly, hard floors (hardwood, tile, etc..), carpets all feel so much cleaner when walking barefoot, almost like they were mopped or professionally cleaned. It feels insane to say, but true. Our kids love this vacuum and how clean the floors feel under their feet. They actually ask to vacuum, now (What?, exactly!). The extra long cord is a timesaver too, definitely a plus. Oh, and pet/long hair and/or small strings tangled around the vacuum brush bar are a thing of the past. Amazing! No more, detangling. Absolutely wonderful and timesaving, Thank You, Dyson!
While vacuuming we came across a few initial challenges (3). First, we noticed the function of the hose configuration is different from the older upright Dyson vacuums we are used to. No worries, we quickly figured it out over several uses (of course, the kids were faster, no surprise there). Next, we noticed the vacuum head (that includes the de-tangling technology) no longer fits under some of our furniture and appliances. The timesaving and hassle freeness of no longer turning the vacuum over and using scissors or whatever to untangle the brush bar is amazing, and definitely worth the sacrifice of not fitting under a few pieces of furniture and a couple appliances. Last, was the size and weight of the vacuum, definitely bigger and heavier than our previous Dyson vacuums. While still offering the continued ease of use, Dyson has mastered, in addition to much better effectiveness in cleaning far outweighs any differences in size and weight.
In conclusion, we happily recommend this Dyson Ball Animal 3 Upright Vacuum with 5 stars. Outperformed all expectations and more. Thank you, Dyson!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Dyson Ball Animal 3 is another amazing upright.
on June 9, 2022
Posted by: MamaSeatter
from Stow, Massachusetts
Gender:Female
[This review was collected as part of a promotion.] I have been an avid user of the Dyson Ball Upright vacuums for almost 2 decades. I have purchased 3 uprights over that time because I vacuum every day. The first thing you will always notice about any Dyson Ball upright is the shear suction power. The Dyson Ball Animal 3 is no exception to that. The ball pivot feature on all the uprights was always the game changer for me when I purchased my first Dyson Upright. Until you have experienced the ball pivot of a Dyson you have no idea how stiff and un-maneuverable your current vacuum is. It is like night and day. The Dyson Ball Animal 3 once again proves the ease of vacuuming with the ball pivot feature. Putting the Dyson Ball Animal 3 together took less then 5 minutes. It was fast and extremely easy and straightforward. The simplicity of these vacuums always amazes me. I also like the fact that it is packed very efficiently with minimal cardboard, no styrofoam and very limited plastic which is always a bonus for the environment. So, one of the strengths of the Dyson Ball Animal 3 for me, and all the upright models, is how fantastic it is to use because I have very bad seasonal and dust allergies. Vacuums in the past that had replaceable bags always had a dusty smell while I vacuumed because they could never be fully sealed, and dust definitely got into the air when I vacuumed. With the Dyson Ball Animal 3 you have the clear canister which is tightly sealed with no odor at all and no escaping dust particles in the air. I can always see what is being sucked up into the canister of the vacuum and I know when it needs to be emptied. My other vacuums I would not know when the bag was full until it had minimal suction, would no longer pickup any debris or would dump the debris back onto my carpet or flooring because the bag was full. Emptying the canister for me is simple and easy, just a push of the button. The canister detaches and reattaches very easily. The wand release is one of my favorite features of the upright models of which the Dyson Ball Animal 3 is no expectation. If you live in an area with baseboard heating this feature along with the combination tool is a game changer. It makes cleaning baseboards quick and easy and allows me to get behind some, if not most, of my furniture. Because I also have the Dyson Ball Multi Floor UP13 which replaced my DC65, I was able to do a little comparison for those who may be choosing between the Dyson Ball Animal 3 or a Dyson Ball Multi Floor model. The combination tool on the Dyson Ball Animal 3 is several inches longer which is a great feature. It will allow you to access more area with the crevice feature by pushing the bristly piece down towards the bottom of the tool. The staircase tool is exactly the same on both models. The head of the Dyson Ball Animal 3 is taller, and the rolling brush head inside is much thicker. The width of the head of the Dyson Ball Animal 3 is a few inches shorter than the Dyson Ball Multi Floor UP13. So, there are a few areas in my house like under some pieces of furniture and cabinetry that the Animal 3 head will not fit but because of the quick release wand and attachment tools it is not an issue. The Dyson Ball Animal 3 has 3 settings on the head which allows me to adjust to two different carpet piles and a floor setting. My home has a lot of carpeting along with hardwood flooring, tile and blue stone in our front foyer. So, this model handles any of those areas throughout my home. My final thoughts…if we were in a perfect world our appliances would last forever. But that is not the case. One of the major features of buying a Dyson vacuum for me was the 5-year warrantee. One of the best in the industry. I have never had an issue dealing with customer service if something is not working or broken on my vacuum. They know the vacuums inside and out and literally have walked me through step by step to check everything in order to eliminate what is and is not working. And when they discover the problem, they ship out the part immediately. I also have a super amazing Dyson repair location in my state in Southborough. Top notch repair service and also when I needed to replace my last vacuum they were extremely helpful and honest. Dyson definitely backs their products and that is what keeps me coming back.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Fantastic vacuum
on June 5, 2022
Posted by: Bggilmo
from Glendale AZ
Gender:Male
[This review was collected as part of a promotion.] This is the third Dyson vacuum we have used. The performance is exceptional, and the power unmatched to any other vacuum we’ve ever had before. We have a Dyson stick for light cleaning and use on the stairs. This animal handles every other square inch of our home with ease. I am continually amazed at how an area that looks clean still produces dust dirt animal hair after use with the Dyson ball vacuum
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Very powerful!
on June 3, 2022
Posted by: Hutch27
from Louisville, KY
Gender:Male
[This review was collected as part of a promotion.] This vacuum has the strongest suction of any vacuum I have ever owned. It almost felt hard to push around on my carpet cause the suction is so powerful. I can’t tell if it was really the suction that was making it hard to push or if it just needs to be broken in a bit more. It has all the same features as my previous Dyson Animal but the intake port looks a bit wider with a bigger roller. I think this helped to get all the hair actually suctioned into the dust compartment instead of it wrapping around the rollers. There is much more hair in the dirt compartment than with my previous Dyson. I love how easy it is to remove and empty the dust compartment. And the filters are amazing, not the standard filter you would normally see that just gets clogged up with dirt. It works really well on hard wood floors and tile and doesn’t just blow the dirt around but really pulls it in makes it easy to get everything picked up. The cord is standard length which in my opinion is not long enough. I know this vacuum will last me a long time and am very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Improvement never stops!
on June 2, 2022
Posted by: CleanerHouse26
from Eastvale, CA
Gender:Male
[This review was collected as part of a promotion.] This is our 3rd Dyson vacuum and we continue to be impressed with the continuous improvements on a product that already performs great! This vacuum is smaller, lighter and more powerful than its predecessors, which we appreciate. Easier to store without taking up a lot of space and easier on the back when doing a full house vacuum. Also appreciate the anti-hair tangling brushbar, which takes away one of the few maintenance tasks.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Absolutely Amazing!
on June 2, 2022
Posted by: Gorda15
from NY
Gender:Female
[This review was collected as part of a promotion.] Absolutely love the new & improved Dyson vacuum. I have a dog who sheds along with 4 women in the house that have long hair. I was highly impressed after vacuuming there wasn’t a single hair stuck to the roller. All the dirt and hair was in the waste container. My husband was also happy he no longer has to take the vacuum apart to cut and unwind the hair that was stuck to the roller. Love how it’s slightly bigger not much of a difference from the one I had. This one is a game changer for my family! LOVING IT! Dyson has made this momma a happy one!
I would recommend this to a friend!
Written by a customer while visiting Dyson