Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
2
My old dyson was better
on August 31, 2023
Posted by: GmaBeth
Gender:Female
I was excited to replace my old Dyson Animal that I have had for about 13 years. It still works fine, but the latch to keep it upright broke along with a few other issues, nothing major. I bought the new Dyson Ball Animal 3 and I relegated the old one to use in the basement. I have used the new one for 5 to 6 weeks now. The first issue was the difficulty pushing it. The suction is great but is too much for ease of movement. Do not buy if you have lower back issues like sciatica. I have to say it has gotten slightly easier the more I vacuum. I just finished doing the stairs and am very disappointed with the struggle. The hose is not flexible at all. It is too tight and works against you. There is no stability. I suppose you could have someone hold the vacuum in place while you vacuum. It should not take 2 people to clean the staircase. The cord length is awesome but it should start at the top (a hook or clip) for ease of use. It is great on bare floors. It works very well as far as dirt collection on carpets, however, it is extremely hard to push no matter which setting I use. I feel very bad about recommending this to my daughter who has been fighting several forms of cancer for 5 years. We are both stuck with vacuums that make us want to scream.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, September 3, 2023
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
3
Best Cleaning / Worst Durability
on May 8, 2023
Posted by: Cjosmom
Gender:Female
This was my second Dyson. My first one lasted 10 years! This one has lasted less than one year. The suction and cleaning power is second to none. Pulled out the deepest of dirt and pet hair. The design was cumbersome and the cheap plastic was a constant source of concern, but I was willing to overlook that for the cleaning power. The real disappointment came last week when, less than a year after I bought it, the roller brush stopped working. After some internet research and repair video watching we have determined that there is a switch that has failed somewhere and will need to be replaced. There are no repair facilities in my state, nor in the surrounding states, so I now have a hunk of cheap plastic trash. So disappointing. I won't buy another one at these prices.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
4
Yes, True! Hair pickup, Tangle free!
on May 5, 2023
Posted by: NoOneSpecial
First, thank you Dyson for recyclable cardboard packaging. No styrofoam!
Coming from a ~2012 DC14, I was concerned about review references to cheap plastics. Yes, the plastics are different, lighter, than the DC14. I do not feel like it will start crackling & breaking. Time will tell!
This Animal 3 is like a "scale model" of the DC14. Thru & thru, it is about 80% of the size. For me, great. My small home likes this. The maneuverability of the ball is great, and the smaller main head gets under cabinet overhangs and kitchen chairs, where the DC14 was always "a smidge too big". But if your home is large, Animal 3 may feel like going from a push broom to a toothbrush.
Performance. I needed the tangle free hair function. Was skeptical, "too good to be true?". OH NO! IT'S TRUE! I have long hair and a medical condition causing hair loss. My Animal picked up bin after bin of hair, and NOTHING left in the beater brush.
Folks mentioning it being too heavy & cumbersome, perhaps they need a lighter cordless model. I fully expected what I got in an upright corded machine - heavy duty! Not a dusting job. Dyson - we old-schoolers like it.
Other reviews mention the machine suctioning to their floors. I did not experience this on my tile, aging pile carpet, or large dense weave area rugs. That said Dyson's many feedback comments suggesting folks need to contact their carpet manufactures about this problem... disturbing. If my car's tires perform poorly on pavement, suggesting I contact the pavement manufacturer would be silly. Do you get that analogy?
Ease of transforming modes. This Animal is clunky by comparison. The DC14, about 10 seconds, three motions, from upright to attachment & tube mode. This Animal takes more wrangling of slide this, click that, push here. The on-board attachments are no longer integrated. They fit more like an "oh yeah, we forgot" goiter, and mine is wiggly. Lacks the solid "built this way" of the DC14. Minus 1-star there.
Overall, yes, I recommend this. Yes, hair-free is true.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Dyson Ball Animal 3 vacuum - Dissapointed
on March 24, 2023
Posted by: Dyson guy
Gender:Male
We have a black lab, and I always vacuum the carpet before I use our carpet cleaner! Every time I clean out the carpet cleaner it's partly full of black lab hair! This tells me the Dyson isn't doing it job very well! I believe its the new anti-tangle brush because our previous Dyson worked better!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 25, 2023
Hi there, this is Kelly with Dyson. Thank you for sharing your review here. We're sorry to hear that you've encountered some suction or pick-up issues with your Ball Animal 3. That's uncommon to hear; Ball Animal 3 offers 290 air watts of strong suction power, and these models were also engineered to be effective in homes with pets. It's disappointing to know that we seem to have fallen short here.
Your Anti-tangle Motorbar cleaner head does have suction control. The three levels of suction are controlled by the slider on the front of the cleaner head, and you can slide that suction control to suit the floor type or debris you're picking up. If you do find that pet hair is getting left behind, you can position the slider to the left, center or right, depending on your needs.
If you'd like further support for your machine, or have any other questions/concerns we can help with, you can get in touch with me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Your Anti-tangle Motorbar cleaner head does have suction control. The three levels of suction are controlled by the slider on the front of the cleaner head, and you can slide that suction control to suit the floor type or debris you're picking up. If you do find that pet hair is getting left behind, you can position the slider to the left, center or right, depending on your needs.
If you'd like further support for your machine, or have any other questions/concerns we can help with, you can get in touch with me directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Unbelievable suction!!
on March 17, 2023
Posted by: Mitch1776
Gender:Male
This is my second Dyson. My first is an Animal Ball 2. It is still going strong other than my hose has a tear in it. It is almost 5 years old and I use it 7 days a week! I have OCD really bad so I clean every day. If something can take the abuse I put it through it has to be good. I wanted to get the latest model so I got the Animal Ball 3. I love the new motor bar cleaner head. It works very well and is easy to adjust between my thick carpet and my tile. It is also easy to clean. There is a button on the side that allows it to swivel up to pull the beater bar cover off to clean. The head is also smaller than my 2 which allows me to get in between chairs and such that my other wouldn’t allow. I won’t ever use another vacuum again. I’ve tried two of the biggest competitors and they don’t even compare. Seems like all the negative reviews on here are people being babies. Yes, my machine will fall over sometimes when I use the hose to clean something. Big deal. Most of the time I don’t go out far enough for it to fall over. The main thing I want my machine to do is pick up the stuff on the floor and this one does it incredibly well. I cannot believe how strong the suction is. So far I am very happy with this vacuum. Also, I have read many reviews talking about how heavy this vacuum is. I can pick it up with one arm and it ain’t very heavy at all. And my shoulders are terrible. It’s actually one of the lighter ones. Much lighter than older dyson’s. I have thick high pile carpet and it goes over it easily. You have to adjust the cleaner head to the floor type you are using. I also read someone say this animal 3 doesn’t pick up as good as the animal 2. That is NOT true. If someone isn’t satisfied with this vacuum, they won’t be satisfied with any.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
So disappointed!
on March 2, 2023
Posted by: Petra SJ
Gender:Female
This is my first and last Dyson. I was so excited after hearing how great Dyson is, but it is my biggest regret when it comes to appliance purchases. It is unbelievably heavy, and the hose used for attachments is so difficult and unwieldy. I cannot impress enough have physically difficult and demanding it is to use this machine. I can't imagine a frail person being able to use this. You need strength, stamina and patience. In addition, the piece that keeps the vacuum upright while using the hose broke on the 2nd use. Now I have to hold up the heavy vacuum upright while trying to maneuver the hose, which is next to impossible and physically exhausting. If you live in a small apartment, the hose is so stiff, it won't bend well and if there is not a lot of room between furniture, you'll be knocking things off and hitting the walls and ceiling with the attachments. It's hard to believe this machine passed any serious testing. I am so disappointed. For the expensive price and reputation, I feel duped.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hello Petra, this is Kelly with Dyson. We're so disheartened to hear that you've found your recent purchase of the Ball Animal 3 to be so disappointing. This is a full size upright vacuum, and the weight is just over 17 pounds, which is on par with the majority of our other uprights. We wouldn't expect that the machine is so heavy, that it's completely unbearable to use, but are sorry that seems to have been your experience. There should not be any parts on your machine that have broken after just two uses, and we'd like to learn more about this, and make things right. We would not expect this to be your experience. We encourage you to get in touch with us directly at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Regret this Dyson purchase
on February 10, 2023
Posted by: Kirac
Gender:Female
Generally I absolutely love Dyson products (had or have two previous upright vacs (including animal), hand vac, hair dryer, and hair wrap), but this is the worst product I’ve purchased from Dyson. This newest animal vac is so much unbelievably heavier and also bigger than my two previous versions (also appears cheaper made). It is so hard to maneuver/bulkier on any type of carpeting that it is burdensome to use. Truly regret this purchase and am surprised this made it through their design/acceptance team.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 13, 2023
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of the frustration with your Ball Animal 3 upright machine. We designed the Ball Animal 3 with an updated motorbar cleanerhead to provide a deeper clean and less tangles. The Ball Animal 3 is bigger than the predecessor, but it still features the Dyson Ball technology that makes it easily maneuverable around obstacles.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
too heavy - suction not as good as dyson 2 ball
on January 15, 2023
Posted by: sammills
Gender:Male
I wish i stuck with the dyson 2. This one is way heavier, and it seems to have less power than my dyson animal 2 ball. I'm a huge fan of Dyson and this is the fourth Dyson vacuum my phone I own the portable ones and the non Portables but this one is just a total disappointment and I never use it I wish I could return it unfortunately
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson