Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
5
Very nice vacuum!
on October 16, 2022
Posted by: Ljedlow
from Idaho
Gender:Female
Great vacuum for pet and people hair. The suction is great and leaves my house way cleaner than my precious vacuum. So worth the extra money. I have used mine on flooring, high carpet and area rugs and it does amazing! Highly recommended if you have pets in the home and need to control their hair and dirt.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Best vacuum I've ever used
on October 16, 2022
Posted by: Villa
Gender:Male
I got new carpet recently and decided a new vacuum needed to happen and oh my goodness this thing captures all the dirt and fur I throw at it
Written by a customer while visiting Dyson
Customer Rating
2
Not so great
on October 16, 2022
Posted by: mgomez213
Gender:Female
Vacuum falls apart a lot, it has to be held at just the right angle or the dirt won’t go all the way into the canister. The ball makes it difficult to control. I loved my old Dyson which is why I bought another one. I really wish I hadn’t.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 25, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 upright machine. The Ball Animal 3 is designed with ABS plastic, the same material in police riot shields, and go through a rigorous testing to ensure it can withstand even more than the average bump and drop. It's definitely peculiar that it's falling apart, and that's not what we expect for our customers.
The patented Dyson Ball technology is designed to make maneuvering and control easier. Out-the-box, the joints can be a bit stiff since it's so new, but after several uses, the Ball will swivel and maneuver a lot easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Ball Animal 3 upright machine. The Ball Animal 3 is designed with ABS plastic, the same material in police riot shields, and go through a rigorous testing to ensure it can withstand even more than the average bump and drop. It's definitely peculiar that it's falling apart, and that's not what we expect for our customers.
The patented Dyson Ball technology is designed to make maneuvering and control easier. Out-the-box, the joints can be a bit stiff since it's so new, but after several uses, the Ball will swivel and maneuver a lot easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Good Suction, Good Extender Wand vs. Wobbly / Hot
on October 16, 2022
Posted by: prairiefolks
from Nebraska
Gender:Male
PROS -- We had a roughly 15 year old Dyson that we maintained but wanted more suction. We got that now. Hard floor performance is excellent, and our berber-style carpet is handled almost as well (I often don't use the carpet setting because it's too hard to push -- it's a real). The extender wand is much easier to use than the older model. The main brush does reduce long hair tangles. Awesome.
CONS -- This is a HOT vacuum. I sweat anyway when doing the whole house in swoop, but after doing two room standing near this thing I feel like I've been standing next to a jet engine. I'm shocked the motor doesn't burn up in flame. Also, the vacuum is a bit wobbly and I mist the stable platform I could drag around by the hose on the previous model we had. Further, the dust bin is much smaller and the plastic much thinner -- plastic just gives out over time, but I think it will be quicker on this vacuum.
I'd like to compare a Shark model of the same caliber next to this one, but I'm not made of money. We flipped a coin and went with Dyson again. Time will tell.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Dyson animal 3
on October 16, 2022
Posted by: Jimmy4515
from New York
Gender:Male
Absolutely the best vacuum we have ever owned
Highly recommend this vacuum
Exceeds all expectations
Written by a customer while visiting Dyson
Customer Rating
4
Cleans well
on September 23, 2022
Posted by: Lindy22
from Portland, OR
Gender:Female
I just put my Dyson Animal 3 together and used it. I have plush carpet and it seemed a little easier to push than my Dyson Multi Floor. I had just vacuumed with the Multi Floor Vacuum and the Animal 3 picked up additional dog hair. The carpet height adjustment tab seems to be helpful on the thicker carpet. The bristles on the brush bar didn’t get carpet fuzz stuck in them like on the Dyson Multi Floor model. I have soft new carpet, so that is good.
My one disappointment is the the length of the cleaning head is only 11 inches whereas on my Dyson Multi Floor it is over 13 inches. Therefore, I have to make more passes to clean. Also, the vacuum leaves a track in the carpet which is down the center of the path. It is about an inch wide track, the same distance as between the 2 balls on the base. I am not sure if I will keep the vacuum for those reasons.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
3
I like the ball animal 2 version much better
on August 26, 2022
Posted by: Ang999
from Irvine, CA
Gender:Female
I had a ball animal 2 for about 10 years, and I absolutely loved it! It needed repairs, and we were moving, so I thought I’d just replace it instead of moving it. I wish I would have taken my old one with me! The 3 is fine, but I’m not happy that you have to pay extra for the “pet hair tool” that came with the previous version (that I didn’t keep not thinking I’d have to pay extra for it with the new one). I don’t like the vents at the top of the hose, when it’s on and in the standing position it’s really loud to hear the suction. Plus, if you don’t shut it off before standing it up, your arm will get slightly suctioned to it. Just a terrible design feature. The wand is much more cumbersome to get in/out, on the 2 it was so smooth and effortless. I’ve had it just over a week now, I’m contemplating returning it and just trying a different brand. For the amount I paid, I expected to be just as happy as I was with the previous version.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, August 27, 2022
Hi there, this is Kelly with Dyson. Thanks for taking the time to share your feedback on the Ball Animal 3. We love to hear and learn from our customers. Your older tools for the Ball Animal 2 model would still attach to the 3, so you should be able to use anything you previously had. We would be happy address any concerns or questions you might have on your new machine. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Wow, Amazing
on August 4, 2022
Posted by: FlyDawg
from RockyMount NC
Gender:Male
I can't believe how true the reviews are. Simply amazing. Perfect for getting animal hair out of carpets. Throwing my Oreck away (True testimony)
I would recommend this to a friend!
Written by a customer while visiting Dyson