Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
5
Awesome. Happy with my purchase
on October 16, 2022
Posted by: Kevin S
from Houston TX
Gender:Male
This for my family was a big upgrade. The vacuum we had before was very old and kicked up and spread more dust than it collected. This is an awesome upgrade. It glides on the floor super smoothly and picks up everything. Movement and handling is great. Also really easy to empty. Would recommend :)
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Ok
on October 16, 2022
Posted by: shrimpo mom
from New London, Iowa
Gender:Female
I had one of the very first Dyson Ball that came out. I LOVED that vacuum. Unfortunately, pieces broke off and I needed to replace it. The Dyson Ball 3 is a huge transition. It isn’t as solid. I feel as if I’m going to break it every time I use it. I’m trying to get used to it but it will take a while.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your concern with your Ball Animal 3 upright machine!
All Dyson machines, including the Ball Animal 3, are engineered with ABS plastic, which is the same material in police riot shields. They all also go through a VERY rigorous testing phase to ensure they can endure even more than the average bump and drop.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your concern with your Ball Animal 3 upright machine!
All Dyson machines, including the Ball Animal 3, are engineered with ABS plastic, which is the same material in police riot shields. They all also go through a VERY rigorous testing phase to ensure they can endure even more than the average bump and drop.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Great vac
on October 16, 2022
Posted by: BAlvey7
from Oregon
Gender:Male
The Dotson ball we bought works great. The only think I don’t like is how easily it pops out of the upright position. When I move it across the floor it will often pop off the transport wheel position.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
great for dog hair
on October 16, 2022
Posted by: skippermeg
from SoCal
This thing pulls more dirt than I knew existed, and it just about sucks the paint off the walls.
It is, actually, so strong that it appears to be stretching my carpet and causing rolls and I believe has caught edges between the carpet and tile and caused some unraveling. Yes, my carpet is older and should like be replaced by it still looks great so I am not loving what's happening here. Also, it's really heavy and can be hard to maneuver to use the cleaning tools.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Great Vacuum
on October 16, 2022
Posted by: Ryan88
from Arizona
Gender:Male
Easy to use, clean, and store. Works great on a multitude of surfaces. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
No hair on brush bar!
on October 16, 2022
Posted by: Bluebell
Gender:Female
I only had this vacuum a few months. I have long hair and so does my dog. No hair wrapped around the brush bar! Suction was great, too. Hurricane Ian flooded my house with 4ft of water. My Dyson did not survive.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Super suction but heavy
on October 16, 2022
Posted by: Swillo
from NH
This vacuum has superior suction. Being 79, it is hard to push on the carpeting throughout the house. The long hose for stair use etc. is stiff and takes some strength to keep it open to full length. However, even though it is hard to use I would not trade it for another. My rugs have never been this free of dust and cat hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
All money is in the motor
on October 16, 2022
Posted by: Acc101
from Salt lake city
Gender:Male
All the money went into the motor and didn't leave any room to make a quality casing and wheel system. I love the sucking power but hate the cheap feel of everything else. Lots of thin plastics and the wheels don't stay up when moving around when it's off. I wouldn't buy again. We are hoping the plastics last more then a year. Pieces don't fit firmly because of the poor quality in the casing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 18, 2022
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your feedback on the Ball Animal 3 upright with us. We're glad to hear that you've found the suction power to be so powerful. One great new feature of your vacuum is the Anti-tangle Motorbar™ cleaner head, with suction control. You're able to move the slider from side to side, and adjust suction depending on the floor type you're cleaning. Also, rest assured, Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson