Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
2
Great suction power poor maneuverability
on October 17, 2022
Posted by: OKMountainmama
from Choctaw, OK
Gender:Female
I'm a first time Dyson user and was very excited to get one for the first time. They are famous for the suction power and that's why I wanted one. Many other brands disappointed me as they leave trails of debris that I would have to go back over. I was very pleased with it's power. My expectation was that it would have great and easy maneuverability but I find it's very stiff and does not angle easily causing my hand to get tired after a while. The handle is not really ergonomically correct. It does ok on the carpeted bedrooms but is very hard to turn on solid surfaces and feels like it only wants to go forward. The handle/nozzle attachment is not quick or easy to pull out and use like other brands. I found an annoyance to use and growled every time I had to pull it out to use it. I do appreciate the hose length, although it's very stiff and hard to keep extended without it wanting to retract back quickly. Other brands were too short causing the vacuum to tumble over if you pulled too far. I was concerned about the suction being too powerful on my higher pile area rugs. It does help that there is height adjustment, but unfortunately it takes an arm workout to run it over the rugs due to the powerful suction. I understand that you can't it have both ways (great suction without drag) but it would be nice if it could adjust suction power much lower with a good sensor to detect shag or high pile rugs. Debris bend is very easy to pop open and clean out. I shed so much and my long hair would clog my other vacuums, not this one! I love that hair does not get caught in roller! For the high price, I would have expected a few more hand tools! There are a lot of positive features but the ease of use and maneuverability could use some fine tuning. Besides it's popularity for reliability and great suction power, it's a fancy looking plasticky machine like all the rest. It's good to finally experience, but way over priced. I had pretty high expectations naturally to meet that price tag, unfortunately I was a bit disappointed and didn't feel it was worth it in the end.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, October 19, 2022
Hi there, this is Kelly with Dyson. Thank you so much for taking the time to share your review with us. This was very helpful to read, and we love to hear and learn from our owners. We're glad that you've found the suction power that the Ball Animal 3 offers to be suitable enough for your home to pick up everything it needs to, including hair. We love the new Anti-tangle Motorbar™ cleaner head, and its ability to direct hair into the dust bin, rather than allowing that to wrap around the brush bar. We listened to feedback of owners of our previous vacuums and this improvement will make vacuuming in homes with pets or even longer human hair much easier with less maintenance.
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
With regard to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience.
If you have any other questions/concerns or feedback you'd like to share, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Another Fine Dyson
on October 17, 2022
Posted by: JP Broker
from Fredericksburg TX
Gender:Female
This is our third Dyson Animal vacuum. We have used them extensively for about 8.5 years each. Super pleased with the modifications with each evolution. This vacuum does not disappoint. Wouldn't consider anything else having pets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the Dyson Ball Animal 3 machine! We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the Dyson Ball Animal 3 machine! We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
The Best
on October 17, 2022
Posted by: Dpa723
from Westerville, Ohio
Gender:Male
I’ve tried a couple of different brands after my first Dyson died. Nothing compares. They are pricey, but you get what you pay for. Hopefully this one outlast the other which I had for 12 years.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Vacuums well
on October 16, 2022
Posted by: Poneyteen
from Long Neck DE
Gender:Female
vacuums well, suction is great but a lot harder to manuver then expected, it take a good bit of muscle to vacuum a rug. the hose attachment is terrible it kinks while trying to use it, and it isan effort to pull the hose straight. Then a bit time consuming to but back together
once you have used the wand and brush.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
5
Dyson is the only vacuum for me!
on October 16, 2022
Posted by: Canine pack
from Murphy Ne
Gender:Female
I have 5 dogs so need a vacuum that will pick up dog hair and dirt, this vacuum fits the bill!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Great picking up dog hair but...
on October 16, 2022
Posted by: Csm621
from Southampton pa
Gender:Female
I had a Dyson for about 15 yrs. Took it for routine maintenance once. Occasionally a string would get wrapped around the bar and I would have to take it apart, not a big deal. I've had 3 dogs while owning this vacuum, the most recent was a husky we had for 7 years. It worked great. A month ago my son moved out and took his husky with him. I decided he would need a good vacuum and knew he couldn't afford a dyson on his own so I gave him mine. Still works great and have the needed attachments. He was thrilled as his girlfriends vacuum died. I researched several before I decided on another Dyson. This is great at picking up hair and whatever else it finds but it's made much cheaper, doesnt move as smooth as my old standard one and the tubing for the handheld is shorter. I used to be able to reach the ceiling easily. I struggle now. I think the warranty is only 3yrs now too. Was 5. I considered trading back with my son but I'm gonna be paying it off for a few more months. That being said, I like the function, wish the form and price were better.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, October 24, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We can understand your concern with your Ball Animal 3 upgrade. The Ball Animal 3 upright machine is made of ABS plastic, which is the same material in police riot shields. They all go through a very rigorous testing phase to ensure they can withstand much more than your average bump and drop.
The max reach is a little over 15 feet for the Ball Animal 3, and out the box, the hose may be more stiff since it's new. However, it will become much more flexible over time. In the meantime, we recommend pulling the wand/hose all the way out before using it to utilize the reach.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best vacuum I’ve ever used
on October 16, 2022
Posted by: Lstat
from Wilmington, NC
Gender:Male
We bought our first Dyson refurbished and loved it for two years, came back for our second and decided it was time for a “new” one since we fell in love with our Dyson ball 2. Then Dyson had to show me the animal 3….hands down THE BEST vacuum I have ever used, the price tag hurt a little, you know, because it’s a vacuum, but it was worth every single penny! 10/10 will buy another when this one eventually dies too. I’d like to think I won’t have carpet much longer, but I’ll gladly keep it with this awesome machine around!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Excellent vacuum
on October 16, 2022
Posted by: RLPJr
from Ocala FL
Gender:Male
No clog head works great. The attachments from our old Dyson animal (still working fine) also fit this one. Have owned 3 Dyson's over 20 years and wouldn't buy a different brand.
I would recommend this to a friend!
Written by a customer while visiting Dyson