Customer reviews from Dyson
Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
16
3 Stars
7
2 Stars
9
1 Star
4
66%of customers recommend this product.
(
39 out of
59)
Customer Reviews for Dyson - Refurbished Excellent - Ball Animal 3 Upright Vacuum with 2 accessories - Nickel/Silver
Customer Rating
4
Animal 3
on November 27, 2022
Posted by: DARINnVA
from Virginia
Gender:Male
Just got my Animal 3 after my DC41 broke after 10 years. I had issues with shipping since it took over a week. Definitely didn't get 2 day shipping but it was Thanksgiving week so I'll chalk it up to that. The performance is great. A lot more suction than my DC41 which performed great. May be too much of a good thing. The suction makes it a workout to use on carpet. It may get better after using it a while. Using it on hardwood floors is great and I like being able to turn off the beater bar.
Luckily my tools from my DC41 fit the Animal 3. Using it on small rugs is impossible due to the powerful suction. Even with the beater bar off it will suck the rugs up off the floor. I've found a way around that even though it's an extra step. Use the turbine tool on the end of the wand on the rugs. It works great. The head is smaller than my DC41 but I don't see that as a negative.
Now the bad: using it on carpet is a workout. The powerful suction is a double edged sword here. It might get better after using it a while. My DC41 broke at the lower hose assembly point which is made of cheap plastic. Sadly the new Animal 3 has the same assembly and it's still made of plastic. It will break after 5 years. I think it is a little bit heavier than my DC41.
Written by a customer while visiting Dyson
Customer Rating
4
Great with pickup but a little disappointed
on November 16, 2022
Posted by: KVP1
As other reviews note, this machine is very heavy and a little clunky. That was surprising to me as I always thought these machines moved with ease. There was a learning curve to using it and has a lot of attachments to figure out what works best & where. I will say we have 5 pets and the suction is great-It is also nice that machine easily comes apart to clean.
Written by a customer while visiting Dyson
Customer Rating
3
Disappointed
on October 30, 2022
Posted by: Dave1000
from Central ma
Gender:Male
I had high expectations when I bought this vacuum, for well thought out compromises and clever design. Some features are well done like the ball that turns the vacuum by twisting the handle (took me a while to figure that out) and the easy to empty debris container. But some features are not good compromises. One is the self storing hose. While this works well to store the hose, it is like fighting an elephant to use it. It constantly wants to collapse to the storage petition while using it, causing the vacuum to move toward you and the hose to kink near the wand. This is unlikely to improve with time because it is partially caused by the strong vacuum and negative pressure in the hose. The strong vacuum also makes it very difficult to vacuum an area rug. When you get to the edge of the rug and try to reverse direction, the vacuum sucks the rug up and jams the rug beater. You have to shut the vac off to detatch it. To avoid this you have to vacuum one direction and then lift the vac off the floor and put it back in the middle of the rug for each pass. I would prefer a non-collapsible hose that I don't have to fight. It might make sense to offer that as an accessory. The beater bar head is too high (and not wide enough) to get under many objects when used on a hardwood floor. Perhaps an accessory without a beater bar that has a low profile (and wider) that can be mounted in place of the beater?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 2, 2022
Hi Dave, this is Kelly with Dyson. Thank you for taking the time to share your thoughts and feedback. We love to hear and learn from our owners. With regard to the hose on your Ball Animal 3, our hoses are generally pretty stiff right out of the box. They will loosen up over time, eventually becoming more flexible or pliable. You can fully outstretch the hose and leave it stretched like that over night - this can help it to relax some and become a bit easier to use.
You might find that when you are vacuuming surfaces such as area rugs or mats, that are not fixed down to the flooring underneath, that it's hard to do so, due to the powerful suction this unit provides. The cleaner head will form a tight seal to the flooring underneath. You may find that by adjusting the slider to the left on the front of the cleaner head will result in an easier maneuverability on those surfaces. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
You might find that when you are vacuuming surfaces such as area rugs or mats, that are not fixed down to the flooring underneath, that it's hard to do so, due to the powerful suction this unit provides. The cleaner head will form a tight seal to the flooring underneath. You may find that by adjusting the slider to the left on the front of the cleaner head will result in an easier maneuverability on those surfaces. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Truly the best
on October 28, 2022
Posted by: KayMH
from CA
Gender:Female
Old house, carpet, single pane windows, desert sand, wind, 3 dogs and 1 cat . . . and my Dyson Ball Animal 3 gets it all seamlessly and without any hair stuck on the roller. Absolutely amazing!! I love it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Dyson always delivers
on October 20, 2022
Posted by: Texas T
from Texas
Gender:Female
This is my 3rd ball! Love the extra long cord and ease of cleaning. I still have my old ones and they work fine. The latch to empty the cartridge sticks but the vacuum is 12 yrs old. Also love my Dyson hairdrying equopment!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Cleans Great
on October 19, 2022
Posted by: knob
from a house
Gender:Male
Nice step up from our previous Dyson model - does a better job with pet hair for sure and easier to clean
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Like it better tan than my other Dyson
on October 18, 2022
Posted by: Husky mom
from Lakewood, CO
Gender:Female
Have 2 wooly coated Siberian Huskies and their hair is all over everywhere. Their hair is no match for this model. The self cleaning brush head really works! The hair never tangles around it. I don't have to clean the brushes like I do with my Dyson powerhead.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
BEST VACUUM
on October 18, 2022
Posted by: Laura S
from Rehoboth Beach, DE
Gender:Female
Best vacuum I have ever owned! I own an Irish Setter who sheds a bit and gone are the days of me continually having to cut the hair out of the brushes - I LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting Dyson