Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: D Allen
Gender:Female
Verified Purchase:Yes
It’s a great vacuum!! My only complaint is that it doesn’t have a slightly lower setting for my thinner area rugs. I have to use a separate vacuum for those because this one is too powerful even on the lowest setting… I guess that isn’t much of a complaint though! Lot better battery time than my other cordless dysons!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Carlee
Verified Purchase:Yes
My vacuum stopped working 9 days after purchase. Hopefully my replacement works better.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, May 9, 2025
Hello Carlee, We are sorry to hear that your Dyson V11 stopped working so soon after purchase. That’s certainly not the experience we want for our customers. We appreciate your patience and hope your replacement meets expectations. We do not want our valuable customers to face this kind of difficulty. If you need any assistance, our support team is here to help. Thank you for sharing your feedback! Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm Wishes, Harpreet
Written by a customer while visiting Dyson
Posted by: Ol' Ike
Verified Purchase:Yes
Replaced a 12-year-old DC32 with the V11. Big time difference with major improvements. Two things really jumped out - wider floor attachment and more powerful suction. And I appreciated the fact even though I had to replace the wall bracket to hang the V11, the holes for the new bracket lined up with the old bracket - smart.
Written by a customer while visiting Dyson
Posted by: Smokey Cole
Verified Purchase:Yes
Great overall on hard floors. On thick carpet the suction is good but the overall lightness of the unit kind of means the tool floats over the floor rather than really getting into the carpet. The suckiness is fantastic though and its very well built.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mema F
Verified Purchase:Yes
My first i had for along time i had the 7 i now purchased the 11 and love it
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
This is my 3d Dyson v11 and I just love this one and will buy again.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: JoJo
Gender:Female
Verified Purchase:Yes
Easy to use and very lightweight. Does a great job picking up dust bunnies and even confetti 😊
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Jackie
Gender:Female
Verified Purchase:Yes
I bought this vacuum less than a month ago and the rollers on all of the attachments stopped rolling. The suction also stopped rolling even though I hear the sound.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for reaching out and sharing your experience. We’re sorry to hear that the rollers on your attachments have stopped functioning and that the suction isn’t performing as expected, despite the sound.
Your satisfaction is important to us, and we’d like to look into this further for you. We would like to look further into this for you, and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Your satisfaction is important to us, and we’d like to look into this further for you. We would like to look further into this for you, and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us at askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson