Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Shel73
Gender:Female
Verified Purchase:Yes
I’ve had this for almost a month and overall I love it. Battery life is questionable seems to die quickly. Suction, attachments, filtration and performance are great.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Rugs1998
Gender:Female
Verified Purchase:Yes
I am not a fan of having to constantly hold down the button for it to vacuum, they should definitely have it just be a click on and off. Also very aggravating it can’t stand up on its own without being attached to the wall mount. Makes it extremely inconvenient and falls all the time. The suction is good definitely. But also it sucks up all my rugs so I can’t even use it on them. Not sure it’s worth as much money as it is. Actually very sure it’s not worth the money..
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 20, 2025
Hello, thank you for sharing your feedback with us. We’re sorry to hear that aspects of the design, including the button mechanism and lack of free-standing support, have made your experience less convenient. We understand how frustrating it can be when a product doesn’t fully align with your expectations, even though it delivers strong suction power.
Your feedback is incredibly valuable, and we appreciate you taking the time to share your thoughts. If you'd like to explore some tips to optimize your experience, or if you have any further concerns about performance, please feel free to reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. We’re here to help ensure you get the best possible results from your Dyson product.
Your feedback is incredibly valuable, and we appreciate you taking the time to share your thoughts. If you'd like to explore some tips to optimize your experience, or if you have any further concerns about performance, please feel free to reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. We’re here to help ensure you get the best possible results from your Dyson product.
Written by a customer while visiting Dyson
Posted by: Bill T
Verified Purchase:Yes
Bought this a few days ago to replace a similar vacuum we had purchased several years ago that had given us years of service. This vacuum far exceeds our earlier vacuum in power, battery length, and ease of use. It is quieter and more efficient. A real bargain for the money.
Written by a customer while visiting Dyson
Posted by: CAS2025
Gender:Female
Verified Purchase:Yes
This is my first purchase with Dyson and I am impressed with the quality of vacuuming. I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: sjp824
Gender:Female
Verified Purchase:Yes
Love the vacuum, however, the trigger handle is hard to hold when being 5’ and small wrist, it hurts pushing the machine. It’s very powerful and picks everything up though.
I would recommend this to a friend!
Response from DysonBy Priya, Customer Service, May 12, 2025
Hello, thank you for taking the time to share your experience with your Dyson vacuum. We're delighted to hear that you appreciate its powerful performance and ability to pick everything up. Your positive comments about the cleaning performance mean a lot to us.
At the same time, we’re sorry to learn that the trigger handle is difficult to hold and causes discomfort while using the vacuum. We understand that ergonomics is essential for a pleasant user experience, and we regret that this aspect of the design didn’t meet your needs. Your feedback is invaluable, and we'll be sure to pass along your comments to our product team as we continuously strive to improve our designs.
If you have any further suggestions or need assistance, please feel free to contact us at askdysonUS@dyson.com. We truly appreciate your trust in Dyson and are committed to ensuring that all our customers have a satisfying experience.
At the same time, we’re sorry to learn that the trigger handle is difficult to hold and causes discomfort while using the vacuum. We understand that ergonomics is essential for a pleasant user experience, and we regret that this aspect of the design didn’t meet your needs. Your feedback is invaluable, and we'll be sure to pass along your comments to our product team as we continuously strive to improve our designs.
If you have any further suggestions or need assistance, please feel free to contact us at askdysonUS@dyson.com. We truly appreciate your trust in Dyson and are committed to ensuring that all our customers have a satisfying experience.
Written by a customer while visiting Dyson
Posted by: Joe !
Gender:Male
Verified Purchase:Yes
Canister broke first time being emptied and the warranty team has been very difficult to work with. Still don’t have the replacement parts and communication has been very slow to non existent. Very disappointed.
Response from DysonBy Priya, Customer Service, May 12, 2025
Hello, thank you for your feedback. We're truly sorry to hear that your canister broke on its first use and that our warranty team has not met your expectations. We understand your frustration with the slow communication and the delay in receiving replacement parts.
At Dyson, we strive to deliver both exceptional products and service. Your experience clearly falls short of our standards, and we are committed to resolving this promptly by escalating your case with our warranty team.
Please email us at askdysonUS@dyson.com with "Dyson Warranty Issue" in the subject line if you have more details to share or need further assistance.
We value you as a customer and appreciate your patience as we work to make things right.
At Dyson, we strive to deliver both exceptional products and service. Your experience clearly falls short of our standards, and we are committed to resolving this promptly by escalating your case with our warranty team.
Please email us at askdysonUS@dyson.com with "Dyson Warranty Issue" in the subject line if you have more details to share or need further assistance.
We value you as a customer and appreciate your patience as we work to make things right.
Written by a customer while visiting Dyson
Posted by: Buzz
Verified Purchase:Yes
typical Dyson product excellent performance on all surfaces
Written by a customer while visiting Dyson
Posted by: Sae05
Gender:Female
Verified Purchase:Yes
This is my 2nd Dyson vacuum the 1st one i had or for 10 years and i’m so satisfied and got a newer version.
I would recommend this to a friend!
Written by a customer while visiting Dyson