Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: K Fam
Verified Purchase:Yes
We had the Dyson V8 for approximately 7 years and the battery needed replacing. We decided to purchase the Dyson V11 at a great sale price! We are very happy with our new purchase! It’s a must have! Great on carpet, hard wood, furniture and even vehicle clean ups!!
Highly recommend.
Highly recommend.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 30, 2026
Thank you so much for the kind words, and 7 years with your Dyson V8 is incredible to hear! We appreciate your wonderful feedback, and it is amazing to know that your upgrade to the Dyson V11 is already making quick work of everything from your carpets to your vehicle cleanups. If anything ever comes up or you need support down the road, please know that we have always got your back.
Written by a customer while visiting Dyson
Posted by: Magdalena D
Gender:Female
Verified Purchase:Yes
I am very happy with the purchase. The vacuum is so powerful and the battery lasts forever. Definitely better compared to my old V8 model.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 31, 2026
Thank you, we are thrilled you love the power and battery life compared to your old V8. We'll always maintain this high performance for you. We truly appreciate your wonderful feedback.
Written by a customer while visiting Dyson
Posted by: Coop73er
Gender:Male
Verified Purchase:Yes
This is my 3rd Dyson sweeper, they’ve all been great sweepers. Suction is superb and the ergonomics or the handleability of the machine is top knotch. The last quite a long time, the other two I have still work but after using them multiple times per day for 8 years they’re starting to get glitchy and the plastic parts are breaking down (hence the reason for the 4 stars). I know it’s supposed to be a review of the new machine but the new machine is the same model as the old ones and the plastic parts are still there though they do seem to be updated. Anyway, over all the machine is fantastic. I hope it last a good 8-10 yrs.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 30, 2026
Hi, we appreciate you sharing your long-term experience with our machines. It’s great to hear the suction and ergonomics continue to impress, and we’re grateful you’ve chosen Dyson again. We understand how daily use over many years can lead to some wear on plastic components, and we’re glad the updates you’ve noticed on the new model are reassuring. If you ever have questions or need help, our support team is always just a chat or call away.
Written by a customer while visiting Dyson
Posted by: Carolyn
Verified Purchase:Yes
Just purchased this Dyson V11 and love it. It has great suction.
Written by a customer while visiting Dyson
Posted by: None
Verified Purchase:Yes
You should allow simple review using stars. Then allow user to add more if they want to
Written by a customer while visiting Dyson
Posted by: nana6
Verified Purchase:Yes
This vacuum is great. We replaced an older Dyson and are convinced this vacuum is the best.
Response from DysonBy Dyson Customer Service, May 27, 2026
Thank you so much for your kind and positive feedback. It truly means a lot! We deeply appreciate the time you took to share your feedback, and we want to assure you that your input is valued and will be kept in mind moving forward. Your encouragement motivates us to continue providing the best support we can, and we are grateful for the trust you place in us.
Written by a customer while visiting Dyson
Posted by: Becca
Gender:Female
Verified Purchase:Yes
Iv had this for a month now and hope to return in. Suction and battery has been great! The wheels are terrible and scratch the floors, it doesnt stay flush to the ground, if u have it standing and then tilt back to start using it the roller brush part does not angle down to the floor so i have to keep pushing it down every stroke. Having ti remove the tank to empty is a hassel and takes muscle to remove. I wanted to love this it was a splurge for me but i just dont.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 28, 2026
Thank you for sharing your honest feedback and giving our machine a try. We're glad to hear you’re impressed with the suction and battery performance, but we understand your concerns about the wheels, roller brush, and emptying the tank. Your experience matters a lot to us, and we're here to help make things right. If you’re open to it, please reach out to our live chat or voice support team. We’d love to listen, learn more, and find ways to improve your experience. Your satisfaction is important, and we remain committed to helping you get the most from your Dyson tools. Thank you again for your input!
Written by a customer while visiting Dyson
Posted by: Erin
Verified Purchase:Yes
Works well, but having to hold down the trigger button to keep vacuuming is painful. Literally, I got blisters using this thing on my hand from having to hold it up.
Response from DysonBy Dyson Customer Service, May 28, 2026
Thank you so much for your feedback! We are glad to hear that your vacuum works well for you, but we are so sorry to learn about the discomfort and blisters you experienced while holding down the trigger. Your comfort is a huge priority for us, and please be assured that we will share your input to improve the handhold experience for future models.
Written by a customer while visiting Dyson