Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Jenny66
Verified Purchase:Yes
Best vacuum, ever. Unweaves dog hair from the carpet, fills with hair shockingly fast, and the ROLLER BRUSH STAYS FREE OF HAIR. Unprecidentede. They must use fairy dust on it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: big blue
Verified Purchase:Yes
I got this about one month ago. I think it is a great vacuum. It is my first cordless vacuum and I love that it is quiet. My two issues with it is the canister is too small. I have two dogs that shed so I have to keep emptying it. The other is the battery life is a little short. It is a perfect vacuum to use on the steps though.
Response from DysonBy Customer Service, Rubaid K, August 6, 2025
Thank you very much for your feedback. We are delighted to hear that you are enjoying your first cordless vacuum and appreciate its quiet performance, especially on stairs where traditional vacuums often encounter difficulties. We greatly appreciate your insights regarding canister capacity and battery life. We understand that frequent bin emptying and battery limitations can disrupt your cleaning routine, particularly when addressing pet hair. Your experience is extremely valuable and helps us improve our products to better meet everyday needs. If you would like, we would be happy to share tips related to bin management, battery optimization, or recommend accessories that may be beneficial. Please feel free to contact our customer support team or email us at askdysonus@dyson.com. Dyson wishes you great health and Joy!
Written by a customer while visiting Dyson
Posted by: Joanne
Verified Purchase:Yes
This is an excellent vacuum, great performance and nice attachments.
Written by a customer while visiting Dyson
Posted by: Best vacuum ever
Gender:Female
Verified Purchase:Yes
i bought the v11 and its the best vacuum I have ever owned. i have dogs I couldn't believe the dog hair this picks up, love all the attachments it came with. Battery life is excellent. Like is said we have dogs couldn't ask for better suction. Filters are great. I JUST LOVE IT!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Alexo
Gender:Female
Verified Purchase:Yes
Bought this a few weeks ago and I am so happy I did! Definitely worth the splurge! I can’t stop vacuuming!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sue2
Gender:Male
Verified Purchase:Yes
I’m disabled and this little baby makes it easier to clean up in a second, the power and performance unbeatable 🤩
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Ughh
Verified Purchase:Yes
I have charged the battery but vac will not cut on. Taking it back today!!!!
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 3, 2025
Thank you very much for reaching out. We are truly sorry to hear that your vacuum is not powering on despite being fully charged. That is certainly not the experience we strive to deliver, and we understand how frustrating it can be, especially after attempting troubleshooting steps. If you are open to further assistance, our customer support team is available to help with additional troubleshooting or to explore other possible solutions. In some cases, a quick reset or inspection can resolve the issue. Your feedback is important to us and helps guide our ongoing improvements. Should you have any further questions or concerns, please feel free to email us at askdysonus@dyson.com. We wish you continued health, happiness, and satisfaction in your future experiences.
Written by a customer while visiting Dyson
Posted by: Dyson V11
Gender:Female
Verified Purchase:Yes
It’s difficult to remove the attachments but the suction is really good. The battery life is perfect for my apartment.
I would recommend this to a friend!
Response from DysonBy Customer Service, Rubaid K, August 2, 2025
Thank you for your valuable feedback. We are delighted to hear that you are impressed with the suction power and that the battery life suits your apartment well, those features are key to our commitment to quality. We are sorry to hear that detaching accessories has been challenging. Ease of use is a top priority, and your experience helps us identify areas for improvement. We would be happy to assist you further, whether through tips for smoother detachment, usage guidance, or model-specific support. Please reach out to our customer care team or send an email to askdysonus@dyson.com for tailored assistance. Thank you again for sharing your experience. We truly appreciate it and wish you continued health and happiness.
Written by a customer while visiting Dyson