Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Royboy
Gender:Male
Verified Purchase:Yes
We have had this vacuum for about a month. We use it at our summer home in Wisconsin. We have a lot of sand there and we needed a vacuum with strong suction to pickup the sand and not just blow it around. The Dyson is proving to be up to the task and we are very happy with the results and the maneuverability of this vacuum cleaner.
Response from DysonBy Dyson Customer Service, June 15, 2026
Thank you for sharing your experience, and we are so glad to hear that your Dyson V11 Extra is performing perfectly against the sand at your summer home. We are delighted that its strong suction and maneuverability are delivering the excellent cleaning results you need. Your satisfaction is our top priority, and we appreciate you taking the time to share this positive feedback.
Written by a customer while visiting Dyson
Posted by: Turner
Gender:Female
Verified Purchase:Yes
I would like to find the Fluffy Optic cleaner head for the Dyson V11 I just bought. Tried multiple times to reach Dyson and the chat response says they don’t understand what my question is. Please help. The machine is great
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 14, 2026
Thank you for your wonderful feedback and for choosing the V11! We're thrilled you’re enjoying your machine. Sorry to hear about the difficulty finding the Fluffy Optic cleaner head and getting help through chat. If you’d like, please reach out to our support team directly. They’ll be happy to assist you and make sure you get the right attachment for your V11. We appreciate your patience and your trust in Dyson!
Written by a customer while visiting Dyson
Posted by: DVegas
Gender:Male
Verified Purchase:Yes
WOW, this thing sucks!! Boost mode is great for getting dog hair out of rugs. On boost mode, the battery doesn’t last that long, but it’s worth it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 14, 2026
Thank you for your lively review! We're glad to hear boost mode is making a real difference with dog hair left in your rugs. While battery life in boost mode can be shorter, it's great to know the cleaning power is making it worthwhile for you. Thanks for sharing your experience and being part of the Dyson community. We appreciate your feedback and enthusiasm!
Written by a customer while visiting Dyson
Posted by: @fysiologik
Verified Purchase:Yes
Love the V11, update from my old machine. Really great the multi battery and usability. Love my Dyson equipment..
Response from DysonBy Dyson Customer Service, June 14, 2026
Thank you for your fantastic review! We're glad to hear the V11 has made a real difference in your cleaning routine and that you’re enjoying the multi-battery feature and improved usability. It’s great to know our products continue to evolve with your needs. Your loyalty means a lot to us. Thanks for being part of the Dyson family and sharing your positive experience!
Written by a customer while visiting Dyson
Posted by: BA also Santa Clase
Verified Purchase:Yes
this is the second one that i own. Brought another place and wanted the best.
Response from DysonBy Dyson Customer Service, June 11, 2026
Thank you for your review and for choosing Dyson again. We truly appreciate your loyalty. We’re glad you find the extra parts useful, and it’s fantastic to hear you sought out the best by adding another Dyson to your home. Your feedback helps us make each experience even better. If there’s anything else we can do, just let us know!
Written by a customer while visiting Dyson
Posted by: Dewey
Gender:Male
Verified Purchase:Yes
Would receive 4.5 stars except for the fact the trigger button that must be pressed to keep the vacuum running. This causes hand fatigue and Dyson does not have a solution for it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 11, 2026
Thank you so much for your rating and for sharing your experience regarding the trigger switch. Your satisfaction is incredibly important to us, and we are completely committed to helping you get the most out of your experience. We have a variety of helpful solutions and alternative options available for you, so we warmly invite you to connect with us. Please reach out to our live chat or call our voice support team, so we can find the perfect way to make this right for you.
Written by a customer while visiting Dyson
Posted by: Ray M
Verified Purchase:Yes
Works great! Just a little top heavy and it does not stand up without being held. Also would like a light but besides that I am loving it. Battery also does not last very long but that's not a huge issue for me.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, June 11, 2026
Thank you for sharing your feedback, and we are glad to hear that you are loving your machine. We appreciate your notes regarding the weight distribution, the request for a light feature, and the battery runtime. If you are open to it, we would be glad to explore ways to enhance your experience, so please contact our chat or call support team, and we will be ready to assist you.
Written by a customer while visiting Dyson
Posted by: N/A…
Verified Purchase:Yes
We love it so far! Also the attachments are great.
Response from DysonBy Dyson Customer Service, June 10, 2026
Thank you for sharing this with us. We’re so glad to hear it’s cleaning both wood floors and carpet so well, and that you’re loving the attachments too. It’s wonderful to know the machine is working just the way you hoped.
Written by a customer while visiting Dyson