Thank you for sharing your feedback. We are pleased that your previous Dyson V11 served you well for five years and that your new unit is performing effectively. We regret that the sound it is making has raised concerns, particularly as it differs from your past experience. We understand how important it is for a vacuum to operate smoothly and quietly, and we appreciate you bringing this to our attention. If you are open to it, we would be pleased to explore ways to address the unusual sound, whether through troubleshooting steps, filter and seal checks, or guidance on airflow optimization. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to ensuring your Dyson vacuum performs to the highest standards. We appreciate your feedback and the opportunity to support you further.

Thank you for taking the time to share your experience. We are truly sorry about the difficulty you faced with detaching the Hair Screw tool from your new Dyson V11, as well as the challenges you encountered while seeking support. This is certainly not the experience we aim to provide, and we regret the inconvenience caused by the limited service hours and misdirected contact information. We appreciate your persistence in resolving the issue and understand how frustrating it must have been. Your feedback is invaluable, and we will ensure it is shared with the appropriate teams to help improve our support processes and provide clearer guidance in the future. If you are open to it, we would be glad to follow up and confirm that your Dyson V11 is functioning properly and that you are able to use all attachments with ease. Please reach out to our chat or voice support team, and we will do our best to assist you further. We sincerely appreciate your input and remain committed to delivering a seamless experience with our products.