Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Edde
Gender:Male
Verified Purchase:Yes
I truly enjoying my upgraded Dyson V11 vacuum. Big difference from my V7 Dyson.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re truly enjoying your upgraded Dyson V11 and that it’s made such a noticeable difference compared to your V7. It’s wonderful to know the performance has exceeded your expectations. If you ever have any questions or need assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Jayne
Verified Purchase:Yes
I couldn’t be happier with my new rechargeable Dyson. It is so much lighter weight than my old vacuum, and its suction is fantastic!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that your new rechargeable Dyson has made such a positive difference, being lighter than your old vacuum and delivering fantastic suction. It’s wonderful to know you’re so happy with its performance. If you ever have any questions or need assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Dave 59
Verified Purchase:Yes
Did the whole house on eco & the power didn’t move.
Response from DysonBy Dyson Customer Service, November 18, 2025
Thank you for sharing your experience. We’re glad to hear your vacuum handled the whole house on eco-mode without losing power, showing both efficiency and reliability. It’s wonderful to know that the machine is delivering the efficiency and reliability you were hoping for, while also giving you the flexibility to manage your cleaning with ease. Your feedback is very valuable to us, and we’re glad the product is meeting your expectations and making your cleaning routine more convenient.
Written by a customer while visiting Dyson
Posted by: Angie G
Gender:Female
Verified Purchase:Yes
Using the Dyson V11 is a very satisfying experience. Great on rugs (high & low pile), hardwood and tiled floors as well as attachments for dusting and cleaning bamboo blinds. As advertised the Dyson empties into the bottom of the garbage can without dust particles flying back up into your face. The only gripes I have about this model is that you have to keep you finger on the power button for it to run and that it does not stand up on its own. I have only had it for a little while so will see how it holds up. Besides that, this is the best vacuum I have ever purchased.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 17, 2025
Hi Angie, thank you for sharing your experience with the Dyson V11™. We’re delighted it’s working so well across different surfaces and that the hygienic bin emptying feature makes cleaning easier. We appreciate your feedback about the power trigger and the machine not standing on its own, and we will share this with our product team. It’s wonderful to know this is the best vacuum you have purchased, and please rest assured Dyson machines are built for long‑lasting performance. Our team is always here if you need support.
Written by a customer while visiting Dyson
Posted by: Frank
Verified Purchase:Yes
everything has been great so far.
will you verify that my Dyson was not a refurbished vacuum.
Response from DysonBy Dyson Customer Service, November 17, 2025
Thank you for sharing your feedback. We are glad to know that everything has been working well with your Dyson, as ensuring you receive a high-performing product is important to us. We understand your concern about verifying that your machine is not refurbished, and we want to assure you that Dyson machines purchased through our authorized channels are always new and built to the highest standards. We sincerely appreciate you bringing this request to our attention. If you are open to it, we would be happy to confirm your purchase details and ensure everything is functioning as expected or assist with any remaining concerns. Please contact our chat or voice support team, and we will be ready to help. Your satisfaction is important to us, and we remain committed to providing you with the quality and care you deserve. We appreciate your continued trust and the opportunity to support you.
Written by a customer while visiting Dyson
Posted by: Asdchicago
Gender:Female
Verified Purchase:Yes
Purchased this to replace my old V11 animal, which I am giving to one of my children. It seems more powerful but Dyson makes it impossible to truly compare models because they don’t give consistent performance metrics for all models. Also, they should have said that it’s unnecessary to get the free furniture cleaning kit with the “extra” model since it already includes all the same accessory pieces. Overall, I’ve been so pleased with my cordless vacs from Dyson. You definitely get what you pay for.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback. We are delighted to hear that you consider it an excellent investment and that its performance has impressed you compared to your previous V11 Animal. It’s wonderful to know that our cordless vacuums continue to meet your expectations and deliver the value you expect. We regret that the performance metrics across models have felt difficult to compare and that the accessory information was not as clear as it could have been. Your observations are important to us, and we appreciate you bringing them to our attention as they help us improve communication and transparency for our customers. Your satisfaction and loyalty mean a great deal to us. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Jmo0000
Gender:Female
Verified Purchase:Yes
Life changing! Not to be dramatic but this vacuum has improved my life! I have been using a heavy corded vacuum for the past year. It was so limiting especially on stairs. I love this V11 has one hour run time and pretty decent bin size. Can't go wrong here. Also got on sale, very happy customer.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback. We are delighted to hear that it has made such a positive difference in your daily routine. Knowing that the cordless design, extended run time, and convenient bin size have improved usability—especially on stairs—is exactly the kind of impact we strive to deliver. We are also pleased that you were able to take advantage of a sale, making your purchase even more rewarding. Your satisfaction and enthusiasm mean a great deal to us, and we truly appreciate your loyalty to Dyson. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: DDRoss
Gender:Female
Verified Purchase:Yes
I've been happy will all my Dyson products.
This one was replacing a previous version.
This one was replacing a previous version.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 14, 2025
Thank you for sharing your feedback. It’s great to hear that you’ve been happy with all your Dyson products and that this purchase was a replacement for a previous version. We appreciate you taking the time to share your experience with us, and if you have any concerns or need further assistance, please don’t hesitate to reach out via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson