Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: JC72
Verified Purchase:Yes
Too heavy and not balanced well. Needs a lock for the trigger. No instruction on how to use the vacuum, but lots if instructions on how to empty the bin.
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback. We’re sorry to hear that you found the vacuum heavy, unbalanced, and lacking a trigger lock, as well as noticing that the instructions focused more on emptying the bin than on usage. We truly appreciate you taking the time to let us know about these points, as it helps us understand how the product feels in everyday use and where improvements can be made. If you have any concerns or would like further assistance, please contact us on live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Cindy
Gender:Female
Verified Purchase:Yes
I love the way it pick up debris but it is really hard to remove the top to empty it.
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback. We’re glad to hear that you love how effectively your vacuum picks up debris, and we’re sorry to learn that removing the top to empty it has been difficult. Your input is valuable as it helps us understand how the product feels in everyday use. If you have any concerns or would like further assistance, please contact us on live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: russ74
Gender:Male
Verified Purchase:Yes
I bought this a few weeks ago and am happy I did. Excellent quality and performance!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for your review. We’re thrilled to hear you’re enjoying your Dyson and that its quality and performance have met your expectations. If you ever need assistance or have any questions, please reach out to us via live chat or call, we’ll be happy to help.
Written by a customer while visiting Dyson
Posted by: StaceyF
Gender:Female
Verified Purchase:Yes
I bought the Dyson V11 Extra about a month ago and love it. It has a powerful suction on the regular setting so I rarely feel the need to push it to MAX. I have 2 dogs and 3 cats so there is fur on the floor all the time. I am able to vacuum the whole house without the battery dying and the large capacity bucket allows for holding lots of fur! Great vacuum!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Hello Stacey, thank you for sharing your wonderful feedback with us. We’re delighted to hear that your Dyson V11 Extra is performing so well in your home. It’s great to know that the powerful suction on the regular setting meets your needs, and that the battery life and large capacity bin make it easier to keep up with the fur from your two dogs and three cats. We truly appreciate your trust in Dyson and are thrilled that your machine is making a positive difference in your daily routine.
Written by a customer while visiting Dyson
Posted by: Rosie
Verified Purchase:Yes
This is our second Dyson and we love it as much as the first one. It has a little more power and feature.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Hello Rosie, thank you so much for sharing your experience with us. We’re delighted to hear that this is your second Dyson and that you love it just as much as your first one. It’s wonderful to know you’re enjoying the added power and features, your feedback means a lot to us. We truly appreciate your continued trust in Dyson and look forward to supporting you with your machines for years to come.
Written by a customer while visiting Dyson
Posted by: New design
Gender:Female
Verified Purchase:Yes
Not sure I like the new design. This is my 6th Dyson and it is harder to take off the attachment. The power is good
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Hi there, thank you for sharing your feedback with us. We truly appreciate your loyalty as this is your sixth Dyson machine, and we value your perspective on the new design. We’re sorry to hear that removing the attachment feels more difficult compared to your previous experience, though we’re glad the power performance meets your expectations. If you need any assistance or guidance with your machine, please don’t hesitate to contact us via phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6420tZOtY. Our team will be happy to help ensure you get the best experience from your Dyson.
Written by a customer while visiting Dyson
Posted by: KMK1
Verified Purchase:Yes
Long time Dyson customer and are thrilled with the Dyson V11. The power and utility is awesome.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that, as a long-time Dyson customer, you’re thrilled with your Dyson V11. It’s wonderful to know the power and utility of the machine have impressed you. Your satisfaction is very important to us, and we truly appreciate your continued trust in Dyson.
Written by a customer while visiting Dyson
Posted by: SaloteC
Gender:Female
Verified Purchase:Yes
I just bought my Dyson and I am very delighted with it. The suction is great.
I have carpeting and I have not seen a vacuum that cleans and sucks up the dirt like my new Dyson.
Thank you for a great product.t
I have carpeting and I have not seen a vacuum that cleans and sucks up the dirt like my new Dyson.
Thank you for a great product.t
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that your new Dyson is delivering such great performance and that the suction power has impressed you, especially on carpeting. It’s wonderful to know you’re so pleased with how effectively it cleans and removes dirt. Your satisfaction is very important to us, and we remain committed to providing products that make a real difference in your home. Thank you again for your input.
Written by a customer while visiting Dyson