Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Scarletann
Verified Purchase:Yes
This is my 2nd Dyson cordless vacuum, this one is a lot heavier than the last one. It is hard to maneuver & top heavy
Response from DysonBy Dyson Customer Service, December 2, 2025
Hi there, thank you for your honest review. We’re sorry this model feels heavier and harder to handle than expected. That’s not the experience we want for you, and we appreciate you letting us know. If you’d like assistance or advice on making it easier to use, please reach out via live chat or call our support team. We’re always happy to help.
Written by a customer while visiting Dyson
Posted by: Vicki W.
Gender:Female
Verified Purchase:Yes
I love, love, love my Dyson. There is not another vacuum out there that can beat it. I did buy an attachment to keep the trigger on while using it. The suction is the very best and the different speeds are great. The battery in medium mode is enough for me to vacuum my 850 sq. foot house. On the boost mode I get about 15 to 20 minutes but that mode gets cob webs from behind my cabinets that no other vacuum can. I highly recommend this vacuum. Once you buy one, no other vacuum will ever compare.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Your review means a lot. Long battery life, strong suction, and ease of use are exactly what we aim to deliver. We’re thrilled to hear that Dyson is proving to be the best fit for your home.
Written by a customer while visiting Dyson
Posted by: Dyson V11
Gender:Female
Verified Purchase:Yes
I bought this 3 weeks ago to use on my wood floors and also on the carpeted stairs. The battery life is great, suction power is also great and it comes with a number of attachments. It is also very easy to use on my stairs and I do not have to lug my heavy vacuum up and down the stairs. The filtration system is easy to remove and clean. I highly recommend this Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson has been working so well for you on both wood floors and carpeted stairs, with great battery life, strong suction, and useful attachments. It’s wonderful that it’s easy to use on stairs without the hassle of carrying a heavy vacuum, and that the filtration system is simple to remove and clean. Your recommendation means a lot to us. If you ever have any concerns, please don’t hesitate to reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
4
Good suction, battery lasts longer than my former
on November 25, 2025
Posted by: tom82
Gender:Male
Verified Purchase:Yes
Lasts much longer than my former V6, which lasted about 15 minutes. The V11 last for almost an hour.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re pleased to hear that your Dyson V11 provides strong suction and a much longer battery life compared to your former V6, lasting nearly an hour instead of just 15 minutes. It’s great to know the improvement has made a difference in your cleaning routine. If you ever have any concerns, please don’t hesitate to reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Roxy
Gender:Female
Verified Purchase:Yes
I have had a Dyson for over 25 yearrs. This model did not disappoint. As I've gotten older I needed something that I could clean underneath furniture without getting on the ground in this model those completely flat. I also needed something that was lighter weight. Up and down stairs. Love it !! So excited every time I use it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. It’s wonderful to hear that after using Dyson for over 25 years, this model continues to meet your expectations by offering the convenience of cleaning underneath furniture without the need to get on the ground, while also being lightweight enough to carry up and down stairs with ease. We’re delighted that it brings you excitement each time you use it. If you ever have any concerns, please don’t hesitate to reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Missy
Gender:Female
Verified Purchase:Yes
I was hesitant to buy this because I have a Dyson vacuum from 8 years ago that I still loved and used but it was a plug in one. I am so glad I bought this. It does take time to get use to holding the canister as it’s heavier than I was excepting. It also takes time to adjust to holding the on button the entire time. I am very happy with it overall. I’ve used to “dust” almost ever square inch of my 2000 sq home. The battery does run out if put on boost after about 30 minutes but you get to know how much you can do for your space before you need to charge it. I hardly use my broom anymore as I use this on my tile and wood floors to get the dog hair up. It also gets the dust you don’t really see. I am very very satisfied with this purchase. I highly recommend getting the extra attachments. I’ve used them all.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Hi there, we’re so pleased to hear your Dyson has been a great fit for your home and that you’re satisfied with its performance. We appreciate your honest notes about the canister and battery boost time. Feedback like yours helps us refine our designs. It’s great to know the attachments have been useful too.
Written by a customer while visiting Dyson
Posted by: Rkp1
Gender:Female
Verified Purchase:Yes
So easy, so convenient and so Dyson! Perfect for tile in a busy household. I’m never sweeping again.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for your wonderful feedback! We’re thrilled to hear how easy and convenient your Dyson has made cleaning, especially on tile in a busy household. Knowing it’s saving you time and effort means a lot to us. We truly appreciate you sharing your experience and are delighted that sweeping is a thing of the past!
Written by a customer while visiting Dyson
Posted by: Cat Saver
Gender:Female
Verified Purchase:Yes
I have wanted a stick vacuum from Dyson for years, the price held us back. Finally was in a position to purchase the V11 and both of us could not be more pleased with this unit. It is light, efficient and the detangler is amazing! We rescue cats and this unit dealt with the hair seamlessly!!!! We have a Central Vac, I wanted something I can grab and go and this did the trick! Thank you Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your wonderful experience! We’re delighted to hear that the Dyson V11 has exceeded your expectations and made cleaning easier, especially with the challenges of pet hair. It’s great to know the lightweight design, efficiency, and detangler feature are making a real difference in your home. We truly appreciate your feedback and your trust in Dyson.
Written by a customer while visiting Dyson