Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: shop use
Gender:Female
Verified Purchase:Yes
Easy to use. Powerful. Effective. This things gets a bit of industrial use at our business but we love it and hope it holds up!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson is proving easy to use, powerful, and effective even with the industrial demands of your retail business. It’s wonderful to know it’s meeting your needs and that you’re enjoying the performance. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Duug
Verified Purchase:Yes
It had up to 70 min. run time. The first run lasted 3 min. 3 sec.. let's hope taking off boost will help
Other than that, it is awesome!
Other than that, it is awesome!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re glad to hear you find the product awesome overall, though we understand your concern about the shorter run time during the first use. The Dyson cordless vacuums can run up to 70 minutes, but that figure is based on using the standard mode without the boost setting. Boost mode delivers maximum suction power but significantly reduces battery life, which explains the shorter run time you experienced. We recommend trying standard or eco mode for longer sessions, and reserving boost for tougher cleaning tasks. If you’d like tailored guidance for maximizing battery performance, please connect with us via live chat or call so we can assist further. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: KLL1
Gender:Male
Verified Purchase:Yes
Upgrade from V6, enjoy all the improvements. Added a stand which is great for storing the vacuum and the accessories.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that upgrading from the V6 has brought noticeable improvements and that adding a stand has made storing your vacuum and accessories even more convenient. It’s wonderful to know the enhancements have made a positive difference in your experience. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Lar9
Gender:Male
Verified Purchase:Yes
Bought the Dyson V11 to replace our Dyson animal canister electric vacuum. Really much easier to vacuum with the battery then having the electric cord plugged in. Easily the battery lasts to vacuum the home daily and more. The Dyson 11 has more suction power with 3 speeds available than all other vacuums we have had. Attachments more than sufficient for all our household cleaning. Dyson was a perfect vacuum with the dust and hair from our cats a long with our friends coming by. Surprised how much dust and hair it picks up. Empty the it out into the trash, design to be quick and clean. Has overachieved our expectations. Fun to use too.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re thrilled to hear how much you’re enjoying the Dyson V11 and that it has exceeded your expectations with powerful suction, versatile attachments, and the convenience of cordless cleaning. It’s wonderful to know it handles dust and pet hair so effectively while remaining easy to empty and fun to use. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: momtoboys
Gender:Female
Verified Purchase:Yes
I love this vacuum! I had the V10 Cyclone Animal for almost 5 years and I thought there was no better vacuum out there, but this one changed my mind. It has all the best features of the V10 Cyclone Animal but with major upgrades! The suction on this machine is insane. My living room rug looks new again. The one downside I’ve noticed is the flexibility on the motorbar connecting to the wand is a bit stiff, but I imagine it will loosen up with use. Great vacuum, would absolutely recommend.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re thrilled to hear how much you love your new Dyson and that it has exceeded the performance of your V10 Cyclone Animal with impressive upgrades and powerful suction that makes your rug look refreshed. We appreciate your note on the motor bar flexibility and understand how important ease of use is, and it’s great to know you’re confident it will improve with time. If you have any further questions or need assistance, please reach out to us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mechele
Verified Purchase:Yes
Does not pick up on vinyl plank flooring even though on the website description; works well on all types of flooring. Not impressed at all. We bought it after our V10 started having issues. It will not pick up where my cats mage a mess either their dry good. Waiting on return label to send back
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We regret to hear that your new purchase did not perform as expected on vinyl plank flooring, despite the description stating it works well on all types, and that it struggled to pick up after your cats made a mess. We also understand the frustration of facing these issues after moving on from your V10 and now waiting on a return label. If you would like further assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: SMS 1
Gender:Female
Verified Purchase:Yes
Never realized a stick cordless would clean surfaces from floor to low to highpile carpet. Cut my vacuuming time in half!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Hello there, your feedback made our day! It’s great to hear your Dyson cordless is handling everything from floors to high-pile carpets and saving you time. If you ever need assistance or have any concerns, we’re just a chat or call away. Thank you for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: Woody
Verified Purchase:Yes
Meets my expectations. I wish there was an attachment for wood floors.
Response from DysonBy Dyson Customer Service, December 2, 2025
Hi there! Thank you for sharing your feedback, and we’re glad the vacuum meets your expectations. We hear you on the wood floor attachment and appreciate you letting us know. We’re always happy to help!
Written by a customer while visiting Dyson