Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: DRA2025
Gender:Female
Verified Purchase:Yes
I bought this vacuum a couple of weeks ago. I like the power and suction. I am a petite person so it feels a little heavy but still easy enoughn for me to manage. I am currently recovering from surgery, It will probably be even easier once I am recovered. I bought it at a great price and I am very happy.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your new Dyson vacuum has impressed you with its power and suction, and that even while recovering from surgery you’ve found it manageable to use. It’s wonderful to know the performance has met your expectations and that you’re happy with the value you received. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Kotenok
Gender:Female
Verified Purchase:Yes
The grip and trigger are not designed well. The vacuum is performing well, good suction. Battery life is good on medium power. Fix the grip and trigger!
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you so much for sharing your feedback. We truly appreciate the time and effort you took to let us know about your experience. It’s great to hear that the vacuum’s suction and battery life are performing well, and we have noted your comments regarding the grip and trigger design. If you face any issues or need further assistance, please do not hesitate to reach out to us via live chat or give us a call. Your input helps us improve, and we are grateful for it.
Written by a customer while visiting Dyson
Posted by: Tommy
Gender:Male
Verified Purchase:Yes
Only had it.one month. Love it
Easy to assemble. Works great.
Easy to assemble. Works great.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson has been easy to use, simple to assemble, and working great for you in the first month. It’s wonderful to know the product has met your expectations and made your cleaning routine more enjoyable. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Gv55
Gender:Female
Verified Purchase:Yes
There should be an option to keep the on button fixed so you don’t have to hold it down to keep on the power. The plastic grip caused a blister on my hand.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re sorry to hear that holding the button down continuously has been uncomfortable and even caused a blister on your hand. We understand how important ease of use and ergonomic design are, and your suggestion for a fixed on/off option is valuable. Please contact us via live chat or call so we can review your experience further and note your input for future product improvements. Your satisfaction matters to us, and we remain committed to making Dyson solutions as user friendly as possible. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Baby Dom
Verified Purchase:Yes
Best vac company. Lasts years !!! Battery loses life after 3-4 years. Would always stick with Dyson
Response from DysonBy Dyson Customer Service, December 3, 2025
Your review means a lot to us. Knowing that Dyson vacuums have been reliable for years and remain your go‑to choice is exactly what we strive for. If you’d ever like assistance with battery care or replacement, our customer care team is just a live chat or phone call away.
Written by a customer while visiting Dyson
Posted by: Eyereenie
Gender:Female
Verified Purchase:Yes
I bought this a month ago and have used it almost everyday. We love it and had tried two other brands in a stick vacuum model. This is by far, the best. My only down or con is that the stick part is wiggly at the joint to the handle portion with the bin. Not always noticable but enough that it's a little bothersome.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson has been the best stick vacuum compared to other brands you’ve tried, and that you’ve been enjoying using it almost every day. It’s wonderful to know the performance has met your expectations. We’re sorry to hear that the stick part feels wiggly at the joint with the handle and bin, even if only occasionally noticeable. Please connect with Dyson Customer Care via live chat or phone so we can review this further and ensure your unit is functioning as intended. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Windy
Gender:Female
Verified Purchase:Yes
The vacuum feels ok. Easy to use but not as smooth as the old one (outsize from Costco).
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re glad to hear that your Dyson feels easy to use, though we’re sorry it doesn’t feel quite as smooth compared to your previous Outsize model from Costco. We understand how important comfort and handling are in everyday cleaning, and your input helps us as we continue to refine our designs. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: JeanT
Gender:Female
Verified Purchase:Yes
Love that it's cordless, no cords to trip over or plug in and out when going from room to room. It's easy to handle and its powerful suction makes carpets almost look like they were cleaned. Vacuums all floor types well.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re delighted to hear that your Dyson makes vacuuming a breeze and that the cordless design has added so much convenience by eliminating cords to trip over or plug in from room to room. It’s wonderful to know you find it easy to handle, powerful on carpets, and effective across all floor types. If you ever have any questions or need assistance, please connect with us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson