Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5 out of 5
4.5
(1,818 Reviews)
Open Ratings Snapshot
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product. 
(
1,062 out of 1,203
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Customer Rating
5 out of 5
5
Lots of suction power
on December 3, 2025
Posted by: Christiek95
Gender:Female
Verified Purchase:Yes
So far, so good. I’ve only had the vacuum for about a month but so far, I’m loving it. It has plenty of power on ECO mode for me to vacuum my whole house (2000 sq ft). It does get a little heavy on the wrist after a while but I can deal with that. Even on ECO mode, it has too much suction for my washable area rugs unless I use the small spiral attachment but I’m ok with that.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying the strong suction power and the ability to clean your entire 2000 sq ft home on ECO mode. We appreciate your note about the vacuum feeling a bit heavy on the wrist and the suction strength on washable rugs, and it’s great to know you’ve found the small spiral attachment helpful. If you’d like further assistance or have any concerns, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Love it with 1 exception
on December 2, 2025
Posted by: Mimi Queen
Gender:Female
Verified Purchase:Yes
I bought the DYSON V11 about 4: weeks ago. I changed from the old fashion style sweepers to lightweight and cordless. I really love the convenience of cordless. It does take some time to get used to weight of the sweeper in your hand, not on the floor. My biggest complaint and reason for 4 stars is there is no on/off button. It operates with a trigger switch. Having arthritic hands this is difficult and painful for my “trigger finger”. Otherwise I love the DYSON V 11!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re glad to hear you’re enjoying the convenience of switching to a lightweight, cordless Dyson V11 and that it’s working well for your cleaning needs. We do understand your concern about the trigger switch and how it can be difficult for those with arthritic hands. Your input is valuable and helps highlight how design features affect everyday use. If you’d like further assistance or guidance, please reach out to Dyson support directly—they may be able to suggest solutions or accessories to make operation easier. Your satisfaction is important to us, and we appreciate your thoughtful review.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Superman of machines
on December 2, 2025
Posted by: Picker upper dude
Verified Purchase:Yes
It is awesome. Well designed….a top performer. Keep up the fine work!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re thrilled to hear you consider your Dyson a “Superman of machines” and that its design and performance have impressed you so much. Your encouragement means a lot, and we’re committed to continuing the fine work so you can keep enjoying top quality results. If you have any concerns or need further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we truly appreciate your input.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
V11
on December 2, 2025
Posted by: Stax22
Verified Purchase:Yes
Functions better than expected. Helps keep my floors clean. Stays charged while I vacuum the entire house. I have a German Shepard and it picks up the pet hair without a problem.
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for your wonderful review of the Dyson V11! We are delighted to hear it’s exceeding your expectations, powering through the entire house on a single charge and tackling German Shepherd pet hair with ease. Knowing it keeps your floors spotless while delivering the performance you hoped for is exactly the kind of experience we aim to create. Your feedback is truly inspiring, and we are proud to have earned a place in your home with technology that makes cleaning effortless and effective.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Light and efficient. Easy to use
on December 2, 2025
Posted by: DYson
Verified Purchase:Yes
I bought a month ago and love how it picks up crumbs and flexes in tight corners to ensure all dirt is vacuumed. I use it as an electric broom and vacuum. Mostly for the kitchen crumbs. Light and easy to maneuver. Holds charge for days.
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying your vacuum’s light weight, efficiency, and ease of use, especially for quick kitchen cleanups and tight corners. It’s great to know that it works well both as an electric broom and vacuum, with long-lasting charge and easy maneuverability. If you have any concerns or need further assistance, please reach out to us via live chat or call, so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Fantastic when it works
on December 2, 2025
Posted by: Petamama
Verified Purchase:Yes
This is my 3rd Dyson. My first 2 were the V8 animal. Both had a very short life when they would no longer hold a charge. Even a replacement battery did not help for long. Still, when they work, Dyson stick vacs are wonderful. They are so easy to use that I find myself vacuuming much more often. The suction and cleaning is very good. Although the dirt cup doesn’t hold much, it is sufficient for me as my household is small and I mostly have wood floors.
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with battery life on your previous Dyson V8 Animal vacuums, even after trying replacement batteries. At the same time, we’re glad to know that when they work, you find Dyson stick vacuums wonderfully easy to use, with strong suction and cleaning performance that encourages you to vacuum more often. It’s great that the dirt cup size works well for your smaller household and wood floors. If you have any concerns or would like further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Best Vacuum
on December 2, 2025
Posted by: Kathy07
Gender:Female
Verified Purchase:Yes
Love this vacuum, as much as my 10 year old one! I am 79 year old & this vacuum is extremely easy for me to handle, especially emptying & adding different tools. I bought another brand but it was much to complicated & I gave it away.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your wonderful feedback with us! We are delighted to know your Dyson has brought ease, comfort, and confidence into your cleaning routine. Hearing how effortless it is for you to handle, switch tools, and empty the bin truly inspires us. Your words reflect exactly what we strive for, technology that makes everyday life simpler and more enjoyable. We are honored to have earned your trust and thrilled that Dyson continues to be your choice.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
on December 2, 2025
Posted by: JJK Cleanerman
Verified Purchase:Yes
I bought this last month and have used it many times. It's simply great! The best vac ever!
Response from DysonBy Dyson Customer ServiceDecember 4, 2025
Thank you for sharing your feedback. We’re thrilled to hear that you’re enjoying your vacuum and consider it the best ever, with such a great experience since purchasing it last month. If you have any concerns or need further assistance, please reach out to us via live chat or call so that we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
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