Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Kandy
Verified Purchase:Yes
I love this vacuum ❤️ it's the best I've ever owned and I highly recommend it.
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you very much for sharing your wonderful review. We are truly delighted to hear that you love your Dyson vacuum and consider it the best you have ever owned. Your enthusiasm and recommendation mean a great deal to us, and we are pleased that the performance and design have brought such satisfaction to your home. Feedback such as yours inspires us to continue creating products that make everyday cleaning effortless and enjoyable.
Written by a customer while visiting Dyson
Posted by: Gert
Gender:Female
Verified Purchase:Yes
I have always purchased Dyson vacuums and this one is a replacement. I love them not only for their ability to pickup debris on any surface but also their durability. It also does not take an engineering degree to take a Dyson product apart to clean or replace a part. They are easy to reassemble. They are light to handle and east to maneuver around objects.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 6, 2025
Hi Gert, thank you for sharing your feedback. We’re delighted to hear that your new Dyson continues to live up to your expectations, with powerful performance across surfaces, durable design, and ease of maintenance. It’s great to know you find it simple to take apart and reassemble when needed, and that its lightweight build makes maneuvering around objects effortless. If you ever have any questions or need further assistance, please reach out to us via live chat or call so we can provide the best possible support. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: TNTN
Verified Purchase:Yes
Not as good as my last one. Disappointing.
If you are asking for a review quit making me have to enter a dissertation. Just let me leave what I’d like to say. ,
If you are asking for a review quit making me have to enter a dissertation. Just let me leave what I’d like to say. ,
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 6, 2025
Thank you for sharing your feedback. We’re sorry to hear that your new Dyson hasn’t lived up to your previous one and that the review process felt frustrating. We truly value your input, even if it’s brief, and appreciate you taking the time to share your experience. If you’d like further assistance or have specific concerns, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Treso
Verified Purchase:Yes
Have 2 Shibas as houseguests for three weeks and I have never seen so much hair. One of our carpets in particular is a hair magnet and my old vacuum was not up to the job. The V11 Extra makes quick work of the hair everywhere- the floor, sofa, even windowsills. The attachments are super easy to change out, it empties like a dream and the vacuum is also easy to handle- important for me because I’m small. Great product! The charging stand is convenient for charging and storing the attachments. Highly recommend!
Response from DysonBy Dyson Customer Service, December 6, 2025
We appreciate you sharing this, and it’s great to hear how well the V11 Extra handled all that Shiba hair, especially on a carpet that tends to attract everything. Knowing it cleans the floors, sofa, and even windowsills with ease really shows its versatility, and it’s wonderful that the attachments are simple to swap, the bin empties effortlessly, and the machine is easy for you to handle with its user‑friendly, lightweight design. The charging stand being convenient for both powering and storing attachments is the perfect finishing touch.
Written by a customer while visiting Dyson
Posted by: Izzie
Verified Purchase:Yes
The Dyson V11 picks up everything left on the floor after the other vacuum cleaner left it. This is a life changing vacuum!
Response from DysonBy Dyson Customer Service, December 6, 2025
We appreciate you sharing this, and it’s great to hear how much more the Dyson V11 is picking up compared to your previous vacuum. When a machine consistently gets what the other one leaves behind, it really does feel life‑changing with its powerful cleaning performance.
Written by a customer while visiting Dyson
Posted by: Nick@Nite
Gender:Male
Verified Purchase:Yes
Have been using it almost everyday and the battery does not need to be charged as much as the V10 Animal.Powerful suction.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 6, 2025
Thank you for sharing your feedback. We are delighted to hear about your great experience at our Century City store and that Annette’s patience, step-by-step guidance, and thoughtful approach made learning to use your new items so much easier for you and your family. Should you have any further concerns, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Clare M.
Verified Purchase:Yes
Great not having a cord - vacuum every room without plugging and unplugging the cord. Great pickup and lightweight. 👍
Response from DysonBy Dyson Customer Service, December 7, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that you are enjoying the convenience of your Dyson cordless vacuum, allowing you to clean every room without the hassle of plugging and unplugging cords. It’s wonderful to know that the lightweight design and strong pickup are making your cleaning routine easier and more efficient. At Dyson, we strive to engineer machines that combine powerful performance with user-friendly design, so your experience truly reflects our mission. We sincerely appreciate you taking the time to share it with us. Should you have any questions or require support in the future, please feel free to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: FazEd
Verified Purchase:Yes
This is the best vacuum that I have ever owned. Love the fact that it is cordless and can easily go anywhere. Very powerful and easily picks up anything on the floor. It you're looking for a great vacuum with portability, this is the perfect model for you!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you for sharing your feedback. We’re delighted to hear that this vacuum has proven to be the best you’ve ever owned, with its cordless design, portability, and powerful performance making cleaning effortless and effective. If you have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson