Customer reviews from Dyson
Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Average customer rating
4.5
(1,818 Reviews)
Rating breakdown 1,818 reviews
5 Stars
1,323
4 Stars
279
3 Stars
111
2 Stars
36
1 Star
69
88%of customers recommend this product.
(
1,062 out of
1,203)
Customer Reviews for Dyson - Refurbished Excellent - V11 Cordless Vacuum with 6 accessories - Nickel/Blue
Posted by: Dee129
Gender:Female
Verified Purchase:Yes
I brought this about two weeks ago and I love it so far.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 9, 2025
Thank you for sharing your feedback with us. We’re so pleased to hear that you’re loving your Dyson so far, and we truly appreciate you taking the time to let us know about your experience. Your input means a lot to us, and we’re glad the product has been meeting your expectations.
Written by a customer while visiting Dyson
Posted by: Lu28
Gender:Female
Verified Purchase:Yes
Did not like that much, suction it’s not strong, it’s a heavy metal . Had V-10 animal before , I loved , very lightweight.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We regret that your current machine has not met your expectations, particularly in comparison to the V10 Animal, which you found lightweight and effective. We understand how important strong suction and ease of handling are in delivering a satisfying cleaning experience, and we appreciate you bringing this to our attention. At Dyson, we strive to engineer machines that balance powerful performance with user‑friendly design, and your comments help us identify areas where improvements can be made. Should you be open to it, we would be glad to explore guidance on optimizing suction performance or provide further assistance tailored to your machine. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson product.
Written by a customer while visiting Dyson
Posted by: kevin
Verified Purchase:Yes
superb, does what it said of the box, very happy with this product
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your machine’s run time has met your expectations and that it is performing superbly as described. Delivering reliable performance and ease of use reflects our commitment to engineering products that make everyday cleaning more convenient. Your experience is valuable to us, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: bukn
Verified Purchase:Yes
Love this product !!! Super suction and works awesome !!! Second purchase as first one is still working but may be approaching d-day; Only criticism would be to improve the attachment buttons as the little plastic knobs tend to break off over time;
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the time you took to let us know about your experience, and we’re delighted to hear how much you love your Dyson and that the powerful suction and performance continue to impress you. It’s wonderful to know this is your second purchase and that your first machine is still serving you well after all this time. We also value your input regarding the attachment buttons, as feedback like yours helps us identify areas for improvement. Your kind words mean a lot to us, and we’re grateful to have you as a loyal Dyson owner. If you need any further assistance regarding your machine or your order, we encourage you to reach out to us via live chat or call. Our agents will be glad to support you and ensure everything continues to go smoothly. Your input helps us improve, and we are genuinely grateful for it.
Written by a customer while visiting Dyson
Posted by: Eldee
Verified Purchase:Yes
Our other V11 finally died and I found I couldn’t live without it even though I have other vacuums. Suction is great, came with multiple attachments and battery life is good. We are very satisfied with our purchase.
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the time you took to let us know about your experience, and we’re delighted to hear how satisfied you are with your new Dyson. It’s wonderful to know that even after your previous V11 served you well, this new model is already impressing you with its powerful suction, multiple attachments, and strong battery life. Your kind words mean a lot to us, and we’re grateful to have you as a loyal Dyson owner. We look forward to this machine being a trusted part of your home for many years to come. If you need any further assistance, we encourage you to reach out to us via live chat or call. Our agents will be glad to support you and ensure this is resolved as smoothly as possible. Your input helps us improve, and we are genuinely grateful for it.
Written by a customer while visiting Dyson
Posted by: Christy
Gender:Female
Verified Purchase:Yes
It is super powerful. It makes cleanup time so easy. I only wish I did not have to hold button while vacuuming. I have a little arthritis which makes my hand hurt after awhile. Other than this it is a great machine ...
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Thank you for sharing your experience. We’re glad to hear the suction power is making cleanup easier. We’re sorry to learn that holding the button has been uncomfortable for you. Your feedback is important, and we’ll make sure it’s shared with our design team as we continue to improve usability.
Written by a customer while visiting Dyson
Posted by: Cici
Verified Purchase:Yes
I’ve had the vacuum for a month and it has been wonderful so far. My home has carpet, tile and wood floors and the vacuum cleans all of them well. It is easy to carry it up and down the stairs, as well as easy to clean the stairs. It can get around chair legs, couches and into nooks and crannies without having to move all of the furniture. I have thick long hair that usually gets tangled around vacuum brushes but with this vacuum very little hair gets tangled in the roller, it goes right into the canister. The battery life is perfect for a moderate sized home or apartment.
It does have a few cons. It is top heavy and is not made to rest upright. Holding the trigger to vacuum can strain your hand if you have to vacuum for a long period of time. When vacuuming rugs and mats it suctions so tightly that it can be annoying to clean them even on eco mode, switching to an attachment is more effective. The container fills quickly so you’ll have to empty it more often.
Ultimately, I think most of the cons are only a detriment if you have issues with your hands or shoulders. I love how easy it is to carry and clean. I love how I don’t have to haul a giant vacuum out of the closet and move all of the furniture to get to dust or a mess. I love how vacuuming doesn’t feel like a big event anymore. I never want to use a giant upright vacuum again, I’m very happy with this one!
It does have a few cons. It is top heavy and is not made to rest upright. Holding the trigger to vacuum can strain your hand if you have to vacuum for a long period of time. When vacuuming rugs and mats it suctions so tightly that it can be annoying to clean them even on eco mode, switching to an attachment is more effective. The container fills quickly so you’ll have to empty it more often.
Ultimately, I think most of the cons are only a detriment if you have issues with your hands or shoulders. I love how easy it is to carry and clean. I love how I don’t have to haul a giant vacuum out of the closet and move all of the furniture to get to dust or a mess. I love how vacuuming doesn’t feel like a big event anymore. I never want to use a giant upright vacuum again, I’m very happy with this one!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your Dyson cordless vacuum has been performing wonderfully across carpet, tile, and wood floors, while also making it easy to clean stairs and reach tight spaces without moving furniture. It’s great to know that the machine is handling long hair effectively by directing it straight into the canister, and that the battery life is meeting the needs of your home. We also appreciate your thoughtful comments on areas of improvement, such as the weight balance, trigger hold, suction on rugs, and container capacity. Feedback like yours is invaluable, as it helps us continue to refine our designs to ensure they remain intuitive and user‑friendly. At Dyson, we strive to provide high‑quality cleaning solutions that combine advanced technology with practical design. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Lanis
Gender:Male
Verified Purchase:Yes
Replaced our 5-year old Animal, which had served us well but was worn out from almost daily use. Our Golden Retriever sheds 24/7 and our dark hardwood floors show every hair. The Animal’s motorized head would get the hair wound around all the moving parts and has to be cleaned after every use. However, the V11’s motorized head has detangling features and not one hair has gotten tangled in 4 weeks of daily use! The suction is much stronger and the battery gauge is very helpful. We are very pleased!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
We’re so pleased to know the V11 is handling pet hair with ease. The detangling features were designed exactly for challenges like yours, and it’s great to hear they’re working as intended. Your feedback means a lot to us.
Written by a customer while visiting Dyson